Appliances Direct Reviews

Name: Appliances Direct
Address: -, - -, Derbyshire
Rating: 4.20

4.2 Rating 6,532 Reviews

80 %

of reviewers recommend Appliances Direct

4.2

Based on 6,532 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Appliances Direct:

Appliances Direct offers a wide selection of over 6000 kitchen appliances including Range Cookers, Dishwashers, Washing Machines, Ovens and Hobs, all at highly discounted prices at Appliances Direct. We offer UK wide delivery, and an unrivaled level of customer service.Appliances Direct is the new name for Trade Appliances, the latest addition to The Easycom Group, parent company of Laptops Direct, Servers Direct and Direct TVs. As one of the fastest growing online retailers in the UK, Easycom

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Appliances Direct 1 star review on 25th June 2025

Anonymous

Anonymous // 01/01/2019

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“Good price good communication, delivered at time stated”

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Posted 5 years ago

“Very fast delivery not had time to open packages yet the garden area it is intended to be used in is not prepared yet.”

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Posted 5 years ago

“Quick delivery. Had to return due to wrong item. Refund was fairly quick.”

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Posted 5 years ago

“Great customer service . One of my items had a fault and the company made it so easy for me to return it and the money was back into my account within a few days .”

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Posted 5 years ago

“Happy with service, and they resolved a problem I had easily and quickly too. Would buy from again.”

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Posted 5 years ago

“Was ment to have a washing machine deliverd.even took a day off.got to wait 48hrs now .not happy with service”

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Posted 5 years ago

“Very efficient service delivered on time with due notifications. When, after unpacking, damage was found to the drier it was replaced within 24 hours. Should add that the damage must have been there before Hoover wrapped the drier as the packaging was unblemished so not the fault of the courier or Appliance Direct.”

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Posted 5 years ago

“Easy use of website Good prices Fast service Polite and helpful delivery men”

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Posted 5 years ago

“Delivery on day of my choice. The courier placed box inside my front door as requested. However, When I said that I Had to unpack it to check all ok he said he couldn't wait for that and had taken a photograph of box, inside door, as proof of delivery of undamaged box. Thankfully I found no damage when I unpacked it.”

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Posted 5 years ago

“They got it right in the end and was sent the right part for my machine, Thanks”

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Posted 5 years ago

“Deliverer left purchase on front door step even though I was in. There is a bell and it works, but was not used. Door step is visible from street, so not very clever.”

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Posted 5 years ago

“Delivered on time, no problem with product just as described. The 2 delivery chaps were excellent, unwrapped and checked, couldn't be more helpful, very happy delivery chappies.”

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Posted 5 years ago

“Next day delivery, good price. Very easy to return an item.”

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Posted 5 years ago

“There was a hiccup in that the original delivery date for my order was delayed by a week, although I was kept informed by Appliances Direct. The induction hob was very poorly packaged - the carton wasn't sealed and was torn and had partially come open. The DPD driver was great and waited patiently while I removed the hob and checked for damage. Fortunately it appeared to be ok.”

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Posted 5 years ago

“Bought cooker , uplift of old cooker and fitting new one. Was told would be done with 5 days. Received email confirming the 28th. Called on the 28th as hadnt received any calls. Was told it was definetly coming. Cooker never arrived. No call anything. Called next day, was told somebody would call me back in 3 hours. Nobody called. Spoke to someone after calling back to be told cooker was going to be 14 days. Asked to cancel order as i would like to feed my family at some point. Was told they need to get the cooker back before they can refund me . I do not know where this cooker is . Really disappointed.”

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Posted 5 years ago

“You handled my problems OK. The only problem I had was, I had to return both microwaves before you would send replacements. This was done very speedily, but did delay me getting the microwaves. I thought delivery on part would have been more economical if you could have picked up the damaged microwaves when delivering a replacement. And quicker for me.”

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Posted 5 years ago

“Delivered the right one in the end thanks”

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Posted 5 years ago

“I ordered my TV on a Friday, got a few emails once registered and ordered with details of the delivery. TV got delivered on the Monday, a day early. Great service and a great price too!”

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Posted 5 years ago

“5* SERVICE FROM THIS COMPANY Communication throughout faultless! The delivery men were really impressive. Great attitude. First time i've used this company won't be the last.”

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Posted 5 years ago

“Good web site, good ordering procedure, good price, product delivered ahead of schedule.”

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Posted 5 years ago

Appliances Direct is rated 4.2 based on 6,532 reviews