Appliances Direct Reviews

Name: Appliances Direct
Address: -, - -, Derbyshire
Rating: 4.20

4.2 Rating 6,326 Reviews

80 %

of reviewers recommend Appliances Direct

4.2

Based on 6,326 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Appliances Direct:

Appliances Direct offers a wide selection of over 6000 kitchen appliances including Range Cookers, Dishwashers, Washing Machines, Ovens and Hobs, all at highly discounted prices at Appliances Direct. We offer UK wide delivery, and an unrivaled level of customer service.Appliances Direct is the new name for Trade Appliances, the latest addition to The Easycom Group, parent company of Laptops Direct, Servers Direct and Direct TVs. As one of the fastest growing online retailers in the UK, Easycom

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Appliances Direct 1 star review on 25th June 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“AD gave us the best price on our Hisense induction hob. Delivery was quick and the product arrived by DPD in perfect condition. Brilliant company would recommend them and would look to them first to supply my needs.”

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Posted 4 years ago

“Still waiting to receive order, third day staying in house waiting for delivery, couriers are shocking to deal with”

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Posted 4 years ago

“Goods as described in perfect order. Excellent communication from company and very quick delivery. No problems at all 👍”

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Posted 4 years ago

“Phoned customer service as original delivery date missed due to dpd error. Diane friendly and efficient, sorted within minutes. Appliance arrived on time on new delivery date. Will definitely use Appliances Direct again.”

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Posted 4 years ago

“Exemplary customer service in regards to exchanging one product for another making the transaction as smooth as silk. Super fast delivery and immediate response to my queries. Would highly recommend.”

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Posted 4 years ago

“Only one driver disabled husband had to use our own walk up truck to get machine up four steps into house.Driver said we should have told AD about access!! I was not asked at time of purchase.”

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Posted 4 years ago

“Great customer service”

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Posted 4 years ago

“delivery was on time and team was extremely friendly and helpful in placing my heavy appliance where i needed it”

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Posted 4 years ago

“Such fast and easy site to buy from delivery was excellent and quick”

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Posted 4 years ago

“Very good service when my product was faulty Replacement sent out very quickly Would recommend this company”

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Posted 4 years ago

“All arrived well and well packed. Packing could do better not having plastic (bubble wrap). Nothing outperforming in comparison to any other company what would jutify more than 3 stars.”

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Posted 4 years ago

“paid for packaging to be taken away but delivery driver just left item and went. at least it was taken to the room of my choice.”

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Posted 4 years ago

“I got contacted via messenger saying if I replied by 12.30 I could have the oven delivered the next day for free instead of the original date. Item did not arrive. Then back to the original date. No delivery!! Was told the driver had to go home😡. Eventually got it the next day. No happy as taken time of work.”

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Posted 4 years ago

“Order and delivery of a Hoover Tumble Drier went very smoothly with a very helpful driver who collected our old machine and took away the packaging of the new machine. I could not fault the complete arrangement from ordering to delivery. Tumble Drier well priced.”

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Posted 4 years ago

“The delivery was very quick. However. The choice of couriers is not good. My package turned up with loads of DPD tape all over it and holes in the side of the box. The top of the appliance has a dent in it. Not so much that it is damaged but still not great. Ditch DPD”

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Posted 4 years ago

“Didn't receive it”

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Posted 4 years ago

“The customer service is very responsive and helpful. They have helped resolved my issues in timely manner. Will definitely buy from them again. Thank you”

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Posted 4 years ago

“They are appalling. The delivery date of a washing machine was changed on four occasions, the delivery operatives claimed that they couldn't install it when it was finally delivered and I identified and reported a fault with the machine on 22 July, with multiple emails and phone calls to their customer services team finally resulting in a collection arranged for today (5 August). According to a text I received this morning, the collection has "failed" with no reason given. They did refund me the installation and delivery charge which was a plus, but I'd strongly suggest buying from another company instead.”

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Posted 4 years ago

“An excellent company to deal with. Competitive prices and excellent delivery - the item (fan) was in fact delivered within 3 days. I've bought from them a number of times and they've been consistently good.”

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Posted 4 years ago

“Completely satisfied with every aspect of my order. Ordered Saturday pm with a 5 day delivery and received it Monday am. Price most competitive for the item chosen. It appears to cover every requirement we need but not yet installed, so no experience of the machine itself. Looks good though!”

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Posted 4 years ago

Appliances Direct is rated 4.2 based on 6,326 reviews