Appliances Direct Reviews

Name: Appliances Direct
Address: -, - -, Derbyshire
Rating: 4.20

4.2 Rating 6,616 Reviews

80 %

of reviewers recommend Appliances Direct

4.2

Based on 6,616 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Appliances Direct:

Appliances Direct offers a wide selection of over 6000 kitchen appliances including Range Cookers, Dishwashers, Washing Machines, Ovens and Hobs, all at highly discounted prices at Appliances Direct. We offer UK wide delivery, and an unrivaled level of customer service.Appliances Direct is the new name for Trade Appliances, the latest addition to The Easycom Group, parent company of Laptops Direct, Servers Direct and Direct TVs. As one of the fastest growing online retailers in the UK, Easycom

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Appliances Direct 3 star review on 21st August 2026

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“OK but the rice at the bottom of the cooker is always a little burnt.”

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Posted 5 years ago

“Good product, good price and quick delivery.”

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Posted 5 years ago

“delivery was fast and efficient (although had paid the extra for next day delivery, but worth it), delivery staff were amazing, brought it into the property unpackaged the item and took photos of perfect condition. The appliance itself is great and a cheaper price than anywhere else I searched for the exact same item. Only 4 stars as the initial item ordered didn't work. Customer service was excellent when called and a new item sent the following day.”

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Posted 5 years ago

“Very prompt delivery right into my house”

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Posted 5 years ago

“Absolutely superb Service Ordered on Sunday delivered Monday 10am Delivery guys absolutely superb and very helpful”

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Posted 5 years ago

“NEW Whirlpool washing machine worked for a few days ( 5 ) called manager Doug he was worthless. The protocol was to go through their repair company which we did - 3 times out no luck fixing washer. All we get is the run around with Appliance Direct I don't have the problem with the repair company at all they are directed from Whirlpool and Appliance Direct. Long story but I would NEVER go through Appliance Direct ! another repair trip end of week. We just want our FULL refund and move on.”

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Posted 5 years ago

“Fast delivery product very good would buy from this company again”

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Posted 5 years ago

“Brilliant Company. The product was delivered faster than expected, packaging perfect and the item seems to work although not used it yet. Perfect would highly recommend”

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Posted 5 years ago

“BUSY FOOLS!! Ordered an item with them over a week ago and every time I have tried to contact them, I have been passed from pillar to post!! No communication, started to wonder if I have been scammed by the company and they aren't a real business!!!”

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Posted 5 years ago

“Fast Delivery - arrived before the max date due & courier confirmed 1 hour delivery slot on the day. Efficient Service - all done on line & Great Price having shopped around before purchasing.”

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Posted 5 years ago

“Absolutely awful customer service. Missed the first delivery date, delivered the wrong machine on second attempt, failed to collect that machine on date they stated, now refuse to refund my money until the machine has been checked over ( It never came out the wrapping ) which could be a fortnight. You have been warned, shop anywhere but Appliances Direct”

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Posted 5 years ago

“I have been very happy with my appliance, and except for the hickup on the initial delivery, which was no fault of your company, and once you had been notified by e-mail your Customer Team was great, my item was delivered post haste, and I was kept informed all the way. I use my Juicer every day, and for the price it is a great bargain, and so easy to use and easy cleaned. Many Thanks.”

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Posted 5 years ago

“Very professional and on time. Would recommend!”

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Posted 5 years ago

“I had a problem with my initial product but it was resolved immediately, without any hassle. Replacement product turned up quickly and worked perfectly.”

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Posted 5 years ago

“Great price and very efficient service”

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Posted 5 years ago

“Absolutely brilliant from placing the order to it being delivered! Only issue I have with it was the issue of chewing gum at the bottom of the box and with covid package should have been checked. But item arrived perfectly packed and no damage.”

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Posted 5 years ago

“Price good, service good, delivery good, driver rang to say delivery in 15 minutes, what more would you want?!”

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Posted 5 years ago

“Received a faulty product, within 2 days the product was replaced. Very pleased with the service.”

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Posted 5 years ago

“Jestem bardzo zadowolona z zakupów Appliancrs Direct gorąco Polecam..”

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Posted 5 years ago

“Abysmal service. I placed an order 10 days before I needed the appliances as I was moving home and wanted to trouble free experience. I received an email to say my order was confirmed however 3 days before the delivery date, I was told delivery will be delayed - I purposely placed my order well in advance so I would have them as I moved house. After calls to the sales team I was told the items were out of stock!! I managed to change my order to so some items arrived on the originally booked delivery date and I also paid extra for a "unpacking service" so I did not have the cardboard packaging left at my new house. The delivery driver arrived, dumped the items on the door step and refused to take the packaging with him - all additional stress which was not needed on my moving date. I do not understand why, when placing an order over 10 days in advance and receiving conformation of the delivery date, how items can suddenly be "out of stock" This coupled with a rude delivery driver who refused to provide the service I had paid for has left me with a very poor service.”

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Posted 5 years ago

Appliances Direct is rated 4.2 based on 6,616 reviews