Appliances Direct Reviews

Name: Appliances Direct
Address: -, - -, Derbyshire
Rating: 4.20

4.2 Rating 6,618 Reviews

80 %

of reviewers recommend Appliances Direct

4.2

Based on 6,618 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Appliances Direct:

Appliances Direct offers a wide selection of over 6000 kitchen appliances including Range Cookers, Dishwashers, Washing Machines, Ovens and Hobs, all at highly discounted prices at Appliances Direct. We offer UK wide delivery, and an unrivaled level of customer service.Appliances Direct is the new name for Trade Appliances, the latest addition to The Easycom Group, parent company of Laptops Direct, Servers Direct and Direct TVs. As one of the fastest growing online retailers in the UK, Easycom

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Appliances Direct 3 star review on 21st August 2026

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Took money for collection of old machine but failed to collect”

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Posted 5 years ago

“All good and speedy delivery appliance so far so good I think good value”

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Posted 5 years ago

“Very quick and easy process. Have used them a few times now for business purposes. Had help from Paul T, who is a representative and he was very informative and helpful and made my life alot easier.”

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Posted 5 years ago

“I ordered a cooker over the phone and carefully spelled out my email address so I could be sent the invoice and order details. The email address didn't arrive, so I had to call Appliances Direct on their premium rate number - as I was on hold for a lengthy amount of time, I ended up paying almost £20 on my phone bill. Once I had got through to someone, they corrected my email address and received my order details by email and was able to access details via their website. It was easy to alter delivery date and track delivery, and the men who delivered the cooker were friendly and helpful. On receipt of the cooker, I found the door catch to be faulty (it was bent out of shape and I was unable to close the oven door. I fixed this problem myself by simply bending the catch back into shape rather than have to go through the palaver of complaining).”

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Posted 5 years ago

“Product was exactly as advertised and delivery was very quick, despite it being Christmas. No issues, thank you.”

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Posted 5 years ago

“Really good service easy to order on line gave a good delivery date and a good and on delivery was a 3 hour delivery time which was on time too really good experience for my first time”

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Posted 5 years ago

“Ordered cooker Hood it arrived the next day and perfectly in the time slot allocated. Superb service !!”

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Posted 5 years ago

“After 50 days without an oven because of the . . . . by the Insurance Company with your help and advice ( very understanding and sensitive lady) l selected my new oven and arranged delivery. The whole process took only 22hrs. Thank you, thank you so much.”

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Posted 5 years ago

“Easy ordering, great choice of products and fantastic customer service. Arrived exactly when we expected and robustly packaged. We love our new microwave.”

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Posted 5 years ago

“Very good service quick delivery”

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Posted 5 years ago

“Received an email to collect my item from the East Midlands store, turned up and was told sorry love will be waiting over an hour. What?? I got an email that it was ready to collect on the day I arranged? Staff couldn’t care less. Rang when I got home to complain, staff still couldn’t care less. Got a phone call the next day your item is ready call us back and we will get it ready. So it is ready or not??? Tried to call the number given repeatedly but never answered. So turned up again the next day, item still not ready and still had to wait to receive it. Shocking customer service, will not use again”

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Posted 5 years ago

“Good price and straight forward transaction delivered through the Amazon delivery mechanism.”

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Posted 5 years ago

“Ordered the Item just before Christmas, it was delivered as promised between Christmas and New Year, It's not being installed until Mid January so I can't comment on it'd performance, it looks good thought!”

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Posted 5 years ago

“Great service apart from paid £30 for a Monday delivery and it didn’t arrive until Tuesday .I suspect it was a courier service fault as my order was dispatched on the previous Thursday the day the order was placed.”

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Posted 5 years ago

“I was kept informed of delivery time and my freezer was delivered spot on time. Good price and very pleased with performance.”

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Posted 5 years ago

“East ordering, great communication and arrived quickly.”

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Posted 5 years ago

“Delivery was a day late but I was informed. Overall, happy with the driver, happy with the product, happy with Appliances Direct.”

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Posted 5 years ago

“Customer service was excellent and also the delivery was spot on i have nothing but praise for Appliances Direct”

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Posted 5 years ago

“Delivery was excellant, delivered next day even though only two days before xmas, price was good compared to other similar devices, and machine worked well. Only one small complaint is that on/off light is not very bright or visable and difficult to see whether on or off. Would use the service again. Gary.”

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Posted 5 years ago

“Bought a bbq it was delivered exactly on time with very helpful staff and kept up to date with every movement. Would not hesitate to use again.”

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Posted 5 years ago

Appliances Direct is rated 4.2 based on 6,618 reviews