Appliances Direct Reviews

Name: Appliances Direct
Address: -, - -, Derbyshire
Rating: 4.20

4.2 Rating 6,530 Reviews

80 %

of reviewers recommend Appliances Direct

4.2

Based on 6,530 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Appliances Direct:

Appliances Direct offers a wide selection of over 6000 kitchen appliances including Range Cookers, Dishwashers, Washing Machines, Ovens and Hobs, all at highly discounted prices at Appliances Direct. We offer UK wide delivery, and an unrivaled level of customer service.Appliances Direct is the new name for Trade Appliances, the latest addition to The Easycom Group, parent company of Laptops Direct, Servers Direct and Direct TVs. As one of the fastest growing online retailers in the UK, Easycom

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Appliances Direct 1 star review on 25th June 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I purchased a fridge freezer i had it on next day delivery there was a problem with the company delivering ,appliances direct acted really quickly to help sort the issue out there customer service was really outstanding”

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Posted 5 years ago

“Helpful staff & delivery on time”

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Posted 5 years ago

“You lied to me about no cost to deliver within the 10 miles from store, the coil would not be charged go replace if mine was good(it was) a d told that I had a top notch 're 've with self cleaning, I have tried for months to get some help with the lies and service . Finally 5 months after purchase I get a hold of someo e that is suppose to help me, I was told that they always charge for delivery and ones you pay for it, too BAD,,! It is yours, I got screwed by APPLIANCE DIRECT, the manager told me( have a good day, it's your problem) let's see this posted for other poor people to see so they don't get screwed”

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Posted 5 years ago

“Absolutely Disgusting service from Aircon Direct! Before I placed the order they kept on chasing me to get the sale done and take payment. The air conditioner itself was not a bad price, but adding installation will cost around four times more. So I have paid an absolute fortune for installation, but the service I received was appalling to say the least. They asked me for photos of where I want to install the unit. I sent it to them straight away. I was told that I will receive the unit between 3-5 working days. I’m the mean time I had a technical question about the power supply they wanted me to install. No one bothered to answer me. When the unit didn’t arrive with in the discussed time frame I contacted them to find out what’s going on .After 2 weeks waiting I was told that they can’t install the unit where I want it. No one bothered to contact me to ask for an alternative. After I dealt with that they finally sent the unit out. They then kept on changing the installation dates and giving me the wrong information. They finally booked the installation 3 weeks after I made the purchase. The engineer turned up an hour late and told me on arrival that he’s not going to finish the job that day because he’s got other things to do… At 4pm he packed up his tools and left without completing the job. He told me he will come back on Saturday to finish. Obviously at this stage I am quite frustrated, but left it at that. He came back on Saturday for 2 hours and tells me that he’s not going to finish that day because he has got other things to do. I told him about all the issues I’ve had with the order, but he couldn’t care less. He told me I can complain to the company if I want. He then said he’ll be back on Tuesday. I asked him why he can’t come back on Monday at least. He just dismissed me and told me he’ll be back on Tuesday. This company really know how to annoy their customers. I have already made a formal complaint for not processing my order after I’ve paid, kept changing the dates and ignoring me emails. I then made ANOTHER formal complaint about the absolute disaster of an installation. Here I am, 3 weeks later, thousands out of pocket with an air conditioner that is still not installed. This company can’t be trusted and I will never buy from them again. Absolute Joke!”

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Posted 5 years ago

“I ordered an air con last year. He stopped working this year, before the 1 year warranty ran out. I phoned and explained and they I had to send it back and they immediately sent out another one to replace it. Customer service was top notch.”

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Posted 5 years ago

“Brilliant”

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Posted 5 years ago

“Appliance arrived in good condition and on time. Installation instruction clear and appliance installed in a couple of hours by DIY.”

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Posted 5 years ago

“Very happy with everything. Would use again and recommend.”

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Posted 5 years ago

“Excellent customer service”

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Posted 5 years ago

“Ordered and delivered in less than 24hours. Good value for money.”

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Posted 5 years ago

“Great communication , good service , delivery schedule updates good and a problem solved with efficiency.”

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Posted 5 years ago

“5 stars all good”

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Posted 5 years ago

“A damaged combi microwave was delivered. but the response was brilliant and a new one was delivered the following day. Perfect. good staff and delivery.”

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Posted 5 years ago

“Lovely to look at but not the capacity stated. 22 standard bottles maximum only.”

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Posted 5 years ago

“After the first appliance arriving it turned out to be faulty, after sending a video of the fault to Appliances Direct they swiftly resolved the issue, arranging collection and replacing it with in 5 working days. There CS team where on the case with emails being returned rapidly, there not many companies I am impressed with but there one of them, if they keep this level of CS up they will go far.”

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Posted 5 years ago

“Excellent service, Item arrived early, not ideal, but in the current climate I was happy to receive the Range Oven. Delivery guys were excellent as well, oven was approx £500 cheaper than the kitchen company we were using wanted to charge and they Appliance Direct had the oven in stock, whereas the kitchen company didnt. Would reccomend.”

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Posted 5 years ago

“Brilliant service. Through no fault of theirs I had to cancel the order even though delivery had been made. Full refund was given with no problem. Easy to contact and very pleasant experience. Will definitely use again”

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Posted 5 years ago

“The company sent me a portable air con unit. It was run twice, for a total of around 20 minutes. There was no cooling affect , so I contacted Appliances Direct for a replacement unit. I was asked to send a photo of the unit in place, so I mashed up a picture to send to them. They then replied and said, (with no inspection whatsoever!) I had damaged the machine with the routing of the vent and they would not honour the warranty. Clearly, this a common fault and Appliances Direct feel that this is a way to save money. They have refused any further dialogue and I am left over £300 out of pocket and with a machine that is useless. Avoid at all costs!”

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Posted 5 years ago

“Excellent prices & Easy ordering. Delivery was on schedule and drivers friendly and helpful. A great experience all round. No complaints whatsoever.”

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Posted 5 years ago

“Excellent range of goods that are easy to find and compare on their website. Washing machine delivered on agreed date. The courier drive was very helpful and friendly. The washing Miele machine is very well made with a good range of functions and facilities. Could have done without the 'phone call trying to sell me product insurance.”

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Posted 5 years ago

Appliances Direct is rated 4.2 based on 6,530 reviews