Appliances Direct Reviews

Name: Appliances Direct
Address: -, - -, Derbyshire
Rating: 4.20

4.2 Rating 6,326 Reviews

80 %

of reviewers recommend Appliances Direct

4.2

Based on 6,326 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Appliances Direct:

Appliances Direct offers a wide selection of over 6000 kitchen appliances including Range Cookers, Dishwashers, Washing Machines, Ovens and Hobs, all at highly discounted prices at Appliances Direct. We offer UK wide delivery, and an unrivaled level of customer service.Appliances Direct is the new name for Trade Appliances, the latest addition to The Easycom Group, parent company of Laptops Direct, Servers Direct and Direct TVs. As one of the fastest growing online retailers in the UK, Easycom

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Appliances Direct 1 star review on 25th June 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Absolutely awful customer service. Missed the first delivery date, delivered the wrong machine on second attempt, failed to collect that machine on date they stated, now refuse to refund my money until the machine has been checked over ( It never came out the wrapping ) which could be a fortnight. You have been warned, shop anywhere but Appliances Direct”

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Posted 4 years ago

“I have been very happy with my appliance, and except for the hickup on the initial delivery, which was no fault of your company, and once you had been notified by e-mail your Customer Team was great, my item was delivered post haste, and I was kept informed all the way. I use my Juicer every day, and for the price it is a great bargain, and so easy to use and easy cleaned. Many Thanks.”

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Posted 4 years ago

“Very professional and on time. Would recommend!”

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Posted 4 years ago

“I had a problem with my initial product but it was resolved immediately, without any hassle. Replacement product turned up quickly and worked perfectly.”

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Posted 4 years ago

“Great price and very efficient service”

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Posted 4 years ago

“Absolutely brilliant from placing the order to it being delivered! Only issue I have with it was the issue of chewing gum at the bottom of the box and with covid package should have been checked. But item arrived perfectly packed and no damage.”

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Posted 4 years ago

“Price good, service good, delivery good, driver rang to say delivery in 15 minutes, what more would you want?!”

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Posted 4 years ago

“Received a faulty product, within 2 days the product was replaced. Very pleased with the service.”

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Posted 4 years ago

“Jestem bardzo zadowolona z zakupów Appliancrs Direct gorąco Polecam..”

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Posted 4 years ago

“Abysmal service. I placed an order 10 days before I needed the appliances as I was moving home and wanted to trouble free experience. I received an email to say my order was confirmed however 3 days before the delivery date, I was told delivery will be delayed - I purposely placed my order well in advance so I would have them as I moved house. After calls to the sales team I was told the items were out of stock!! I managed to change my order to so some items arrived on the originally booked delivery date and I also paid extra for a "unpacking service" so I did not have the cardboard packaging left at my new house. The delivery driver arrived, dumped the items on the door step and refused to take the packaging with him - all additional stress which was not needed on my moving date. I do not understand why, when placing an order over 10 days in advance and receiving conformation of the delivery date, how items can suddenly be "out of stock" This coupled with a rude delivery driver who refused to provide the service I had paid for has left me with a very poor service.”

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Posted 4 years ago

“Received wine cooler on time no problems. It is lovely very pleased with service and item”

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Posted 4 years ago

“Order was easy and next day delivery what more could you want”

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Posted 4 years ago

“Good communication, delivered on time and the driver phoned to let me know when they were 20 minutes away. Happy with the service. Many thanks.”

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Posted 4 years ago

“Very happy with the companies service and the speed of delivery would defiantly use Appliance again and recommend to my clients”

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Posted 4 years ago

“A VERY complicated washing machine The delivery and the installation of a new washing machine and the collection of an old one couldn't be more complicated. At first they brought a damaged machine and had to take it away. On the second attempt they have delivered the machine, but forgot to install it and to do a scrap collection. These services had been somehow lost during the re-booking. So eventually the installation and the scrap collection had to be rescheduled to another day. And each time it means that you have to stay at home all day waiting for them, and they can't arrange a convenient booking slot. And all this time you have to live without a washing machine, just hoarding dirty clothes. Eventually, the installation and the scrap collection have been scheduled for Saturday and they agreed to do it in the morning. I will keep you posted about how this would go.”

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Posted 4 years ago

“Delivered on time In perfect condition and working as it should”

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Posted 4 years ago

“I feel like they used my money as an interest free loan. Ordering and delivery went well for a refurbished Hisense TV. All downhill from there. Delivered outside the timeslot and whilst I was at the corner shop. 55 inch TV left outside my house on its side in full view of the road. Unpacked TV, Installed it and noticed a 3-4 inch band down the entire right hand side. Called customer service who said 'you get what you pay for' - I pointed out that I paid £300 for a working TV. They arranged collection by the same company who dumped it in my front garden. Waited for a time slot all day but they didn't come. Phoned up again and got told that they have to use a different courier who can't come until next Monday. So basically they wasted my time sending out a faulty TV, left it unattended outside my house then failed to arrange collection in a timely manner. I'll let you know how hard getting a refund is especially as they marked the collection note 'unwanted'. Of course it's unwanted - it's faulty.”

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Posted 4 years ago

“Very good service with everthing”

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Posted 4 years ago

“I had a faulty item , a new one was delivered the next day . Excellent service .”

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Posted 4 years ago

“Item ordered and tracking available to enable delivery to be checked. Arrived within the delivery 'window' and put to good use. Good service, good item, reasonable price.”

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Posted 4 years ago

Appliances Direct is rated 4.2 based on 6,326 reviews