Appliances Direct Reviews

Name: Appliances Direct
Address: -, - -, Derbyshire
Rating: 4.20

4.2 Rating 6,326 Reviews

80 %

of reviewers recommend Appliances Direct

4.2

Based on 6,326 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Appliances Direct:

Appliances Direct offers a wide selection of over 6000 kitchen appliances including Range Cookers, Dishwashers, Washing Machines, Ovens and Hobs, all at highly discounted prices at Appliances Direct. We offer UK wide delivery, and an unrivaled level of customer service.Appliances Direct is the new name for Trade Appliances, the latest addition to The Easycom Group, parent company of Laptops Direct, Servers Direct and Direct TVs. As one of the fastest growing online retailers in the UK, Easycom

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Appliances Direct 1 star review on 25th June 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Fast delivery and great product! Friendly delivery guys 😃”

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Posted 4 years ago

“Delivery times very good and accurat”

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Posted 4 years ago

“Spoke to a polite and knowledgeable staff member who helped with my order and the complication with shipping. Goods delivered rapidly and a fair price. NEF Hood is excellent. Only complaint was with shipping in that Dundee was lumped into Scottish Highlands and Islands which cost £60 delivery. TBF that is not Appliances Direct service but something they should bring up with their chosen delivery agent.”

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Posted 4 years ago

“Best price for neff cooker hood I purchased, delivered within 2 days good service.”

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Posted 4 years ago

“ordering was simple. The delivery team was fast and efficient. No complaints.”

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Posted 4 years ago

“The first washer dryer didn't work and customer services rang to discuss the options and arranged for a new machine to be delivered - no fuss, no problems - excellent service.”

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Posted 4 years ago

“Customer service is good but delivery side not. Had to rebook due to illness, they failed to recycle packaging or take away the old appliance”

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Posted 4 years ago

“Excellent service prompt emails confirming order and delivered on time”

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Posted 4 years ago

“Excellent service order came very quick and prices are excellent. Showed friend at work some range cookers he was looking for. He brought it there and then saying best prices he had seen on internet. Good communication too”

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Posted 4 years ago

“Pleasant and efficient on phone. Good updates by email pleasant and efficient delivery staff. Thank you. Pal”

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Posted 4 years ago

“Very good service, I had to cancel my first delivery at the last minute as I could not get the keys to new home on time. Changed the delivery date without a problem, fridge freezer delivered on time and Damian & Leon (delivery guys) were very friendly and helpful.”

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Posted 4 years ago

“Ordered an LG 55" Nanocell TV. Comparable price with other places but unavailable in any walk-in shop. Arrived on time. Perfect condition. However TV developed a fault...flashes of light across the screen. Contacted App D. They asked for a video of the fault which I sent. They uplifted the TV and checked it out. They said they couldn't find the fault described. I was offered replacement or refund. Took the refund. So ... excellent customer service but disappointed with the TV.”

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Posted 4 years ago

“Week ago I ordered washing machine and… Week ago I ordered washing machine and one day before delivery they send me a message informing me that, because of covid they won't be able to move the washing machine in to my house. I have steps going to my property and I leave on my own so I won't be able do it by myself. The funniest thing is that if I have added instalation off new machine to my order, then covid won't be a problem. Ridiculous, waiting all this time just to cancel the order 🤬”

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Posted 4 years ago

“Delivered correct item on the correct date and packaged correctly”

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Posted 4 years ago

“Ordered an American Fridge Freezer; and price, availability and time to delivery were all excellent. Unfortunately, the item developed a fault, and Appliances Direct collected and refunded the item quickly and efficiently. Overall a very good experience. One concern (for the delivery drivers) was that for such a heavy item, the delivery vehicle should have been equipped with a tail lift”

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Posted 4 years ago

“I’m not one to leave a negative review but feel I need to for this company. Sent out a refurbished fridge freezer which I was under the assumption was a new item (same price as Argos and some other leading companies). Delivery day came I opened the packaging to find what I can only describe as a massive let down. I got straight on the phone to Appliances Direct to be told I needed to email pics. This was done but ignored. I had to send pics again then call a few times to be told that what I ordered was a grade 3 item. I’m not one to overlook anything due to coming from a retail background. This “grading” appeared as a SKU number when I checked back on the website. This is very deceiving. I was told that to return the item as faulty I would need to pay £40 for them to collect the item. I had no other option than to do this. So I’m still minus a fridge freezer and £40 down curtesy of the company. Very poor customer service to add to that.”

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Posted 4 years ago

“Warning - Worrying Service Warning ! I regret my experience has been appalling. Placed my first & last verbal order for £5,760 of a complete set of appliances, the reason for a verbal order was to confirm stock availability, they 100% confirmed stock was on the floor & confirmed a delivery date that came & went. Kitchen fitters were booked, no delivery & a pile of excuses & mis information about why or who is to blame. To conclude the stock they say that they had they didn’t, the delivery issue was not resolved with each department blaming the other & to cap it all the account manager complained he was not going to get his commission for the sale. I regret also that trying to contact them other than to place a order will take you quite some time on hold & when you do eventually speak to anyone they can’t actually help you ! I thought I had saved a few £s but I fact it’s been a disaster purchase. I can not recommend this business, my advice is go elsewhere & be looked after by someone with good customer service. This review is less than 1 star but as they don’t get shown anywhere I’ve marked it as 5 star & hope you are now aware of there 1 star service”

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Posted 4 years ago

“Very quick and efficient delivery”

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Posted 4 years ago

“Efficient customer service, in fact phoned twice to confirm order details!!”

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Posted 4 years ago

“I think it would make more sense to ask customers for a review once there order has been received and completed.....Im still waiting on mine”

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Posted 4 years ago

Appliances Direct is rated 4.2 based on 6,326 reviews