Appliances Direct Reviews

Name: Appliances Direct
Address: -, - -, Derbyshire
Rating: 4.20

4.2 Rating 6,616 Reviews

80 %

of reviewers recommend Appliances Direct

4.2

Based on 6,616 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Appliances Direct:

Appliances Direct offers a wide selection of over 6000 kitchen appliances including Range Cookers, Dishwashers, Washing Machines, Ovens and Hobs, all at highly discounted prices at Appliances Direct. We offer UK wide delivery, and an unrivaled level of customer service.Appliances Direct is the new name for Trade Appliances, the latest addition to The Easycom Group, parent company of Laptops Direct, Servers Direct and Direct TVs. As one of the fastest growing online retailers in the UK, Easycom

Visit Website

Write Your review

Tell us how Appliances Direct made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Appliances Direct 3 star review on 21st August 2026

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great company. Item came next day. Unfortunately I'd ordered the wrong item. But the returns process was easy and refund was a couple of days after sending. Really impressed.”

Helpful Report

Posted 4 years ago

“Complete let down Text me 2 hours after the latest time they gave that the tumble dryer was to be delivered 11-15:00 (so we waited in all day ) to be told sorry it’s not in stock Never again”

Helpful Report

Posted 4 years ago

“Excellent. I had a problem with the item I ordered, the item was picked up from my home, once the defect was confirmed a replacement unit was despatched. Great service and great communication. Happy to recommend.”

Helpful Report

Posted 4 years ago

“Nice and quick delivery”

Helpful Report

Posted 4 years ago

“great item thank you”

Helpful Report

Posted 4 years ago

“Impressed with rapid response with fault on product to say they didn't make the machine .”

Helpful Report

Posted 4 years ago

“Excellent Service good quality product cheapest supplier on the net”

Helpful Report

Posted 4 years ago

“Quality products, cheaper than Amazon and next day delivery included. What is not to like,”

Helpful Report

Posted 4 years ago

“Great service. Easy to order. Good communication throughout. Excellent delivery time and the crew brought the appliance into the house which was great. Love the product too”

Helpful Report

Posted 4 years ago

“Ordered online, delivered before scheduled. Will use again. 👍”

Helpful Report

Posted 4 years ago

“Great price & delivery driver was courteous and helpful.”

Helpful Report

Posted 4 years ago

“Great price bbq, super quick delivery, great customer service delivery drivers were very chatty and pleasant I would recommend this company.”

Helpful Report

Posted 4 years ago

“Really quick delivery will use again”

Helpful Report

Posted 5 years ago

“Very promt delivery”

Helpful Report

Posted 5 years ago

“Yep, Spot on! Got a very quick delivery (next day) and then a month or so later this appliance developed a fault and got a very quick replacement (next day) only not at home and got it delivered to friends house nearby (feather-in-cap for your carriers). your service is great as it is. Thanks”

Helpful Report

Posted 5 years ago

“Absolutely Brilliant. Thank you Mike”

Helpful Report

Posted 5 years ago

“DO NOT USE THIS COMPANY !!!! They took my money 8 weeks ago (£3800) they gave me a delivery date. I rang the company the day before it was due to be delivered and I was told that the order would be with me the following day, so I took the day off work. I then received an email the morning of the delivery day that said I wouldn’t be getting the delivery and someone would contact me to rearrange. They didn’t call!! The following week I rang this awful company back to be told that none of the appliances I had ordered 8 WEEKS AGO were even in stock except the sink!!! 🤣 I was then told the equipment could be another 8 weeks. Appliances direct purposely took my money knowing this equipment wasn’t in stock. I then had to wait 5 days for the money to go back into my account, This left me over drawn. Never have I had such a bad experience”

Helpful Report

Posted 5 years ago

“Excellent service”

Helpful Report

Posted 5 years ago

“This was my first experience of ordering a phone from Appliances Direct. I read reviews and then decided to go for it. The product came on time (in fact it came 2 days earlier) and it looked as advertised so I was very happy with the service. I also liked that I could pay for it using my Amazon account.”

Helpful Report

Posted 5 years ago

“The company itself is great but the company they use to deliver the goods is absolute rubbish. They cane to deliver and take away old washing machine and they were very rude and did not take old washing machine. This is not the first time they let me down as on previous purchases they delivered damaged goods.”

Helpful Report

Posted 5 years ago

Appliances Direct is rated 4.2 based on 6,616 reviews