Appliances Direct Reviews

Name: Appliances Direct
Address: -, - -, Derbyshire
Rating: 4.20

4.2 Rating 6,616 Reviews

80 %

of reviewers recommend Appliances Direct

4.2

Based on 6,616 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Appliances Direct:

Appliances Direct offers a wide selection of over 6000 kitchen appliances including Range Cookers, Dishwashers, Washing Machines, Ovens and Hobs, all at highly discounted prices at Appliances Direct. We offer UK wide delivery, and an unrivaled level of customer service.Appliances Direct is the new name for Trade Appliances, the latest addition to The Easycom Group, parent company of Laptops Direct, Servers Direct and Direct TVs. As one of the fastest growing online retailers in the UK, Easycom

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Appliances Direct 3 star review on 21st August 2026

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I bought a double oven and when it arrived, it had been damaged. Spoke to someone who said that another one would be delivered the next day. That didn't happen. Spoke with someone and they said that it would be delivered the following day. That didn't happen. Spoke with someone else, they said that the replacement would be delivered the day after tomorrow. I spoke with someone else later to find out what time and was told that they didn't have any more in stock. Spoke with a manager and got a refund practically straight away, unlike other companies who make you wait a week or so. Not too happy that I had to find another oven but happy that I got my money back”

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Posted 4 years ago

“Ordering and dealing with the company was fine, but the delivery company Dpd was a nightmare. They didn’t warn us they were coming, and came a day earlier than expected, they couldn’t deliver so took it to a shop some distance away and told us we would have to collect from there. As pensioners we were unable to do this, so contacted the delivery company who refused to deliver it to the house. We contacted AD who contacted the delivery company and got them to deliver to us, this still arrived without warning two days before the agreed delivery date.”

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Posted 4 years ago

“After expecting a delivery delay my order was processed earlier than expected. Was informed at every stage, from ordering to delivery.”

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Posted 4 years ago

“Very easy ordering and quick delivery”

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Posted 4 years ago

“The cooker hood is really good quality and looks good in our kitchen. Customer service very good also, answered our queries speedily.”

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Posted 4 years ago

“Friendly, efficient service, and super quick delivery.”

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Posted 4 years ago

“Great product great service great price and great communication they did what they said when they said they would do it Happy helpful delivery staff also”

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Posted 4 years ago

“Very quick delivery even though I went for the cheapest delivery option. Very good communication about the order. I did have a problem with the item, but the return and replacement was very well handled. Really impressive service and I would certainly use them again.”

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Posted 4 years ago

“Fast delivery and nice delivery staff”

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Posted 4 years ago

“Appliances direct kept me informed and delivered on time. Delivery guys were very friendly and careful with my order. Would definitely recommend them”

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Posted 4 years ago

“The transaction was easy delivery was on time as well when it arrived the screen was damaged but appliances direct swiftly arranged collection of the broken television and arranged the delivery of the new television so very good service plus the television was extremely good value for money highly recommended.”

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Posted 4 years ago

“Arrived 2 days after buying ,I was kept up to date with order progress”

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Posted 4 years ago

“These guys truly looked after us”

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Posted 4 years ago

“Ordered and delivered without hitch”

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Posted 4 years ago

“Excellent service and great product.”

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Posted 4 years ago

“Have already sent two reviews. No more”

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Posted 4 years ago

“Painless transaction I saw the cooker that I wanted ordered it online and paid for it. They did ring me to confirm delivery date etc. It was delivered on that day to a room of my choice and unpacked and cardboard etc taken away. I Paid for that option but the deliverymen hadn't been informed of it which I found a bit strange. Love my new cooker.”

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Posted 4 years ago

“great online experience got call the same day from a lady giving me delivery date got delivery but lady had said i would get phone call 1 hour before delivery which i did not get and as im disabled delivery driver chapped my door and left gas hob at my front door but i managed to get to door and call him back to put into my kitchen but im happy with how it all went”

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Posted 4 years ago

“I bought an electriq liquidiser which is superb, well made, very functional and great value from this company. However, it suddenly stopped one day. Fearing the worst, I contact Appliances direct and without a moments delay they said they’d come out and collect it. Just testing it the next morning, it worked perfectly, it must have just tripped out. I contacted them next day to thank them and that I did not need a replacement. I was so impressed by the initial response, I’ll definitely buy from this great firm again.”

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Posted 4 years ago

“I bought an A1 rated refurbished retro fridge freezer which was heavily discounted and is like new. I really can't find anything at all wrong with it (and I'm picky!) I was given a quick delivery date on placing the order and then was subsequently offered an even earlier delivery at no extra cost. The delivery people were pleasant, respectful and helpful. My only issue was the very early delivery time of 7am ...but then this allowed me to get the fridge freezer set up and in full use by the afternoon.”

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Posted 4 years ago

Appliances Direct is rated 4.2 based on 6,616 reviews