Appliances Direct Reviews

Name: Appliances Direct
Address: -, - -, Derbyshire
Rating: 4.20

4.2 Rating 6,326 Reviews

80 %

of reviewers recommend Appliances Direct

4.2

Based on 6,326 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Appliances Direct:

Appliances Direct offers a wide selection of over 6000 kitchen appliances including Range Cookers, Dishwashers, Washing Machines, Ovens and Hobs, all at highly discounted prices at Appliances Direct. We offer UK wide delivery, and an unrivaled level of customer service.Appliances Direct is the new name for Trade Appliances, the latest addition to The Easycom Group, parent company of Laptops Direct, Servers Direct and Direct TVs. As one of the fastest growing online retailers in the UK, Easycom

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Appliances Direct 1 star review on 25th June 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Had an issue with our new sink once we had opened it. A quick call and a few photos the problem was resolved. They ordered a new sink for next day delivery which was great. Good communication throughout my issue, but it was resolved well. Many thanks”

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Posted 4 years ago

“Most important thing is reliability and delivery. Items due on 7 May 2021 and still waiting 10 May. No communication on delay, kept in the dark.”

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Posted 4 years ago

“The service from Appliances Direct was very good, however the delivery method via Amazon was absolutely terrible. We are a sheltered housing organisation for the elderly and the delivery driver screamed at one of my residents as I put the address as the office, block 8-10, which is the correct address. The driver screamed at the resident that you cannot put address as 8-10 it has to be one address only, which it was the office!!. Appliances Direct maybe you should look at who you use for your deliveries.”

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Posted 4 years ago

“Great price for my microwave. Quick delivery.”

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Posted 4 years ago

“I ordered an ice making machine. When it arrived, it didn't work properly. I let the company know & they sent out another one immediately, and even told me that I didn't need to return the first one - which was unusual.”

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Posted 4 years ago

“Actual purchase was hassle free but I was disappointed with a less than helpful response from sales support when asking for advice on purchasing the correct accessory.”

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Posted 4 years ago

“Trouble free purchase, good communication, delivery on time and with a call 30 mins out to warn they were coming. I would go back to Appliances Direct for another purchase.”

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Posted 4 years ago

“Good price and customer service no problem”

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Posted 4 years ago

“Fast delivery, fantastic price!”

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Posted 4 years ago

“Great service ,fast delivery, great product, very happy 😊”

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Posted 4 years ago

“Most sites promised delivery in 2 weeks or more. My purchase came next day. Spot on👍👍”

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Posted 4 years ago

“Ordered a BBQ all came on time but not opened yet”

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Posted 4 years ago

“Great customer service would definitely recommend the website! Will be shopping here again soon!”

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Posted 4 years ago

“The after sales service is very poor. My Russell Hobbs microwave which has a 2 year guarantee, has the wording on the control panel wearing off after only 3 months. I have been told that this is normal wear and tear - how can this be? If a computer keyboard had the same problem, I don’t think anyone would be likely to consider it to be anything other than a manufacturing fault. I will never buy anything from Appliances Direct again as they are very quick to give their reply rather than offer any practical help. I will be contacting Russell Hobbs directly and the Trading Standards to try to resolve this.”

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Posted 4 years ago

“Super fast service, excellent product!”

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Posted 4 years ago

“Real people on the telephone who helped with my order of a washer, freezer and fridge. Delivered on time by covid conscious drivers. Great service too when I had a small problem with a foot missing on the freezer. No problem, they offered to replace it completely! However I opted to just have a new foot, again the staff were fabulous, constantly checking that all was OK for me. Definitely recommend Appliances Direct 😄😄😄”

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Posted 4 years ago

“Dishwasher was good value for money, delivered on the date and time stated by two very polite and courteous men.”

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Posted 4 years ago

“Fast delivery smart looking fridge fits perfectly In my kitchen, would be nice if there was either a drinks rack or another shelve but part from that I’m pleased with it”

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Posted 4 years ago

“I asked for a Saturday delivery so I would be in, but it was delivered on Friday and left behind the bins”

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Posted 4 years ago

“Excellent customer service. Very promptly delivered. Would highly recommend”

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Posted 4 years ago

Appliances Direct is rated 4.2 based on 6,326 reviews