Appliances Direct Reviews

Name: Appliances Direct
Address: -, - -, Derbyshire
Rating: 4.20

4.2 Rating 6,616 Reviews

80 %

of reviewers recommend Appliances Direct

4.2

Based on 6,616 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Appliances Direct:

Appliances Direct offers a wide selection of over 6000 kitchen appliances including Range Cookers, Dishwashers, Washing Machines, Ovens and Hobs, all at highly discounted prices at Appliances Direct. We offer UK wide delivery, and an unrivaled level of customer service.Appliances Direct is the new name for Trade Appliances, the latest addition to The Easycom Group, parent company of Laptops Direct, Servers Direct and Direct TVs. As one of the fastest growing online retailers in the UK, Easycom

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Appliances Direct 3 star review on 21st August 2026

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We had a great experience, the manager Guy was very helpful and kind. Told him what we wanted and he went right in action and with in 10-15 minutes we had all that we needed. What a wonderful place, I will be recommending them to my friends. Thank you Guy!! 😁😁 and the delivery guys were awesome.”

Helpful Report

Posted 5 years ago

“Disgusting. Incompetent. Intelligence of a walnut. Ordered washer dryer in stock on paid delivery date. Email a day before, due to stock issues the item will be with you the following day. Well that doesn’t work as I have to go to work. There’s a reason for delivery date selection at checkout. Changed date online to my convenient day that would make it a week without ability to wash work clothes and baby clothes at home. Two days before delivery, stock issues, we’ll deliver the following day. No you won’t because I have to work. There’s a reason for chosen delivery date. What stock issues? Where’s the washer dryer you promised to deliver a week earlier? I didn’t get it so who the f* did? At receipt of email I called Appliances-certainly-not-direct. Lovely lady answered and said ‘…there are two washer dryers coming tomorrow I’ll make sure one of them I sent to you on originally arranged date…I’ll call you tomorrow to confirm…’ then tomorrow actually magically came but the call didn’t. Don’t loose hope in people I said, some just want to be excrement so let’s try again. I called and spoke with a chap who was ever so helpful and he explained that the stock arrives even later and there’s not much more he can do BUT refund delivery fee. Great I thought! There’s a cherry. I said I’ll call later with my availability to rearrange as I was in my car and needed to access my roster. I did call, 30 minutes later. I think in that time large extinction level event happened in their offices and their brains vanished. The loveliest guy alive answered, received my three availability dates a week after second rescheduled day and heeeey presto, it will arrive on agreed day and I’ll get deliver fee back. ‘…can you reassure me I will definitely get the item on 29th?…’- ‘…yes I assure you it will blah blah…’ an hour ago on 24th. Message from The Bible itself. My washing machine will be at my door at 10:32… on 25th. Who the f* asked you for 25th? People have to work. There’s a reason behind each agreed date. The ding bat above fell short of ability to press a button called deliver on 29th. So I thought, excrement, he’ll loose his job sooner or later so all’s good. I spoke with another lovely chap. He called the delivery company, asked them to hold my item until 29th and confirmed refund. It’s barely 24th… so they still have 5 days to add to this story. Never again.”

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Posted 5 years ago

“Ebac Dehumidifier, I have made several purchases over the years from this company & the service & price is always fab.”

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Posted 5 years ago

“Super fast delivery, excellent communication, quality item and no fuss ordering, what more could anyone want? Very happy with this company.”

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Posted 5 years ago

“Customer service excellent, had a problem processing and it went through twice. Had an email to say they had noticed and were only sending one and refunding the extra one. Super fast delivery and great price for the product. Highly recommend.”

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Posted 5 years ago

“Excellent customer service, kept me informed as to what was going on and perfect delivery of item at appointed time, great job thanks”

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Posted 5 years ago

“Have used Appliances Direct over a few years for a number of puchases of different items. Always found them really helpful and items always delivered on time as agreed. So far not had any issues with faults so cannot comment further regarding customer service.”

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Posted 5 years ago

“Received the appliance on time. It had a small dent in the filter but don’t think that will affect its performance”

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Posted 5 years ago

“Ordered from this company a couple of times in the past with no issues. On this occasion I set a delivery date for 20/08/21 which was a week and a half after placing my order as my new kitchen wouldn’t be ready to receive the appliance until then but the delivery turned up exactly a week early. Why put a choose a delivery date box when you are creating an order if they take no notice of it but reap the delivery charge”

Helpful Report

Posted 5 years ago

“Gave 2 weeks notice for delivery on a specific date. Arranged for installation of my appliance on that day only to be told that the delivery would be 2 days later. This is totally unacceptable 😟”

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Posted 5 years ago

“AD gave us the best price on our Hisense induction hob. Delivery was quick and the product arrived by DPD in perfect condition. Brilliant company would recommend them and would look to them first to supply my needs.”

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Posted 5 years ago

“Still waiting to receive order, third day staying in house waiting for delivery, couriers are shocking to deal with”

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Posted 5 years ago

“Goods as described in perfect order. Excellent communication from company and very quick delivery. No problems at all 👍”

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Posted 5 years ago

“Phoned customer service as original delivery date missed due to dpd error. Diane friendly and efficient, sorted within minutes. Appliance arrived on time on new delivery date. Will definitely use Appliances Direct again.”

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Posted 5 years ago

“Exemplary customer service in regards to exchanging one product for another making the transaction as smooth as silk. Super fast delivery and immediate response to my queries. Would highly recommend.”

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Posted 5 years ago

“Only one driver disabled husband had to use our own walk up truck to get machine up four steps into house.Driver said we should have told AD about access!! I was not asked at time of purchase.”

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Posted 5 years ago

“Great customer service”

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Posted 5 years ago

“delivery was on time and team was extremely friendly and helpful in placing my heavy appliance where i needed it”

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Posted 5 years ago

“Such fast and easy site to buy from delivery was excellent and quick”

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Posted 5 years ago

“Very good service when my product was faulty Replacement sent out very quickly Would recommend this company”

Helpful Report

Posted 5 years ago

Appliances Direct is rated 4.2 based on 6,616 reviews