Appliances Direct Reviews

Name: Appliances Direct
Address: -, - -, Derbyshire
Rating: 4.20

4.2 Rating 6,530 Reviews

80 %

of reviewers recommend Appliances Direct

4.2

Based on 6,530 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Appliances Direct:

Appliances Direct offers a wide selection of over 6000 kitchen appliances including Range Cookers, Dishwashers, Washing Machines, Ovens and Hobs, all at highly discounted prices at Appliances Direct. We offer UK wide delivery, and an unrivaled level of customer service.Appliances Direct is the new name for Trade Appliances, the latest addition to The Easycom Group, parent company of Laptops Direct, Servers Direct and Direct TVs. As one of the fastest growing online retailers in the UK, Easycom

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Appliances Direct 1 star review on 25th June 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered a vacuum cleaner and dust base station, only the dust base station have arrived. They only sent 1 package as per the shipping label, it should have been 2. I've wasted days talking with 'Mia' in customer support who isn't investigating anything and is trying to make me write false statements such as that 'the order was nowhere to be found'. I'm not saying that. I didn't say that. Half the order came, the other half did not. How many hours of my time do I need to waste before you send me what I paid for? So disappointing...”

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Posted 5 years ago

“I had a small issue with my purchases remote and I had a Great, positive, quick response from the assistant. I had great service from appliances direct from the start of my purchase to now. Top marks”

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Posted 5 years ago

“Paid extra for the named day delivery but order didn't show up until late the following day. I could have saved my money. Rubbish response from the company when I complained. Won't use them again.”

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Posted 5 years ago

“Appliance arrived on time with a helpful delivery driver. Appliance as described. Delivery costs more than other companies but that's just a little niggle”

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Posted 5 years ago

“Great design good price works well very pleased”

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Posted 5 years ago

“Appliances Direct delivered as promised and I use them for Laptops as well. I would say that the unit I purchased is somewhat louder than expected, the AC compressor is twice as loud as our fridge. Other than that everything is good.”

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Posted 5 years ago

“Service was very efficient. Two lads who delivered and installed appliance where very pleasant and efficient. Could not have asked for better.”

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Posted 5 years ago

“Excellent service good price fast delivery”

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Posted 5 years ago

“We had fantastic service The Two delivery gentlemen were so friendly and very kind. They put my freezer in my garage for me and I was very grateful. I will definitely be using Appliances Direct again without fail, I shall also recommend my family and friends”

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Posted 5 years ago

“Very satisfying”

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Posted 5 years ago

“All handled perfectly, ordered a mobile once before with exactly the same level of perfect service, cheers again Alan”

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Posted 5 years ago

“Prompt delivery and efficient installation”

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Posted 5 years ago

“Excellent service. Next day delivery.”

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Posted 5 years ago

“When they arrived with the goods they were great. Notifications of expected delivery time were spot on. Had to delay delivery but only by a short while. Happy with value for money”

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Posted 5 years ago

“Delivery and collection excellent. Will definitely use again and recommend.”

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Posted 5 years ago

“You start upwelling before the products arrived”

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Posted 5 years ago

“excellent service arrived nice + early on the day as expected very happy with the purchase + service will defenitly use again thankyou”

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Posted 5 years ago

“We had a issue that the fan we had ordered was no longer in stock when we went to pick it up, we were refunded there and then , after writing to them we were offered an alternative fan with discount , the offer was resolved without a problem.”

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Posted 5 years ago

“The service was great apart from one minor issues which was rectified straight away. The product is exactly what I wanted. Thank you!”

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Posted 5 years ago

“Still have not received my appliance as the delivery company got in touch to say there was a problem, now have to wait another week”

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Posted 5 years ago

Appliances Direct is rated 4.2 based on 6,530 reviews