Appliances Direct Reviews

Name: Appliances Direct
Address: -, - -, Derbyshire
Rating: 4.20

4.2 Rating 6,630 Reviews

80 %

of reviewers recommend Appliances Direct

4.2

Based on 6,630 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Appliances Direct:

Appliances Direct offers a wide selection of over 6000 kitchen appliances including Range Cookers, Dishwashers, Washing Machines, Ovens and Hobs, all at highly discounted prices at Appliances Direct. We offer UK wide delivery, and an unrivaled level of customer service.Appliances Direct is the new name for Trade Appliances, the latest addition to The Easycom Group, parent company of Laptops Direct, Servers Direct and Direct TVs. As one of the fastest growing online retailers in the UK, Easycom

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Appliances Direct 3 star review on 21st August 2026

Anonymous

Anonymous // 01/01/2019

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“Second time we have used Appliances Direct and yet again a very good experience. The delivery guys informed us they were coming and were polite and hard working. They carried our very heavy fridge freezer up to our first floor flat placed in situ and removed all packaging. Above and beyond expectations! Many thanks!”

Helpful Report

Posted 8 years ago

“Quick and efficient delivery. Decent wine cooler and keeps the drinks chilled better than the Bosch it replaced. Time will tell with the over-all quality. Blue lighting which can be switched off is quite cool.”

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Posted 8 years ago

“I paid for next day service on a Friday and did not receive my purchase until the next Monday. No refund, no acknowlegement, nothing. Very poor and it's almost like stealing my money.”

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Posted 8 years ago

“Goods ordered at an excellent price, received in good time, not yet fitted as kitchen will not be fitted for a while , but parcel looks in good order”

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Posted 8 years ago

“Very helpful assistant when choosing items. Excellent service from two cheerful delivery chaps.”

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Posted 8 years ago

“Fast, friendly and efficient, thanks”

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Posted 8 years ago

“First class service. They seem to sell only good quality products and ordering, delivery and any issues are sorted out straight away. Impressive approach to selling!”

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Posted 8 years ago

“They could supply what I wanted at an excellent price, I was kept up to date with delivery information. Appliance arrived on time, the delivery crew unpacked and took away the packaging and my old appliance for recycling. Really happy with my new freezer. What's not to like?”

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Posted 8 years ago

“My First experience with this company!! From Ordering to delivery excellent service, Yasmin Hunt dealt with my order.And is an asset to your customer service.”

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Posted 8 years ago

“Excellent service from point of ordering right through to delivery. The customer service lady was very knowledgeable and helpful and took my order there and then. The washing machine was delivered 3 days later by 2 very efficient and delightful men. Have used company previously on 4 occasions and wouldn't hesitate to use them again and recommend them to others.”

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Posted 8 years ago

“After trying company after company, Appliances Direct were the first company to have the fridge freezer that I was looking for. Customer service was excellent, delivery next working day, delivery on time and delivery staff very helpful. I would recommend this company to anyone.”

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Posted 8 years ago

“Packaging damaged told appliance fell over in the lorry appliance looked ok”

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Posted 8 years ago

“The air con unit I bought was great but the best thing was the delivery. I was kept up to date constantly and had a two hour time slot. I wish all companies did this”

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Posted 8 years ago

“Delivered within 3days of ordering and brought it up to our 9th floor office. Great!”

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Posted 8 years ago

“I ordered a freezer, they could not deliver next day and when it did arrive the thermostat switch stuck so I could not move it. Had to call someone out to fix it. I did write to Appliances Direct to tell them about my disappointment but they did not offer any compensation.”

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Posted 8 years ago

“Quick delivery. Arrived when promised and helpful driver. Good value.”

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Posted 8 years ago

“Their prices and selection were the the best I found when looking for a fridge freezer on-line, the delivery was speedy and I was kept well-informed of delivery time. I called customer services as I needed a quicker delivery date than I had originally requested, and the associate was very helpful and accomodating. Will definitely buy from this company again!”

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Posted 8 years ago

“I spoke to a customer service person prior to my purchase to get information in general. Spoke to her several times thereafter by email and always got a prompt reply. Very knowledgable and professional . I received email reminders of my upcoming delivery. The appliance was as expected on delivery.”

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Posted 8 years ago

“Had the appliance in stock and delivered next day. Fully informed of the time slot. Competitive price. Very satisfied.”

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Posted 8 years ago

“Perfect! Next day as promised. Product exactly as described”

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Posted 8 years ago

Appliances Direct is rated 4.2 based on 6,630 reviews