Appliances Direct Reviews

Name: Appliances Direct
Address: -, - -, Derbyshire
Rating: 4.20

4.2 Rating 6,164 Reviews

80 %

of reviewers recommend Appliances Direct

4.2

Based on 6,164 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Appliances Direct:

Appliances Direct offers a wide selection of over 6000 kitchen appliances including Range Cookers, Dishwashers, Washing Machines, Ovens and Hobs, all at highly discounted prices at Appliances Direct. We offer UK wide delivery, and an unrivaled level of customer service.Appliances Direct is the new name for Trade Appliances, the latest addition to The Easycom Group, parent company of Laptops Direct, Servers Direct and Direct TVs. As one of the fastest growing online retailers in the UK, Easycom’s brand sites are well known as specialists in their chosen fields.

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Appliances Direct 1 star review on 25th June 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The customer service was amazing... easy to order, fast processing of order... information provided regarding delivery; second to none!! Given date for delivery with time and they kept to their word.”

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Posted 5 years ago

“Happy with the service, needed a washing machine. Delivered in two days from ordering. They kept me up to date with the order & rang me 20 mins before arrival which is always useful. Price was as good as anywhere else.”

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Posted 5 years ago

“Ordered two ovens. Were able to delivery within two days standard delivery. Kept us up to date on delivery time through the day. Polite and efficient delivery people. Ovens working perfectly. Very pleased.”

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Posted 5 years ago

“Fast, efficient and good . would recommend.”

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Posted 5 years ago

“Product (an Ariston dehumidifier 16L) arrived the next working day and is working well, already extracted 12 litres of water from the air and got relative humidity down to 45% from 69%. Very pleased, and the price was very competitive (about £30 cheaper than a local company).”

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Posted 5 years ago

“Very easy to order and arrived at a day and time convenient for me 👍”

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Posted 5 years ago

“Great prompt service fair pricing and speedy delivery”

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Posted 5 years ago

“Great price and quality gas hob, exactly what I wanted, delivered in a couple of days,”

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Posted 5 years ago

“Great price and even though chose standard delivery, item was delivered the next morning. Excellent service”

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Posted 5 years ago

“They are excellent, from ordering to speedy delivery.”

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Posted 5 years ago

“Next day delivery, slightly cheaper than a competitor, friendly delivery men. Perfect for me will definitely be buying again from them.”

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Posted 5 years ago

“Great purchase, communications, price and delivery.”

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Posted 5 years ago

“Easy to use website, great communication, fast delivery, good notifications. All good”

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Posted 5 years ago

“First class price quality and delivery”

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Posted 5 years ago

“First class price quality and delivery”

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Posted 5 years ago

“Great price, great product, excellent delivery time and very efficient couriers.”

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Posted 5 years ago

“I'm very happy with this company, they were very helpful and delivered exactly on time... lovely guy who delivered, polite, unwrapped and placed my washing machine where I wanted it.”

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Posted 5 years ago

“My phone was delivered much quicker than expected and within the one hour slot that had been allocated. I was having a slight issue with my phone not connecting to my home wifi and on contacting Appliances Direct, as I thought the phone may be faulty, they were quick to reply to my email to try and help. Turns out there was nothing wrong with the phone, the problem was with my router and my ISP got this sorted.”

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Posted 5 years ago

“Pleased with my washer good price delivery very quick and pleasant delivery people would recommend and will certainly use again”

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Posted 5 years ago

“Good price, easy ordering, prompt and accurate order confirmation and delivery updates and the goods arrived on time in good condition and worked as intended.”

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Posted 5 years ago

Appliances Direct is rated 4.2 based on 6,164 reviews