Appliances Direct Reviews

Name: Appliances Direct
Address: -, - -, Derbyshire
Rating: 4.20

4.2 Rating 6,618 Reviews

80 %

of reviewers recommend Appliances Direct

4.2

Based on 6,618 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Appliances Direct:

Appliances Direct offers a wide selection of over 6000 kitchen appliances including Range Cookers, Dishwashers, Washing Machines, Ovens and Hobs, all at highly discounted prices at Appliances Direct. We offer UK wide delivery, and an unrivaled level of customer service.Appliances Direct is the new name for Trade Appliances, the latest addition to The Easycom Group, parent company of Laptops Direct, Servers Direct and Direct TVs. As one of the fastest growing online retailers in the UK, Easycom

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Appliances Direct 3 star review on 21st August 2026

Anonymous

Anonymous // 01/01/2019

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“Good service”

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Posted 5 years ago

“Great prices on white goods all good manufacturers. Promoting delivery.”

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Posted 5 years ago

“Found the product I wanted at the right price! Simple to order, kept updated, 5*”

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Posted 5 years ago

“Good all the way from ordering to delivery”

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Posted 5 years ago

“Excellent service from ordering online to receiving my Cooker Hood, will use again”

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Posted 5 years ago

“Ordered dishwasher on Saturday, paid for delivery and collection of old one three days later. Delivery men advised that a separate team do collections due to COVID. Phoned to find out when this was to be only to be told they don’t do collection service anymore, offered refund and suggested I phone the council. I would not have bought from them had I known that they wouldn’t be collecting. I strongly suspect they knew this. I asked to speak to a manager and was then told they would collect. This has yet to happen and I’ve received no confirmation of this to date. I’m not confident.”

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Posted 5 years ago

“Great customer service and delivery.”

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Posted 5 years ago

“easy website did click and collect no problems at all”

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Posted 5 years ago

“Super quick delivery”

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Posted 5 years ago

“Excellent Tel manner”

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Posted 5 years ago

“Great service. Delivered during allocated time slot. Driver called 20 minutes before. Helpful and professional delivery men. Thank you.”

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Posted 5 years ago

“Delivery was very quick which was good. The bad bit was that the person who delivered it didn't ring our doorbell (although we were in). They left it in front of our garage whilst it was raining. Fortunately we noticed it before the cardboard box it was in got completely drenched”

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Posted 5 years ago

“Arrived quickly after Xmas on day and time as notified”

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Posted 5 years ago

“Good product. Rapid delivery.”

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Posted 5 years ago

“Delivered on time”

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Posted 5 years ago

“Delivered on time”

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Posted 5 years ago

“Great service until it came to the carrier DPD who were absolutely hopeless. They are a real problem in this area (maybe just the local driver?). Wish all companies would give an option on carrier. Would never buy anything I knew would be delivered (or not) by DPD”

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Posted 5 years ago

“Great website, easy to use. Simple checkout. Arrived pretty fast, I set the dehumidifier to work straight away again simple to use and is so much better than I thought. You can leave it on ad it automatically turns off and on when needed. I love it.”

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Posted 5 years ago

“Came very quickly and was impressed by the delivery service. Happy to be able to get a five year warranty too, which is the reason I chose Appliances Direct over other forms which did not offer such a long warranty.”

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Posted 5 years ago

“information concerning delivery was virtually immediate and continued until actual delivery several days later: perfect!”

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Posted 5 years ago

Appliances Direct is rated 4.2 based on 6,618 reviews