Appliances Direct Reviews

Name: Appliances Direct
Address: -, - -, Derbyshire
Rating: 4.20

4.2 Rating 6,630 Reviews

80 %

of reviewers recommend Appliances Direct

4.2

Based on 6,630 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Appliances Direct:

Appliances Direct offers a wide selection of over 6000 kitchen appliances including Range Cookers, Dishwashers, Washing Machines, Ovens and Hobs, all at highly discounted prices at Appliances Direct. We offer UK wide delivery, and an unrivaled level of customer service.Appliances Direct is the new name for Trade Appliances, the latest addition to The Easycom Group, parent company of Laptops Direct, Servers Direct and Direct TVs. As one of the fastest growing online retailers in the UK, Easycom

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Appliances Direct 3 star review on 21st August 2026

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Arrived with non functional remote - new one arrived next day, 2 wheels fell apart, new ones sent out but were totaly diffrent size, bought some decent wheels online - unit itself is brilliant. cools a large room fom 29 to 22 in half hour or so.”

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Posted 8 years ago

“Purchased a Sharp microwave for a good price. Easy order process and pick up. Happy with my purchase.”

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Posted 8 years ago

“I've ordered a couple of things from Appliances Direct now, and am well pleased with them.”

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Posted 8 years ago

“We shopped around for a new washing machine after ours finally gave up! Appliances Direct offered the best price and speediest delivery. The service was great - we were called immediately after we placed the order to confirm the details, and the two-man delivery team arrived when they said they would and were very helpful. We would definitely use Appliances Direct again.”

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Posted 8 years ago

“Great product great price. Arrived on time 10 out of 10 would recommend using Appliance direct.”

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Posted 8 years ago

“5 days later than the advised expected date.”

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Posted 8 years ago

“Good customer service”

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Posted 8 years ago

“AP failed to point out that the length of pipework is matched to each inverter unit because each unit is pre-charged with enough to fill the supplied pipes. Therefore if you under estimate the length of pipe required you cannot simply use longer pipe but you must then pay to have the unit charged with additional refrigerant. Simple information would have avoided a complete nightmare for me. Their custmoer service failed to respond to my request for help. They ignored me. Would not use again or recommend.”

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Posted 8 years ago

“Fantastic service and no problems what so ever”

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Posted 8 years ago

“From the time my order was placed it was kept in informed as to the whereabouts of my freezer and expected time of delivery very satisfied”

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Posted 8 years ago

“First machine delivered damagec but was collected and replaced within days.”

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Posted 8 years ago

“Terrible customer service. Do abide by Consumer Rights Act 2015 when goods are faulty. Slippery than a slug when trying to get them to replace my cooker.”

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Posted 8 years ago

“Quick and easy to order,Easy local collection , Great dyson fan easy to use and good price”

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Posted 8 years ago

“Appliance supplied at a competitive price and delivered in acccordance with advice.”

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Posted 8 years ago

“Very good service”

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Posted 8 years ago

“Very good service, no problems.”

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Posted 8 years ago

“I've used Appliances Direct a number of times now. Never had an issue. They always provide a fast efficient service.”

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Posted 8 years ago

“We bought an Indesit washer/dryer and a Neff built in microwave from AD. Really good price and delivery was quick. Great service. Thanks”

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Posted 8 years ago

“Very competitive pricing and excellent processing of my order which was delivered within days made me very satisfied with Appliences Direct. The Ring doorbell is an amazing device not only adding to the security of my home but allowing me to speak to visitors at my door even if away from home at the time. The quality of the product is very high the designers have really thought through the packaging installation and linking. I am very pleased with the whole experience.”

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Posted 8 years ago

“Excellent and prompt service”

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Posted 8 years ago

Appliances Direct is rated 4.2 based on 6,630 reviews