Appliances Direct Reviews

Name: Appliances Direct
Address: -, - -, Derbyshire
Rating: 4.20

4.2 Rating 6,173 Reviews

80 %

of reviewers recommend Appliances Direct

4.2

Based on 6,173 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Appliances Direct:

Appliances Direct offers a wide selection of over 6000 kitchen appliances including Range Cookers, Dishwashers, Washing Machines, Ovens and Hobs, all at highly discounted prices at Appliances Direct. We offer UK wide delivery, and an unrivaled level of customer service.Appliances Direct is the new name for Trade Appliances, the latest addition to The Easycom Group, parent company of Laptops Direct, Servers Direct and Direct TVs. As one of the fastest growing online retailers in the UK, Easycom’s brand sites are well known as specialists in their chosen fields.

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Appliances Direct 1 star review on 25th June 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have a shiny new working cooker hood”

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Posted 7 years ago

“Great service. All appliances arrived on schedule, delivery guys were great, all appliances installed and working perfectly. Took the stress out of having a new kitchen. Thank you very much. 🤗🤗🤗🤗🤗🤗”

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Posted 7 years ago

“Good price, fast delivery, cleared all packaging.”

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Posted 7 years ago

“Easy purchase process, punctual delivery, great product and customer service. Couldn't have asked for better.”

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Posted 7 years ago

“Good price, great communication smooth delivery”

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Posted 7 years ago

“Had a number of orders placed for a large project which needed them to be scheduled to work with our works programme. Ryan did an exemplary job of scheduling and ensuring everything was in order - looking forward to be able to use Appliances Direct again for our future requirements.”

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Posted 7 years ago

“save lots of money got all the parts to repair some very expensive outside lights service was excellent”

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Posted 7 years ago

“biased question! I'll say that I waited over 12 days for a replacment 10L dehumidifier after my first one stopped working - out of guarantee.”

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Posted 7 years ago

“Fast and effective service. Good advice on the phone.”

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Posted 7 years ago

“A really easy website & found a great product at a really good price. When i called to ask a couple of questions, they answered these and it made my mind up to purchase the item. I ordered it & the delivery was stress free. Looking to buy another item very soon. I would recommend buying from them.”

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Posted 7 years ago

“Amazingly quiet and efficient dehumidifier. There was a problem with the delivery, but after a phone call, a very helpful member of the Appliances Direct Team sorted it out for me, and I was very happy.”

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Posted 7 years ago

“The website was easy to use, product descriptions very helpful and informative. My order arrived quickly and customer service was excellent. Will certainly shop there again!”

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Posted 7 years ago

“Excellent service from tele stuff and delivery coupled with competitive pricing”

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Posted 7 years ago

“I purchased a iRobot roomba980 Robot vacuum Cleaner from the website. The website was excellent as it allowed me to compare all the roomba models features and prices. This was a birthday gift for my partner (I know a hoover for a birthday gift - right?!) and she LOVES it.”

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Posted 7 years ago

“Easy ordering and quick delivery”

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Posted 7 years ago

“Easy shopping experience, no hastles, quick delivery”

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Posted 7 years ago

“Excellent pricing and great delivery”

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Posted 7 years ago

“Exceptional Customer Service from start to finish.”

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Posted 7 years ago

“The service in getting the product ordered to me was superb.The product itself was useless,fell well below expectation. Looking back,the box in which it came was resealed,making me realise that it may have been a returned order.This was an Evaporative Air Cooler.They are not what they are made out to be."Caveat Emptor"”

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Posted 7 years ago

“Fast delivery, great products, great ways of paying!”

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Posted 7 years ago

Appliances Direct is rated 4.2 based on 6,173 reviews