Appliances Direct Reviews

Name: Appliances Direct
Address: -, - -, Derbyshire
Rating: 4.20

4.2 Rating 6,616 Reviews

80 %

of reviewers recommend Appliances Direct

4.2

Based on 6,616 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Appliances Direct:

Appliances Direct offers a wide selection of over 6000 kitchen appliances including Range Cookers, Dishwashers, Washing Machines, Ovens and Hobs, all at highly discounted prices at Appliances Direct. We offer UK wide delivery, and an unrivaled level of customer service.Appliances Direct is the new name for Trade Appliances, the latest addition to The Easycom Group, parent company of Laptops Direct, Servers Direct and Direct TVs. As one of the fastest growing online retailers in the UK, Easycom

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Appliances Direct 3 star review on 21st August 2026

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent service, Rangemaster hob delivered well packaged and on time. Highly recommended”

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Posted 4 years ago

“Ordered in stock ice machine 7 days before I was due to go away twice canceled collection,either it was not in stock or had been re allocated to someone Lesley tried to contact on line it was a nightmare took 5 attempts and they still could. It sort before I went away due to pick up on my return next week”

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Posted 4 years ago

“Although I understood there was a slight delay in transit the item was delivered in a few days.”

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Posted 4 years ago

“The delivery was and still is the issue still not had the item delivered two promised dates both missed photos was a random picture of a gate. Contacted DPD and was assured a call back by the delivery agent no surprise when no call received. Still waiting for a new date!!!!.”

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Posted 4 years ago

“We ordered a Dehumidifier from Appliances Direct. So much cheaper than anywhere else and delivered within two days. Fantastic service.”

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Posted 4 years ago

“We ordered a Dehumidifier from Appliances Direct. So much cheaper than anywhere else and delivered within two days. Fantastic service.”

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Posted 4 years ago

“Excellent service. Prompt delivery plus a phone call to ensure the order was correct. Very pleased. courier was very helpful as I am shielding.”

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Posted 4 years ago

“Excellent service. Prompt delivery plus a phone call to ensure the order was correct. Very pleased. courier was very helpful as I am shielding.”

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Posted 4 years ago

“I ordered a ninja food I max multi-cooker it is greate. And a vary fast delivery.”

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Posted 4 years ago

“the service we received & the price was great delivered quicker than expected so overall we are very happy dealing with this company as we have purchased from them before”

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Posted 4 years ago

“All good and arrived quicker than expected as we paid for standard delivery HOWEVER the delivery date stated in the confirmation and subsequent tracking was rubbish. It informed us we would receive 1st October which changed our plans for that day but the tracking never got passed the ‘label has been printed’. so we had no clue as to it’s arrival. it subsequently arrived and left on the front doorstep in the rain whilst we were out shopping. Not good for an electrical item in a cardboard box,”

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Posted 4 years ago

“I received item promptly, item appears as described, was far cheaper than an identical appliance from another supplier and looks good, although I haven't had the time to install it just yet”

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Posted 4 years ago

“Very good service”

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Posted 4 years ago

“Fast delivery with updates and friendly couriers. Great washer/dryer..hoover 300 pro.. perfect”

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Posted 4 years ago

“We were a little worried buying an electrical product direct - but we had no need to worry - the tumbler driver was delivered on time and set up in the room of our choice -many thanks”

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Posted 4 years ago

“AD seemed to have a range of items not stocked by other providers that meet my requirements and price point; as well as having the item in stock. The item was competitively priced, but there was a delivery charge of £19.95. The item could have been delivered in a matter of days, but opted for a more convenient date 5 days out. As it transpired AD offered to deliver it on an earlier date that was convenient, so arrived in 2 days of ordering. Two hour slot confirmed the day before and had a call 20 minutes before delivery which was actually slightly earlier than promised. I couldn't really ask for more.”

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Posted 4 years ago

“Even arrived before the ETA”

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Posted 4 years ago

“I’ve got mixed feelings about my recent purchase from Appliances Direct. I bought a top rated record player. The price was good. I was notified delivery would be on the Wednesday. It arrived a day ahead of schedule. That would have been good if the delivery company hadn’t left it outside my back door in the rain. The large sticky address label had been stuck directly onto the record player box, with no additional protective packing or covering around the box. All of that is not good because I bought the record player to give as a gift.”

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Posted 4 years ago

“On the day of planned delivery for my fridge freezer, I got a message stating "Due to issues within the warehouse the stock has not been received into the correct depot to complete your delivery today. We will contact you as soon as we have an update. Sorry for any inconvenience caused", no contact since. Unfortunate as I had to arrange time off work in advance of the delivery and have arranged temporary storage of my cold and frozen goods. Disappointing experience.”

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Posted 4 years ago

“We could not find a Dyson V10 extra locally and decided to order via Appliances direct who had a similar price and more importantly the item in stock! The item was delivered very quickly - no issues - no fuss.”

Helpful Report

Posted 4 years ago

Appliances Direct is rated 4.2 based on 6,616 reviews