Appliances Direct Reviews

Name: Appliances Direct
Address: -, - -, Derbyshire
Rating: 4.20

4.2 Rating 6,530 Reviews

80 %

of reviewers recommend Appliances Direct

4.2

Based on 6,530 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Appliances Direct:

Appliances Direct offers a wide selection of over 6000 kitchen appliances including Range Cookers, Dishwashers, Washing Machines, Ovens and Hobs, all at highly discounted prices at Appliances Direct. We offer UK wide delivery, and an unrivaled level of customer service.Appliances Direct is the new name for Trade Appliances, the latest addition to The Easycom Group, parent company of Laptops Direct, Servers Direct and Direct TVs. As one of the fastest growing online retailers in the UK, Easycom

Visit Website

Write Your review

Tell us how Appliances Direct made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Appliances Direct 1 star review on 25th June 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I feel like they used my money as an interest free loan. Ordering and delivery went well for a refurbished Hisense TV. All downhill from there. Delivered outside the timeslot and whilst I was at the corner shop. 55 inch TV left outside my house on its side in full view of the road. Unpacked TV, Installed it and noticed a 3-4 inch band down the entire right hand side. Called customer service who said 'you get what you pay for' - I pointed out that I paid £300 for a working TV. They arranged collection by the same company who dumped it in my front garden. Waited for a time slot all day but they didn't come. Phoned up again and got told that they have to use a different courier who can't come until next Monday. So basically they wasted my time sending out a faulty TV, left it unattended outside my house then failed to arrange collection in a timely manner. I'll let you know how hard getting a refund is especially as they marked the collection note 'unwanted'. Of course it's unwanted - it's faulty.”

Helpful Report

Posted 4 years ago

“Very good service with everthing”

Helpful Report

Posted 4 years ago

“I had a faulty item , a new one was delivered the next day . Excellent service .”

Helpful Report

Posted 4 years ago

“Item ordered and tracking available to enable delivery to be checked. Arrived within the delivery 'window' and put to good use. Good service, good item, reasonable price.”

Helpful Report

Posted 4 years ago

“Product in stock, easy to order, arrived well packaged and on time (well, early actually)”

Helpful Report

Posted 4 years ago

“Excellent service. Rang 30 mins before delivery as promised. Delivered and unpacked my new washing machine and took packaging and my old machine away. New washer was as described, a couple of minor superficial dents, but works extremely well.”

Helpful Report

Posted 4 years ago

“I love shopping in this shop.”

Helpful Report

Posted 4 years ago

““Very quick delivery and good communications””

Helpful Report

Posted 4 years ago

“Very quick delivery and good communications”

Helpful Report

Posted 5 years ago

“Through their website, it was easy to find the replacement product that I was looking for. It was delivered the next day in perfect condition. I didn’t wish any way better than that.”

Helpful Report

Posted 5 years ago

“Ordered a Freezer and a Fridge Freezer was delivered. When i finally got through to customer service there was no apology just confirmation of the next delivery date”

Helpful Report

Posted 5 years ago

“Very good service”

Helpful Report

Posted 5 years ago

“The quick delivery and up to date information on what was happening was excellent , the only downside was the delivery driver didn’t want to bring it up the stairs as it was heavy and he was on his own , so if you do order a big item tell them if you have/ don’t have a lift …. I had to get my autistic son to help this stranger up the stairs . Anyway DPD drivers always have some issues and I guess the company can’t help that , but please make sure you advise the drivers that delivery is charged to the customer to have it delivered to the door .”

Helpful Report

Posted 5 years ago

“Price good machine good unfortunately when I started to unwrap it I realised it was upside down and I had to get help to turn it over”

Helpful Report

Posted 5 years ago

“Delivery made on time purchased an 18” fan up and running within 20 mins made us all feel a lot cooler”

Helpful Report

Posted 5 years ago

“So happy with these, ordered 2 during the heatwave that our downstairs during the day and upstairs at night. Fantastic service delivery less than 24 hours from order . Would highly recommend”

Helpful Report

Posted 5 years ago

“I found it easy to place my order and it was delivered the next day. Excellent.”

Helpful Report

Posted 5 years ago

“We had an issue with the item we ordered as DPD damaged it in transit, we called AD and they sorted it out without any problems, would definitely use this company again”

Helpful Report

Posted 5 years ago

“Good air con unit. Next day delivery was excellent”

Helpful Report

Posted 5 years ago

“Had an issue with a caster fitting on a BBQ. Staff very helpful in arranging replacement part. Excellent aftersales service. Sorted in a few days. Company used speediest courier service.”

Helpful Report

Posted 5 years ago

Appliances Direct is rated 4.2 based on 6,530 reviews