Appliances Direct Reviews

Name: Appliances Direct
Address: -, - -, Derbyshire
Rating: 4.20

4.2 Rating 6,616 Reviews

80 %

of reviewers recommend Appliances Direct

4.2

Based on 6,616 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Appliances Direct:

Appliances Direct offers a wide selection of over 6000 kitchen appliances including Range Cookers, Dishwashers, Washing Machines, Ovens and Hobs, all at highly discounted prices at Appliances Direct. We offer UK wide delivery, and an unrivaled level of customer service.Appliances Direct is the new name for Trade Appliances, the latest addition to The Easycom Group, parent company of Laptops Direct, Servers Direct and Direct TVs. As one of the fastest growing online retailers in the UK, Easycom

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Appliances Direct 3 star review on 21st August 2026

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“First delivery 2 ovens really badly damaged. But to be fair they got new ones out quickly. But my hob that should of been delivered 10 days ago they have changed my delivery date 3 times. I have been charged £200 off my granite templaters cause it wasn’t on site.”

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Posted 4 years ago

“cooker was faulty and I want to return it. Appliances direct have ignored my request to return it.”

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Posted 4 years ago

“Excellent service”

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Posted 4 years ago

“Quick delivery as described works well.”

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Posted 4 years ago

“Firstly I never write reviews immediately upon receiving an item. It's been 7 weeks now since I first ordered the dehumidifier. The first one lasted 3 days then decided to die, upon calling AD they arranged the collection and redelivery without any issues. The replacement has been working as expected since. The company fulfilled my expectations and I've already recommended them to my nephew.”

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Posted 4 years ago

“One of the worst customer service experiences I've ever encountered. Passive aggressive rude staff and awefull afters ales care. Would never dream of using ever again and would warn others that if after care is important to you look elsewhere”

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Posted 4 years ago

“Excellent customer service before buying my samsumg A72 phone. Price a little more expensive than some sights and I wasn't happy that I had to pay postage. However having had a few problems from another site decided to go with AD. No comment on returns or refunds.”

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Posted 4 years ago

“Good service- arrived a day early and polite staff.”

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Posted 4 years ago

“My experience was excellent - I ordered a washing machine on Friday and it arrivedand was carefully installed by their team on the Tuesday. I have heard from others of long delays with deliveries due to a company reorganisation but that wasn't my experience.”

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Posted 4 years ago

“Delivered on time by Arrowxl who were first class. In terms of the item purchased it was goo value for money. the anoying thing was the 'follow up' phone call to check that my on line order was correct. In actual fact this is just a sales call to buy extended warranty products.”

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Posted 4 years ago

“Ordered my product and it arrived within 24 hours as expected. Delivery prompt and courteous. Product exactly as expected. Very happy so far”

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Posted 4 years ago

“Delivered two days earlier than first advised, courier kept me updated.”

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Posted 4 years ago

“Everything worked like clockwork.”

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Posted 4 years ago

“Next day delivery despite only paying for standard delivery!”

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Posted 4 years ago

“Product delivery was out back around 5 times”

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Posted 4 years ago

“Great customer service with a delivery team to match. Would highly recommend.”

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Posted 4 years ago

“Easy to buy on site. Great information on products. Good customer service. Drivers brought my product up to my flat. Lovely and polite. Definitely use again”

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Posted 4 years ago

“Great service, quick delivery and quick replacement of the faulty first one. Great item second working fine. Thanks”

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Posted 4 years ago

“Good quality, helpful staff, stock delivery, prompt returns and refund. Thank you.”

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Posted 4 years ago

“Happy with all aspects of the business, was great to do business with ,thank you .”

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Posted 4 years ago

Appliances Direct is rated 4.2 based on 6,616 reviews