Appliances Direct Reviews

Name: Appliances Direct
Address: -, - -, Derbyshire
Rating: 4.20

4.2 Rating 6,616 Reviews

80 %

of reviewers recommend Appliances Direct

4.2

Based on 6,616 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Appliances Direct:

Appliances Direct offers a wide selection of over 6000 kitchen appliances including Range Cookers, Dishwashers, Washing Machines, Ovens and Hobs, all at highly discounted prices at Appliances Direct. We offer UK wide delivery, and an unrivaled level of customer service.Appliances Direct is the new name for Trade Appliances, the latest addition to The Easycom Group, parent company of Laptops Direct, Servers Direct and Direct TVs. As one of the fastest growing online retailers in the UK, Easycom

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Appliances Direct 3 star review on 21st August 2026

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Extremely happy from start to finish. Delivery very polite. After sales excellent. Thankyou”

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Posted 5 years ago

“Product is excellent and as described Delivery prompt”

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Posted 5 years ago

“Quick delivery and well packed easy to use”

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Posted 5 years ago

“Ordered a TV on 18th Feb 2021. First one was damaged. Second one was faulty. Appalling communication. Had to ring to get any answers. Total so far is 142 minutes on the phone and still haven't got a TV one month later. Was promised it today March 16th but no show again. This is the third day off work I have taken to wait in with no pay and still haven't got my TV. I've bought loads of goods from them in the past. Seems if anything goes wrong they are terrible. Basically they are just box shifters. don't expect any customer service. If this is on the public domain, DO NOT USE THIS COMPANY!”

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Posted 5 years ago

“I purchased a electriQ Silent16 air conditioner along with a 5 year extended on 3rd January 2021. I am happy with the air con but having serious issues with the warranty. I should have received a policy schedule giving me my warranty number and have it in writing the legally binding agreement between me the purchaser and the vendor in the event I have to make a claim. This policy schedule I have not received now for nearly 3 months despite emailing and complaining to customer services numerous times. Every time I get a generic response saying they are looking into my issue. Appliance Direct customer service are terrible and full of BS. They are thiefs who have stolen £50 without providing the service I have paid for”

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Posted 5 years ago

“very good.”

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Posted 5 years ago

“Good range of products, ordering was easy and Really quick delivery. Delivery driver was great, he phoned to advise when he would be with me. Great service.”

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Posted 5 years ago

“Excellent service n3xt day delivery. Will defo use again.”

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Posted 5 years ago

“Delivery earlier than expected, product excellent. No problems .”

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Posted 5 years ago

“Excellent service. Prompt delivery from a very courteous and friendly courier. Whole process form ordering to arrival stress free and simple. Ideal for us country dwellers living in the middle of nowhere!”

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Posted 5 years ago

“Everything went well except that both items we received were not new out of the box, an extractor fan and charcoal filters. Both had clearly been used before. The packaging was not even intact. We got them working OK so didn't need to go back but, based on this experience, wouldn't buy anything there again.”

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Posted 5 years ago

“still not received parcel”

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Posted 5 years ago

“Bought a Doro mobile phone for my 87year old Mum. Price good. Ordered on Saturday and phone arrived on the Monday. Excellent delivery service!!! Would use Company again.”

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Posted 5 years ago

“Fast excellent service and delivery. Working as expected so far wife is impressed”

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Posted 5 years ago

“Delivery on time which was great , disappointing that you didn’t take my old machine away as I had paid for this service , and you just refunded me the money with no explanation .”

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Posted 5 years ago

“Service, price, delivery, all excellent. Highly recommend. Will definately use again.”

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Posted 5 years ago

“They had the items I wanted and delivered them the next day !”

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Posted 5 years ago

“Great customer service particularly frequent updates tr delivery . Only gripe would be the delivery charge.”

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Posted 5 years ago

“Good price, slight delay from the original advertised delivery date although was notified very quickly and then the product arrived on the specified date. Curtesy call before delivery was a nice touch to confirm delivery arrangements.”

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Posted 5 years ago

“On time and professional”

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Posted 5 years ago

Appliances Direct is rated 4.2 based on 6,616 reviews