Appliances Direct Reviews

Name: Appliances Direct
Address: -, - -, Derbyshire
Rating: 4.20

4.2 Rating 6,491 Reviews

80 %

of reviewers recommend Appliances Direct

4.2

Based on 6,491 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Appliances Direct:

Appliances Direct offers a wide selection of over 6000 kitchen appliances including Range Cookers, Dishwashers, Washing Machines, Ovens and Hobs, all at highly discounted prices at Appliances Direct. We offer UK wide delivery, and an unrivaled level of customer service.Appliances Direct is the new name for Trade Appliances, the latest addition to The Easycom Group, parent company of Laptops Direct, Servers Direct and Direct TVs. As one of the fastest growing online retailers in the UK, Easycom

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Appliances Direct 1 star review on 25th June 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Service was very efficient. Two lads who delivered and installed appliance where very pleasant and efficient. Could not have asked for better.”

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Posted 4 years ago

“Excellent service good price fast delivery”

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Posted 4 years ago

“We had fantastic service The Two delivery gentlemen were so friendly and very kind. They put my freezer in my garage for me and I was very grateful. I will definitely be using Appliances Direct again without fail, I shall also recommend my family and friends”

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Posted 4 years ago

“Very satisfying”

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Posted 4 years ago

“All handled perfectly, ordered a mobile once before with exactly the same level of perfect service, cheers again Alan”

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Posted 4 years ago

“Excellent service. Next day delivery.”

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Posted 4 years ago

“Delivery and collection excellent. Will definitely use again and recommend.”

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Posted 4 years ago

“We had a issue that the fan we had ordered was no longer in stock when we went to pick it up, we were refunded there and then , after writing to them we were offered an alternative fan with discount , the offer was resolved without a problem.”

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Posted 4 years ago

“My air purifier I bought last year still under warranty was not working properly so I called and they arranged to pick up from my flat and after 2 Week they deliver the New replacement I'm happy and I know some time people have bad days and have bad experience.”

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Posted 4 years ago

“I ordered a cooker extraction hood and it was (almost) delivered the next day. The driver told me the box sounded full of broken glass and unfortunately the customer has to reject damaged deliveries. This I did (or rather he did it on his little pad) and I went inside to contact Appliances Direct to let them know. On sending them a message I instantly received a message saying that they were already looking into a problem with my order and that I would be contacted in the next 24 hours. However, it was sorted much sooner and a replacement was sent out later the same day and received successfully the next day. I was very impressed that the problem was all sorted with no more than one email from me and no hassle whatsover.”

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Posted 4 years ago

“Speedy delivery, but item was damaged. Picked up the next day and the days later a replacement delivered. Very happy customer excellent service would gladly use this company again.”

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Posted 4 years ago

“Great service. Very happy indeed. Was given a 4 hour delivery slot. The van was here within the first hour and the driver telephoned me 25 minutes before that to tell me that. The guys were very polite, unpacked the fridge freezer for me, checked it over, took away all the wrapping and positioned it where I wanted it. Will definitely use you again. Very happy with the fridge freezer too.”

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Posted 4 years ago

“It arrived promptly. We were kept advised as to when it would be delivered. It arrived well packaged and in good condition.”

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Posted 4 years ago

“Amazing customer service”

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Posted 4 years ago

“Good communication and speedy delivery”

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Posted 4 years ago

“The chap serving us was so helpful and friendly. Made us feel very comfortable and was nice to have a laugh.”

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Posted 4 years ago

“I got my item one day early which was a good start. I bought a mobile aircon unit, tested it, all seem good. Cant wait til actually get to use it.”

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Posted 4 years ago

“5 stars for prompt service and delivery, I also decided to pay the extra cost of having my washing machine taken away, as of yet its still sitting in the middle of my drive awaiting collection How long must I wait before this happens, or will it never happen. Such a let down.”

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Posted 4 years ago

“Good price good communication, delivered at time stated”

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Posted 4 years ago

“Very fast delivery not had time to open packages yet the garden area it is intended to be used in is not prepared yet.”

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Posted 4 years ago

Appliances Direct is rated 4.2 based on 6,491 reviews