Appliances Direct Reviews

Name: Appliances Direct
Address: -, - -, Derbyshire
Rating: 4.20

4.2 Rating 6,530 Reviews

80 %

of reviewers recommend Appliances Direct

4.2

Based on 6,530 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Appliances Direct:

Appliances Direct offers a wide selection of over 6000 kitchen appliances including Range Cookers, Dishwashers, Washing Machines, Ovens and Hobs, all at highly discounted prices at Appliances Direct. We offer UK wide delivery, and an unrivaled level of customer service.Appliances Direct is the new name for Trade Appliances, the latest addition to The Easycom Group, parent company of Laptops Direct, Servers Direct and Direct TVs. As one of the fastest growing online retailers in the UK, Easycom

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Appliances Direct 1 star review on 25th June 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Reluctantly ordered from these as a rival company didn't have stock of an item I wanted. I was assigned a delivery date, and all seemed well. During the following week I was subject to an absolute bombardment of phonecalls trying to sell extended warranty to me. The night before delivery was due, I disconnected my old machine and moved it outside ready for it to be collected and for the new one to be delivered. The next morning I get an automated email saying my delivery date had been pushed back a week. That lack of contact from the company was quite a seachange compared to the three phonecalls daily I was getting when they were trying to sell me something. Anyway, I still wanted the product, so I decided to reconnect my old appliance and reluctantly accept the new date. I then used their webchat feature to get a staff member to confirm that delivery would definitely be happening on the newly assigned date. They "100% guaranteed" that it would be. Ok. So imagine my surprise to find that my new, already delayed delivery date had been moved back again...by a fortnight!!! Cancelled my order. Awaiting a refund. Will order elsewhere when stocks return. Won't be ordering from this company ever again. Shady practices. Sat on nearly £600 for weeks when they clearly had no means or ability of fulfilling my order. Avoid like the plague. Wouldn't order a kettle from them, let alone a washing machine.”

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Posted 5 years ago

“Ordered new washing machine plus connection: disconnection and recycling service. It arrived on time but then the delivery men would not connect it up as there was an extension pipe on the washing machine. They could have moved the condenser dryer along and then connected without an extension but no Told them to take it back. Re ordered through AO with NO connection problems plus it was cheaper. This company left me with no washing machine and 4 loads of washing on an easily fixed connection technicality. Go AO ! Mind you give them credit customer service refunded immediately so that part was good. Need to train their fitters better”

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Posted 5 years ago

“My experience has been good. Last year ordered a cheap (£400) air con which leaked. Money refunded and excellent pickup service for faulty unit. This week ordered a Delonghi aircon unit on Monday which was delivered the next day. So far so very good. Excellent product, the best price I could find and next day delivery. Early days but very happy so far”

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Posted 5 years ago

“Original delivery date for fridge and freezer now missed by 10 days. Have been given 3 delivery dates. Each one missed with zero communication. I’ve had to get in touch with their courier company each time to find out why I haven’t received anything - the Couriers are unable to tell me why they keep missing the delivery. Starting to believe they don’t actually have the products but instead are keeping my one thousand pounds while they wait for new stock. Unable to speak to anyone at Appliances Direct themselves. Totally disgusted by their attitude towards customers.”

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Posted 5 years ago

“I brought a washer dryer from appliances direct 2 years ago and have had constant problems with having 7 engineers out (taking weeks to visit leaving me with no washing machine) the engineer has finally agreed it’s faulty and he can’t fix it. I’ve had no one contact me about this and customer service has been absolutely shocking. I will never again buy through this company.”

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Posted 5 years ago

“Excellent product, best price.”

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Posted 5 years ago

“Very quick delivery of well packaged goods”

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Posted 5 years ago

“I have ordered from appliance direct twice. First one I had to return as it did not fit in my kitchen so I returned it. I then ordered a smaller unit which should been okay but after over a week of ordering, and delay of delivery, their customer service phoned me to confirm my order which I have already done over a week ago and just waiting for delivery. They didn't decided they could not supply me the item as AEG has not delivered the item to them. Now, the item that I returned has been returned to them for over 3 weeks now and I still have not heard about my refund. It was my fault to order the wrong size at the start but I have returned it properly but I have waited a long time and there is no answer. Poor customer service and bad system of ordering. Needs lots of improvement it seems to me.”

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Posted 5 years ago

“Very professional service”

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Posted 5 years ago

“Good customer service excellent”

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Posted 5 years ago

“An AWFUL ABLEST company. Wasted weeks now trying to organise delivery.They have been told repeatedly I am email only due to disabilities and continuously ignore this and lie about ringing me. First delivery was two hours late and I was leaving for a meeting. They had the cheek to say delivery was refused. Now they have booked it after agreeing to an evening slot for 7am when no one will be present. Draining the life out of me. AVOID!!”

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Posted 5 years ago

“Would have been 5stars, except Amazon left it day early and it went missing. Appliances Direct great price, exceptional service with replacement delivered on correct day.”

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Posted 5 years ago

“Customer service outstanding. Great prices and very quick delivery Would use them again.”

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Posted 5 years ago

“Easy website navigation. Wide selection of products. Easy ordering and payment. Prompt delivery with good updates all the way. No damage on arrival.”

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Posted 5 years ago

“Ordered an air cooler which arrived bang on time but unfortunately had a fault and was not working properly. I started a return request immediately and a collection was sorted the next day with a full refund within 10 days. Dissapointing that the device didnt work but very satisfied with the way the company efficiently dealt with it.”

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Posted 5 years ago

“Very pleased with Appliances Direct, gave us an initial delivery which we were happy with. However, received a new delivery 3 days earlier - really pleased! Quick, efficient.”

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Posted 5 years ago

“Super quick and efficient, only a couple days wait for my delivery/install. Removed the old one, put the new one in and took the old one away with no issues.”

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Posted 5 years ago

“Really great service, unfortunately the product was damaged ,but appliances direct promptly sorted out the return, arranged a pickup and a refund in less than 10 days. Great communication and interpersonal skills throughout. Will definitely buy from again!”

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Posted 5 years ago

“If you want to purchase any items from Appliance Direct, make sure its in stock otherwise you could be waiting 3 months+, no communication whatsoever please avoid!!!!”

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Posted 5 years ago

“When the delivered appliance was not working they were very good in replacing it even dealing with the manufacturer that were a nightmare to contact.”

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Posted 5 years ago

Appliances Direct is rated 4.2 based on 6,530 reviews