Appliances Direct Reviews

Name: Appliances Direct
Address: -, - -, Derbyshire
Rating: 4.20

4.2 Rating 6,616 Reviews

80 %

of reviewers recommend Appliances Direct

4.2

Based on 6,616 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Appliances Direct:

Appliances Direct offers a wide selection of over 6000 kitchen appliances including Range Cookers, Dishwashers, Washing Machines, Ovens and Hobs, all at highly discounted prices at Appliances Direct. We offer UK wide delivery, and an unrivaled level of customer service.Appliances Direct is the new name for Trade Appliances, the latest addition to The Easycom Group, parent company of Laptops Direct, Servers Direct and Direct TVs. As one of the fastest growing online retailers in the UK, Easycom

Visit Website

Write Your review

Tell us how Appliances Direct made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Appliances Direct 3 star review on 21st August 2026

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Found the item I wanted cheaper with these guys. Unfortunately the item was not as I hoped for. Item returned & refunded quickly & efficiently”

Helpful Report

Posted 4 years ago

“I needed a 70/30 Fridge Freezer that had to fit into a space that was 167mm high. I looked everywhere and this was the only one I found but it came to be perfect, lovely big fridge and 2 drawers for the freezer which is just perfect, the silver exterior is great also. Also love the bottle rack as they are always tricky on shelves.”

Helpful Report

Posted 4 years ago

“Brilliant company to deal with, fast and efficient service, customer service was fantastic and so helpful, can't complain. Thank you so much xx”

Helpful Report

Posted 4 years ago

“I wanted a new Belling gas double oven and hob for a plumber to fit in a couple of days. Appliances Direct were able to deliver my order in less than 24 hours ( I did pay extra for this) I was impressed with the speed of delivery 0940 in the morning ready for my Gas safe engineer to install. Both items recieved were well packaged and in perfect condition. There was good Email confirmation of order and delivery information, the delivery driver contacted me 30 mins before arriving at my property. This is the first time I have used Appliances Direct I would use them again.”

Helpful Report

Posted 4 years ago

“Ordering was easy and although my items was delivered separately it was quick and I was kept informed via email. I made enquiries and customer services was efficient and quick and checked my order and gave feedback. Items are of good quality and thus far seems to work as described. I will use this company again.”

Helpful Report

Posted 4 years ago

“Brilliant!!”

Helpful Report

Posted 4 years ago

“I had a problem with the dehumidifier I had bought because the external drainage hose didn't work as advertised. I was able to find a solution and therefore did not return the machine. The company was polite and professional in my dealings with it.”

Helpful Report

Posted 4 years ago

“Generally fine but when we placed the order for a dishwasher we agreed to collect from their depot because we could select a date only a few days later at the weekend. However, that day came and went and still no confirmation. The web site then said, collection date likley to be the following Thursday. However, still no confirmation until early evening on the Thursday saying it was ready to collect from the Friday. So, we picked it up on the Saturday a week after the original date when we placed the order. When we did collect, it was an efficient process and the only staff member on duty was extremely helpful and efficient. So, we would order from them again but we would accept pick up dates with a pinch of salt.”

Helpful Report

Posted 4 years ago

“Very pleased with service and delivery. Price comparable.”

Helpful Report

Posted 4 years ago

“Great product Amazing service Goods really well packaged and arrive safely and quickly Can highly recommend Thank you”

Helpful Report

Posted 4 years ago

“Very good company to deal with, fast and efficient service, can't complain. I ordered a bosch food mixer with accessories on the Wednesday and received without damage or anything missing by Friday. The price was competitive as well, would highly recommend this company too. Well organized team effort, impressive, especially with the current climate we are in. Well done and a big thank you from me, Rob.”

Helpful Report

Posted 4 years ago

“Super speedy delivery”

Helpful Report

Posted 4 years ago

“As usual, easy to place order, delivered on our requested day, by helpful drivers, quickly unpacked and operational!”

Helpful Report

Posted 4 years ago

“I was very dissatisfied with the delivery men. They did not put themselves out by trying to get the item into my property. As everything that was suggested just being negative. So the item had to go into a neighbour garage”

Helpful Report

Posted 4 years ago

“Customer service was great and the delivery and returns process was even better. Definitely recommend 👌”

Helpful Report

Posted 4 years ago

“Very helpful, friendly service. Having had to have replacement fitted due to original machine being damaged, and it being over the Christmas/new year period, there were minimal delays, i was kept informed on a regular basis of progress with my order. Very good machine and good service”

Helpful Report

Posted 4 years ago

“Great coustomer service, I had to return a faulty item the process was very quick and a new item received, great prices, good service your in safe hands.”