Appliances Direct Reviews

Name: Appliances Direct
Address: -, - -, Derbyshire
Rating: 4.20

4.2 Rating 6,618 Reviews

80 %

of reviewers recommend Appliances Direct

4.2

Based on 6,618 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Appliances Direct:

Appliances Direct offers a wide selection of over 6000 kitchen appliances including Range Cookers, Dishwashers, Washing Machines, Ovens and Hobs, all at highly discounted prices at Appliances Direct. We offer UK wide delivery, and an unrivaled level of customer service.Appliances Direct is the new name for Trade Appliances, the latest addition to The Easycom Group, parent company of Laptops Direct, Servers Direct and Direct TVs. As one of the fastest growing online retailers in the UK, Easycom

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Appliances Direct 3 star review on 21st August 2026

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered Sunday afternoon, delivered before 9am Monday morning excellent service , thanks”

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Posted 5 years ago

“Super fast next day delivery.”

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Posted 5 years ago

“Dehumidifier arrived next day as ordered. Great service. So far so good.”

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Posted 5 years ago

“Delivery was very quick. Within 24 hours and at Christmas time too”

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Posted 5 years ago

“needed an oven 2 days before christmas and these guys helped me out no end. Delivery was fast and got a phonecall 10 minutes before delivery which was helpful. had a nightmare fitting oven bit that was due to socket needing moving so it would fit. happy wit oven and would deffo recommend for the price. it saved my christmas”

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Posted 5 years ago

“Amazing service, quick delivery, great price...you saved our Christmas! Fridge broke 23rd Dec, found mini fridge 4pm as main fridge not being replaced until 29th, it arrived 9am the next morning! So happy! You honestly saved our Christmas, Thank you!!”

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Posted 5 years ago

“Purchased a cooker hood but website didn't advise it didn't come with a carbon filter. Instruction manual said they are available as an add on extra so after I attached the appliance to the wall, I went on the website and they were out of stock for 4-5 months. Surely this should be advised before a customer purchases the product? Contacted Appliances Direct and they weren't interested, closed case, and basically told me tough cookie. So beware anyone else. Don't buy a cooker hood without contacting the store first to see if they have the filters in stock if you need recirculating cooker hood, otherwise you will be left in a similar situation.”

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Posted 5 years ago

“Best unit for dehumidifier. Very quiet. Great light system and easy to use.”

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Posted 5 years ago

“customer service superb. Appliance delivered on time, no damage at all and at an excellent price. Wouldn’t hesitate to recommend”

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Posted 5 years ago

“Customer service, price of goods were both excellent. Delivery was expensive but under the circumstances of needing delivery Christmas Eve and only having ordered the day before I was prepared to pay.”

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Posted 5 years ago

“Paid for next day, had email to say between 12.55 and 1.30 arrived on time”

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Posted 5 years ago

“Fantastic service provided. Item was for my elderly parents and the service was second to none. Everybody was very helpful and my parents were over the moon with the professionalism of all individuals...thank you...A1 in my eyes”

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Posted 5 years ago

“Ordered my product in November didn’t arrive until 23rd December, very slow service.”

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Posted 5 years ago

“Excellent as always.Next day delivery on Christmas'Eve! And cheapest price!”

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Posted 5 years ago

“Had a delay,but arrived the next day,AND without asking was refunded the next day payment. Absolutely Class Act. Will be using them again AND recommending them to friends. NB *STOP *USING *AMAZON Go with Appliances Direct !”

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Posted 5 years ago

“I have waited for weeks and weeks for my fridge to arrive. It was meant to be delivered yesterday .However when the delivery team called me to let me know they will be there in 30 mins,they stated they can only leave the fridge at my building entrance and cant bring it up to my flat for health and safety reasons. How on earth am I supposed to bring a fridge up to my flat myself? Why did I pay the delivery to my doorstep for extra large item? Surely all flats in the world get fridges delivered to their doorstep. I have been trying to call appliances direct since yesterday but there is no reply. I am very disappointed.”

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Posted 5 years ago

“Great service”

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Posted 5 years ago

“Excellent service driver informed me of delivery time the dryer was unpacked and placed were I wanted it and took away the wrapping, two very polite efficient delivery men, I was very pleased with the service I got.”

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Posted 5 years ago

“Excellent as always.Next day delivery on Christmas'Eve! And cheapest price!”

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Posted 5 years ago

“Ordered a gas hob a few days before Christmas and it arrived when it was expected. Brilliant service”

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Posted 5 years ago

Appliances Direct is rated 4.2 based on 6,618 reviews