Appliances Direct Reviews

Name: Appliances Direct
Address: -, - -, Derbyshire
Rating: 4.20

4.2 Rating 6,630 Reviews

80 %

of reviewers recommend Appliances Direct

4.2

Based on 6,630 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Appliances Direct:

Appliances Direct offers a wide selection of over 6000 kitchen appliances including Range Cookers, Dishwashers, Washing Machines, Ovens and Hobs, all at highly discounted prices at Appliances Direct. We offer UK wide delivery, and an unrivaled level of customer service.Appliances Direct is the new name for Trade Appliances, the latest addition to The Easycom Group, parent company of Laptops Direct, Servers Direct and Direct TVs. As one of the fastest growing online retailers in the UK, Easycom

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Appliances Direct 3 star review on 21st August 2026

Anonymous

Anonymous // 01/01/2019

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“Good price and fast delivery. I would recommend appliances direct.”

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Posted 8 years ago

“Great service Great people”

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Posted 8 years ago

“Got exactly what was ordered, great tracking and delivery service and appliance spot on.”

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Posted 8 years ago

“Easy online ordering, quick delivery , very happy with my purchase. the delivery team were excellent”

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Posted 8 years ago

“Very happy with the service. The problem when taking out my old integrated fridge freezer was unforeseeable, and so they could not fit in the new one. It was not their fault. Otherwise, an excellent service. Thank you!”

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Posted 8 years ago

“Great price on our kitchen extractor. Product quickly dispatched and delivered on designated date and time. Extractor fitted and working perfect. Fully recommend to friends and family.”

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Posted 8 years ago

“Prompt response to order, no problems. Thanks”

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Posted 8 years ago

“Paid for Saturday delivery - Advised Saturday morning no vehicles and delivery would be following Thursday!!!! Involved several hours on the phone to no avail Then a 40 mile trip to outlet plus 4 hours their trying to sort the problem. The Manager there was helpful however and I managed to get one item in the back of the car and finally the washer was rearranged and turned up on Monday a.m CustomervService is rubbish and inflexible when a real problem exists”

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Posted 8 years ago

“I'm a property developer therefore I need the full white goods set 4-5 times a year. Decided to give them a go and bought 4 products. The Philips TV wasn't working and when I returned it I was told I had damaged it in the packaging and wasn't eligible for a refund. Very substandard excuse to forfeit responsibility. In any case i bought another TV from another supplier. I believe with "cowboy" behaviour will be difficult to attract a sticky customer base so take this as constructive feedback to improve your customer service more in line with say amazon. Never ever even thinking to shop from you guys again!”

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Posted 8 years ago

“I am pleased with the appliance, thou I was upset that the delivery company could not deliver on the agreed date, as I had to cancel an appointment to be here. It did come a week later and I did appreciate getting the delivery fee returned. I had expected it to be fitted and the old one taken away as I really thought I had signed up for that. But I guess I didn't pay for it. otherwise, I am pleased with the service I received via the phone from you. thank you. Juliette Nelson”

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Posted 8 years ago

“When my fridge broke down in the middle of a heatwave and unable to find a replacement locally a mild panic overtook me at the thought of searching online, Within minutes I had found Appliances direct, they had exactly the fridge I wanted at a very good price and could deliver when ever I wanted. Two very pleasant young men turned up with my new fridge unpacked it and took my old one away. I felt saved! Great service all round.”

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Posted 8 years ago

“Very pleased with product, website was easy to use, very information and the price was very competitive. Delivery choice excellent and actual delivery brilliant, would highly recommend and I will be using them again to get a fridge/freezer.”

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Posted 8 years ago

“good very happy”

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Posted 8 years ago

“Very good service . The appliance I ordered was sent out and delivered very quickly.. I have no problems with this company”

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Posted 8 years ago

“Awful company. Terrible communications. Lying about having stock and lying about my order being on its way. I wont trust you again. Sorry, but you have completely failed on all aspects of customer service.”

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Posted 8 years ago

“Love love love my air con unit needs a pro to fit but well worth it in this heat wave it’s so good it cools all of my house. Highly recommend”

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Posted 8 years ago

“Excellent service from ordering through to delivery. Friendly, helpful staff.”

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Posted 8 years ago

“Excellent service from Appliance Direct. Kept well informed of order progress and delivery.”

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Posted 8 years ago

“They gave us wrong delivery day and delayed 2 weeks. We had bought a service to get the fridge into our second floor apartment and get the old fridge for recycling. The courier's refused to bring the fridge freezer upstairs and never got back.our old appliance. As a result we had to pay extra to recycle through our municipality. We had to call them twice and threaten with legal action to get a refund for a service they never provided. Ignorant, appalling company.”

Appliances Direct 1 star review on 23rd July 2018

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Posted 8 years ago

“Quick and easy to order, product as described, reasonable price. Delivery as planned , nice delivery men, unpacked my freezer and took old one away No problems”

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Posted 8 years ago

Appliances Direct is rated 4.2 based on 6,630 reviews