Appliances Direct Reviews

Name: Appliances Direct
Address: -, - -, Derbyshire
Rating: 4.20

4.2 Rating 6,326 Reviews

80 %

of reviewers recommend Appliances Direct

4.2

Based on 6,326 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Appliances Direct:

Appliances Direct offers a wide selection of over 6000 kitchen appliances including Range Cookers, Dishwashers, Washing Machines, Ovens and Hobs, all at highly discounted prices at Appliances Direct. We offer UK wide delivery, and an unrivaled level of customer service.Appliances Direct is the new name for Trade Appliances, the latest addition to The Easycom Group, parent company of Laptops Direct, Servers Direct and Direct TVs. As one of the fastest growing online retailers in the UK, Easycom

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Appliances Direct 1 star review on 25th June 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“People, PLEASE, NEVER-EVER-EVER USE THIS COMPANY! THEY CAN'T DO THEIR JOB! I've seen some bad service in my time, but Appliances Direct takes the cake. The most unprofessional, disorganized, hectic, idiotic mess imaginable. All they can do is just to promise and apologize, but the job will never be done. The delivery and the installation of a new washing machine and the collection of an old one couldn't be more complicated. At first they brought a damaged machine and had to take it away. On the second attempt they have delivered the machine, but forgot to install it and to do a scrap collection. These services had been somehow lost during the re-booking. So eventually the installation and the scrap collection had to be rescheduled to another day. And each time it means that you have to stay at home all day waiting for them, and they can't arrange a convenient booking slot. And all this time you have to live without a washing machine, just hoarding dirty clothes. Eventually, the installation and the scrap collection have been scheduled for Saturday and they agreed to do it in the morning. After so much time on the phone with their customer service team who ensured me that now everything would be done perfectly I also believed that now all would be finally fixed. But no! The guys really came in the morning to collect the old washing machine, but the note about the installation somehow was lost again. Really? Seriously? It takes 3 weeks and 4 attempts to do the job which is their main expertise? I’m really curious how do they manage to survive on the market with service like this? I had another chat with them on the phone, they were apologizing and promising that they would get someone to fix everything on the same day by 1pm. Clearly that didn’t happen. Otherwise they promised to reschedule another visit for installation on Tuesday. So I had to wait for another 3 days and cancel my plans to sit at home for another day. A day before I was ensured via phone that everything is scheduled and will take place on Tuesday and eventually they just didn't turn up and didn't call. Additionally, when I called the office one of their team members purposefully lied to me, asking to call at 6pm and knowing that the office closes at 5. A brilliant and inventive example of work with an unhappy customer. Well done! And I'm sure when I call tomorrow again they will be apologizing on the phone instead of just doing the bloody job. I’m really curious, how did all this happen and keeps happening? Am I special or is that their usual routine? Seriously, is it just one person who keeps screwing everything up, or is that the whole team? Or maybe it's deliberate? Is that possible that a company keeps screwing up one order over and over again by accident? I have a feeling like I'm in a prank video. How much more unprofessional they can get? Needless to say that my record of the most incredible uselessness is broken and with the work like this they can only loose customers and gain bad word of mouth.”

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Posted 4 years ago

“Only purchased one thing from here but very happy. Only feedback is about PayPal and delivery....not really anything to do with ApplianceDirect”

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Posted 4 years ago

“Ordered on line- easy Then had a customer service call about my order- helpful and friendly Delivery was a bit less sleek but all items arrived by the day expected. Had a problem with one item (leg broken on wine cooler) rang Customer service and they arranged an immediate replacement and pick up of damaged item- excellent service. Delivery again good with the only criticism being the number of texts received. All round very happy with products and Customer Service”

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Posted 4 years ago

“Fantastic service. Ordered on a Sunday delivered on the Monday. Had to speak with customer service about a minor issue resolved almost immediately to my satisfaction. I would highly recommend Appliance Direct 5 stars from me.”

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Posted 4 years ago

“had to exchange the cooker I'd bought. Rather than an exchange, I was able to arrange a return, and purchase a different model. I was also refunded the difference in cost. New cooker is great”

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Posted 4 years ago

“The BBQ is brilliant but my favourite is the rotisserie, the chickens & meat slow roasted is absolutely fabulous. We use the mats for BBQ’ing so less mess & lovely tasty food, we all love it thank you 👍🏻”

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Posted 4 years ago

“Very quick order and delivery .”

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Posted 4 years ago

“This was the first time we've used Appliances Direct & have been very impressed. Our dishwasher was delivered within a few days, we'd paid to have it connected, this turned out not to be a straight forward job but the guy didn't give up & worked very hard on an extremely hot & sticky day & eventually our machine was connected. We did discover that the cutlery basket was missing but when we contacted customer service they sorted it out for us very quickly. I think that you can judge a company by how well it deals with problems that may arise & Appliances Direct were brilliant & we'll definitely be using them again in the future.”

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Posted 4 years ago

“This ice machine does exactly what it says it does, we are more than happy with it! Don’t need to plan making ice, just wait ten mins and you have your first glass full! Just perfect for our needs and not to bulky, easy to use, clean and store!”

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Posted 4 years ago

“Delivery men were very polite and placed the oven where I wanted it.”

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Posted 4 years ago

“OK but the rice at the bottom of the cooker is always a little burnt.”

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Posted 4 years ago

“Good product, good price and quick delivery.”

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Posted 4 years ago

“delivery was fast and efficient (although had paid the extra for next day delivery, but worth it), delivery staff were amazing, brought it into the property unpackaged the item and took photos of perfect condition. The appliance itself is great and a cheaper price than anywhere else I searched for the exact same item. Only 4 stars as the initial item ordered didn't work. Customer service was excellent when called and a new item sent the following day.”

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Posted 4 years ago

“Very prompt delivery right into my house”

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Posted 4 years ago

“Absolutely superb Service Ordered on Sunday delivered Monday 10am Delivery guys absolutely superb and very helpful”

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Posted 4 years ago

“NEW Whirlpool washing machine worked for a few days ( 5 ) called manager Doug he was worthless. The protocol was to go through their repair company which we did - 3 times out no luck fixing washer. All we get is the run around with Appliance Direct I don't have the problem with the repair company at all they are directed from Whirlpool and Appliance Direct. Long story but I would NEVER go through Appliance Direct ! another repair trip end of week. We just want our FULL refund and move on.”

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Posted 4 years ago

“Fast delivery product very good would buy from this company again”

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Posted 4 years ago

“Brilliant Company. The product was delivered faster than expected, packaging perfect and the item seems to work although not used it yet. Perfect would highly recommend”

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Posted 4 years ago

“BUSY FOOLS!! Ordered an item with them over a week ago and every time I have tried to contact them, I have been passed from pillar to post!! No communication, started to wonder if I have been scammed by the company and they aren't a real business!!!”

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Posted 4 years ago

“Fast Delivery - arrived before the max date due & courier confirmed 1 hour delivery slot on the day. Efficient Service - all done on line & Great Price having shopped around before purchasing.”

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Posted 4 years ago

Appliances Direct is rated 4.2 based on 6,326 reviews