Appliances Direct Reviews

Name: Appliances Direct
Address: -, - -, Derbyshire
Rating: 4.20

4.2 Rating 6,616 Reviews

80 %

of reviewers recommend Appliances Direct

4.2

Based on 6,616 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Appliances Direct:

Appliances Direct offers a wide selection of over 6000 kitchen appliances including Range Cookers, Dishwashers, Washing Machines, Ovens and Hobs, all at highly discounted prices at Appliances Direct. We offer UK wide delivery, and an unrivaled level of customer service.Appliances Direct is the new name for Trade Appliances, the latest addition to The Easycom Group, parent company of Laptops Direct, Servers Direct and Direct TVs. As one of the fastest growing online retailers in the UK, Easycom

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Appliances Direct 3 star review on 21st August 2026

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Delivery was in point. Item is in perfect condition so far. The delivery guys went above and beyond.”

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Posted 4 years ago

“We ordered table top dishwasher from Appliances Direct. Unfortunately (to our detriment) we did not measure the spot we intended to use. The dishwasher was too big for the area. The returns process was very easy. I was able to sort a return label in under five minutes. There was absolutely no fuss. My refund was processed promptly as well. They did deduct a nominal amount from my refund for the return. I accepted the terms of the return and refund happily. The customer service was top notch (I do customer service as a job and have high expectations) and I was very pleased with how easy everything was from ordering to delivery to collection and finally the refund. It is unfortunate that we made the mistake, however, I cannot fault Appliances Direct for how swiftly they handled my case.”

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Posted 4 years ago

“Brilliant friendly customer service from order to delivery would highly recommend”

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Posted 4 years ago

“Good communication great delivery drivers”

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Posted 4 years ago

“appliance direct .. very good came on time very plesant experience will use again thank you…..”

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Posted 4 years ago

“It was an easy efficient transaction with no drama. The product I wanted was in stock at a good price and delivered within 2 days.”

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Posted 4 years ago

“I found what I wanted at a price I was happy with, delivery was as promised and no damage.”

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Posted 4 years ago

“Ordered on a Monday morning next day delivery which I had to pay extra for. Next day email arrived to say would be delivered Thursday. Called customer service at 13p per minute, using up all my mobile buffer. Told by customer services to call dpd to find out why. My contract not with dpd I bought from yourselves why should I call a parcel firm you have employed to deliver for yourselves.”

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Posted 4 years ago

“They had what we wanted in stock at a reasonable price, in October 2021 that was a big thing. The offered a good selection of delivery times and communication was exactly as they said it would be. Only four stars because the description of "placing appliance in place and removing packaging" was not strictly true, they delivered the item without packaging resulting in slight damage. I should say that the customer service over this issue was faultless.”

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Posted 4 years ago

“I ordered a hood from appliance direct grade A and the details stated it would be repackaged completely and had just been opened. However it has minor scratches to it and the package was ripped open.”

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Posted 4 years ago

“This doorbell was an excellent buy, and I would recomend this doorbell , it was delivered on time, it is very easy to install, I am happy with cost, I did talk to customer service who were very helpful and polite and eager to help me, I am very happy with my purchase.”

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Posted 4 years ago

“Delivery excellent, first class service, Excellent product very happy.”

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Posted 4 years ago

“First class service and products ! I had to send a cooker hood back ( ordered wrong product ) and received refund quickly no quibbles ! Great company”

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Posted 4 years ago

“Competitive prices and service. Would use again.”

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Posted 4 years ago

“The exchange was really fast. But i would be amazed if they take the faulty product.”

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Posted 4 years ago

“This company has some of the worst customer service I've ever seen. I order a drinks fridge at the beginning of September I was told it would be delivered in 5 weeks time. After 5 weeks no word at all about the fridge. I then emailed them asking where it was to which I was told there was a computer error but not to worry as I would receive it in 3 more weeks. It should of arrived today. It of course didn't. When I emailed them or a second time I was told that the item had actually never been in stock they had just lied hoping they would get more in before my delivery date. 8 weeks of waiting just for them to say "within 72 hours a sales rep will phone you to talk about alternative items." So I've asked for a full refund and hopefully they won't lie about giving me one”

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Posted 4 years ago

“Right product at right price good service and prompt delivery”

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Posted 4 years ago

“Excellent Service. I bought a dehumidifier through them 8 month ago. It failed under warranty. I contacted them about it on a Saturday. They responded within the hour asking if I wanted to return it. I replied on Saturday evening that I did and again they responded within the hour with details of how to book a collection. Within 3 days of them getting the defective unit back they had checked it and sent out a new replacement unit.”

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Posted 4 years ago

“Excellent service If buy anything from them or return the item they handle it nicely”

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Posted 4 years ago

“Great service, telephone call in advance to confirm the scheduled delivery and notifications on the day to confirm slot. Delivery slightly later than scheduled but received a call to update me and product all as hoped.”

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Posted 4 years ago

Appliances Direct is rated 4.2 based on 6,616 reviews