Appliances Direct Reviews

Name: Appliances Direct
Address: -, - -, Derbyshire
Rating: 4.20

4.2 Rating 6,616 Reviews

80 %

of reviewers recommend Appliances Direct

4.2

Based on 6,616 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Appliances Direct:

Appliances Direct offers a wide selection of over 6000 kitchen appliances including Range Cookers, Dishwashers, Washing Machines, Ovens and Hobs, all at highly discounted prices at Appliances Direct. We offer UK wide delivery, and an unrivaled level of customer service.Appliances Direct is the new name for Trade Appliances, the latest addition to The Easycom Group, parent company of Laptops Direct, Servers Direct and Direct TVs. As one of the fastest growing online retailers in the UK, Easycom

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Appliances Direct 3 star review on 21st August 2026

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The oven seems fine and I'm looking forward to using it. The DPD driver complained about how heavy it was though! Also, I could have done without the superfluous "courtesy call".”

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Posted 5 years ago

“Best price i could find on a mini drinks fridge. Only paid for standard delivery but it came in 2 days anyway. Item was in perfect condition & so far beers are ice cold.”

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Posted 5 years ago

“Clear details during the ordering process, fast delivery, great products”

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Posted 5 years ago

“Mini -fridge - Delivery within 24 hours on a Bank holiday weekend- fantastic service”

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Posted 5 years ago

“Very good service in store and delivery will definitely use them again”

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Posted 5 years ago

“absolute joke, Beware, had a washing machine delivered, the courier dropped in right in front, it was totally smashed, i then spoke to appliance direct who said they will pick that up and replace at the same time,. well, the time of collection and delivery was between 7-10am, at 6.45 i get a call that the courier cant pick up, i have spoken to appliance direct and they said it may be picked up tomorrow, but nothing about the replacement, while they have my money, they now saying that they wont send one until they get that back, also now that washing machine is out of stock even though i was told i had one being delivered, DO NOT USE THIS COMPANY”

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Posted 5 years ago

“Great looking works well”

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Posted 5 years ago

“Very prompt service”

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Posted 5 years ago

“I love my oven, no more burnt offerings, when the timer ends the oven turns off, just what I needed, love it”

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Posted 5 years ago

“delivered on time. delivery guys were great. price was good, kept up to date on delivery”

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Posted 5 years ago

“easy ordering, delivery and installation on the button!”

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Posted 5 years ago

“Very happy with this appliance, quickly dispensed.”

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Posted 5 years ago

“Very helpful, product delivered as agreed...happy customer.”

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Posted 5 years ago

“Absolutely amazing products and services. Literally the service is impeccable and will purchase more again from you when needed thanks”

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Posted 5 years ago

“Everything seem to be alright just got it set up but not cooked yet will do later today”

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Posted 5 years ago

“Brilliant service, quick, efficient, very competitive price for my purchase. A special mention for the delivery team, my property is up 44 steps from the street, with 2 tough turns, the guys brought a fridge freezer up with a smile.”

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Posted 5 years ago

“Everything was smooth and convenient”

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Posted 5 years ago

“Very pleased fast efficient good service from the delivery guys who were so helpful”

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Posted 5 years ago

“Overpriced goods 40.00 more expensive for a kitchen sink than other sites wont price match brusque rude staff”

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Posted 5 years ago

“Can’t fault the service I received. Ordered a dishwasher and paid additional fee for earliest possible delivery date. Received emails updating me about the progress of the purchase, texts about the delivery time and a phone call from the delivery driver. From my perspective, spot on and all at a very good price.”

Helpful Report

Posted 5 years ago

Appliances Direct is rated 4.2 based on 6,616 reviews