Appliances Direct Reviews

Name: Appliances Direct
Address: -, - -, Derbyshire
Rating: 4.20

4.2 Rating 6,616 Reviews

80 %

of reviewers recommend Appliances Direct

4.2

Based on 6,616 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Appliances Direct:

Appliances Direct offers a wide selection of over 6000 kitchen appliances including Range Cookers, Dishwashers, Washing Machines, Ovens and Hobs, all at highly discounted prices at Appliances Direct. We offer UK wide delivery, and an unrivaled level of customer service.Appliances Direct is the new name for Trade Appliances, the latest addition to The Easycom Group, parent company of Laptops Direct, Servers Direct and Direct TVs. As one of the fastest growing online retailers in the UK, Easycom

Visit Website

Write Your review

Tell us how Appliances Direct made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Appliances Direct 3 star review on 21st August 2026

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“This is the second air cooler I have bought from them as we were so pleased with the first one and it was reduced by £20, delivery was as good as the first time.”

Helpful Report

Posted 5 years ago

“Good price and excellent communication.”

Helpful Report

Posted 5 years ago

“Ordered a Hotpoint fridge on 31/08/21 on 5-week delivery, but delighted to hear delivery on 17/09/21 with an e-mail to follow with a time slot. Online account said “delivery today” Monday, 13/09/21, but no e-mail with time. Appliances Direct clearly do not bother about customer service when it already has our money. E-mail will be responded to “by 10.22 am on Thursday, 16 Sept”. This is too much after wasting half an hour waiting for Chat to be connected, after waiting for Customer Service (ha-ha) to answer first of all - and I still do not have my fridge on which to comment. It must be down to “The Pandemic”, as usual!! Wish it were possible to give zero stars.”

Helpful Report

Posted 5 years ago

“Great selection of products and arrived quickly”

Helpful Report

Posted 5 years ago

“I found the dishwasher I had chosen for the best price with appliances direct. Order was fulfilled exactly as described and delivery guys were friendly and helpful.”

Helpful Report

Posted 5 years ago

“Job done! Needed a washing machine (other sites didn’t have what I was looking for dimensions wise), good price and availability. Aftersales call to inform of delivery timing, called from the driver on the day, disconnected, removed my old washer and installed my new one. Another call to check all went to plan. Good customer service all the way through. Zero complaints so far, all went to plan and v happy with my new washing machine!”

Helpful Report

Posted 5 years ago

“My item was delivered the day after I placed my order. Exactly as promised.”

Helpful Report

Posted 5 years ago

“Bought one day, delivered next day it does not get any better. Many thanks”

Helpful Report

Posted 5 years ago

“Quick and friendly service.”

Helpful Report

Posted 5 years ago

“Delivered dishwasher early great follow up too”

Helpful Report

Posted 5 years ago

“Fast work. Thank you”

Helpful Report

Posted 5 years ago

“Great price,good communication, quick delivery,”

Helpful Report

Posted 5 years ago

“This company was happy that I was happy and informed me exactly when the delivery was due. They were very polite and helpful”

Helpful Report

Posted 5 years ago

“Very easy to order and next day delivery”

Helpful Report

Posted 5 years ago

“Had no issues at all. My order arrived sooner than expected, well packaged & in good condition.”

Helpful Report

Posted 5 years ago

“I ordered a brand new Samsung Galaxy Note 10 Basic (not Note 10+) for £509.99 including delivery. The phone arrived an hour ago. The box had been opened, the headphones had been used, the charging lead had been used. A USB adapter was missing from where it should have been. The new phone stickers were missing off the phone. I bought the exact same phone elsewhere 3 months ago so know what to expect, I have taken photos as evidence. I have just phoned about a replacement and been told they can't as they have no more stock. They offered a £20 refund which is nowhere near the difference in value between a new/boxed and used/opened version of this phone. I would recommend that you do not under any circumstances buy a phone from them or their many sister companies. I will try the small claims court to recover the true difference in values. Be careful of "bargains" there is a reason they are slightly lower in price!”

Helpful Report

Posted 5 years ago

“Great service and fantastic prices. Very quick to deliver.”

Helpful Report

Posted 5 years ago

“arrived on time”

Helpful Report

Posted 5 years ago

“Arrived on time, very helpful with delivery and fitting, friendly young man delivered my freezer which is now working fine'”

Helpful Report

Posted 5 years ago

“Ordered miele integrated fridge. Good price, great service from ordering through to delivery. Excellent communication via email and telephone updates re delivery given two hour time slot delivered on time. Cannot fault the service i received”

Helpful Report

Posted 5 years ago

Appliances Direct is rated 4.2 based on 6,616 reviews