Appliances Direct Reviews

Name: Appliances Direct
Address: -, - -, Derbyshire
Rating: 4.20

4.2 Rating 6,326 Reviews

80 %

of reviewers recommend Appliances Direct

4.2

Based on 6,326 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Appliances Direct:

Appliances Direct offers a wide selection of over 6000 kitchen appliances including Range Cookers, Dishwashers, Washing Machines, Ovens and Hobs, all at highly discounted prices at Appliances Direct. We offer UK wide delivery, and an unrivaled level of customer service.Appliances Direct is the new name for Trade Appliances, the latest addition to The Easycom Group, parent company of Laptops Direct, Servers Direct and Direct TVs. As one of the fastest growing online retailers in the UK, Easycom

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Appliances Direct 1 star review on 25th June 2025

Anonymous

Anonymous // 01/01/2019

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“Great design good price works well very pleased”

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Posted 4 years ago

“Appliances Direct delivered as promised and I use them for Laptops as well. I would say that the unit I purchased is somewhat louder than expected, the AC compressor is twice as loud as our fridge. Other than that everything is good.”

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Posted 4 years ago

“Service was very efficient. Two lads who delivered and installed appliance where very pleasant and efficient. Could not have asked for better.”

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Posted 4 years ago

“Excellent service good price fast delivery”

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Posted 4 years ago

“We had fantastic service The Two delivery gentlemen were so friendly and very kind. They put my freezer in my garage for me and I was very grateful. I will definitely be using Appliances Direct again without fail, I shall also recommend my family and friends”

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Posted 4 years ago

“Very satisfying”

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Posted 4 years ago

“All handled perfectly, ordered a mobile once before with exactly the same level of perfect service, cheers again Alan”

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Posted 4 years ago

“Prompt delivery and efficient installation”

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Posted 4 years ago

“Excellent service. Next day delivery.”

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Posted 4 years ago

“When they arrived with the goods they were great. Notifications of expected delivery time were spot on. Had to delay delivery but only by a short while. Happy with value for money”

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Posted 4 years ago

“Delivery and collection excellent. Will definitely use again and recommend.”

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Posted 4 years ago

“You start upwelling before the products arrived”

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Posted 4 years ago

“excellent service arrived nice + early on the day as expected very happy with the purchase + service will defenitly use again thankyou”

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Posted 4 years ago

“We had a issue that the fan we had ordered was no longer in stock when we went to pick it up, we were refunded there and then , after writing to them we were offered an alternative fan with discount , the offer was resolved without a problem.”

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Posted 4 years ago

“The service was great apart from one minor issues which was rectified straight away. The product is exactly what I wanted. Thank you!”

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Posted 4 years ago

“Still have not received my appliance as the delivery company got in touch to say there was a problem, now have to wait another week”

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Posted 4 years ago

“AVOID AVOID AVOID! Do not go near this company. Rude staff, patronising call staff, technicians that never turn up despite you taking time off work and waiting in. 7 times people just didn’t turn up. Did we ever get a call to notify us or rearrange? No. We had to chase and chase this is after paying for them to come out.”

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Posted 4 years ago

“Likewise, my Smeg range arrived damaged. However, the Returns Team and particularly 'Karla' were quick to order and despatch the replacement parts. No fuss, no hassle. There were also issues with late delivery (down to the lazy delivery driver not Appliances Direct) but again this was speedily rectified. No complaints. I would recommend App. Direct and will use again.”

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Posted 4 years ago

“I ordered an extractor fan. The website recommended some charcoal filters. When they arrived they were the wrong size for the fan. I complained and they sent me the correct ones straight away. Although there was an initial mistake they corrected it speedily and at no extra cost. So I must say I am very satisfied with the after sales service.”

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Posted 4 years ago

“My air purifier I bought last year still under warranty was not working properly so I called and they arranged to pick up from my flat and after 2 Week they deliver the New replacement I'm happy and I know some time people have bad days and have bad experience.”

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Posted 4 years ago

Appliances Direct is rated 4.2 based on 6,326 reviews