Appliances Direct Reviews

Name: Appliances Direct
Address: -, - -, Derbyshire
Rating: 4.20

4.2 Rating 6,616 Reviews

80 %

of reviewers recommend Appliances Direct

4.2

Based on 6,616 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Appliances Direct:

Appliances Direct offers a wide selection of over 6000 kitchen appliances including Range Cookers, Dishwashers, Washing Machines, Ovens and Hobs, all at highly discounted prices at Appliances Direct. We offer UK wide delivery, and an unrivaled level of customer service.Appliances Direct is the new name for Trade Appliances, the latest addition to The Easycom Group, parent company of Laptops Direct, Servers Direct and Direct TVs. As one of the fastest growing online retailers in the UK, Easycom

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Appliances Direct 3 star review on 21st August 2026

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Going to the store and working with the salesman was great. It was after my brand new washer and dryer were delivered and installed that everything went down hill. I went to use my dryer a few days later only to discover it did not work. It would not heat up. Called them and was told a service call would have to be done then they changed it to I had to call whirlpool directly. Called whirlpool and was told I needed to preform dryer vent check, which they would mail to me in about a week. Called appliance direct to complain that I should not have to wait another week and was told to bad. I think that is the definition of crappy service. Brand new and improperly installed and now it will possibly be two weeks before I can use my dryer. Not acceptable! They should have made some exceptions and moved things around to come out and fix or replace ASAP! This will be the last time I buy from them and I will discourage everyone I know not to use them. Beware they do not allow you to return your appliances regardless if it has been 5 days, 2 weeks or a month. Really bad service!!! Do not buy from them!!!”

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Posted 5 years ago

“Stop buying from this junk company! They send me broken item and next day after collection I asked for return and they avoided return and send me phone number for manufacturer ask for repair!!! Can you believe it!? Buying from this junk company is a lottery. Do not risk it, not worth it. Do not waste your time and money. Please be very carefully!”

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Posted 5 years ago

“Quick delivery at a great price.”

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Posted 5 years ago

“Easy to order. Kept informed. Prompt delivery. Excellent price, service and would highly recommend this Company”

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Posted 5 years ago

“Good price, 2 year warranty, delivered on given date”

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Posted 5 years ago

“Very helpful from start to finish, no hesitation recommending Appliance Direct. We initially started looking at Curries website but couldn't speak to a human, with Appliance Direct they pick up the phone and help you with your decision making, these are big items and we wanted to get it right first time. Thank you...”

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Posted 5 years ago

“Please with purchase, nice price and fast free delivery.”

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Posted 5 years ago

“Very good service delivered on time and a better price than another website would definitely recommend this company”

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Posted 5 years ago

“Excellent company. Easy ordering, super fast delivery. Ordered Sunday, delivered Tues. Brilliant. Would highly recommend.”

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Posted 5 years ago

“Excellent company. Easy ordering, super fast delivery. Ordered Sunday, delivered Tues. Brilliant. Would highly recommend.”

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Posted 5 years ago

“Prompt, efficient service”

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Posted 5 years ago

“Quick delivery and not a mark on it.”

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Posted 5 years ago

“Bought a blender, which was at least 40% cheaper then any other outlet, including EBay. The item literally arrived in 24 hours, I ordered it on Sunday and was at my house on Monday morning!”

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Posted 5 years ago

“Don't have to wash up any more!!! Was delivered on time and to specification Thank you”

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Posted 5 years ago

“Quick delivery and delivery guys were friendly”

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Posted 5 years ago

“Astonished by the rapidity of delivery. Ordered a microwave one evening ,notified of delivery ,and 24 hrs later the goods arrived. Paid for standard postage with 5 days expected delivery.”

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Posted 5 years ago

“Astonished by the rapidity of delivery. Ordered a microwave one evening ,notified of delivery ,and 24 hrs later the goods arrived. Paid for standard postage with 5 days expected delivery.”

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Posted 5 years ago

“Good price and excellent fast delivery for my order (small item), highly recommended”

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Posted 5 years ago

“Delivery was really good; on time and friendly. After 1 day, the product (coffee machine) broke down which can happen I understand; disappointing, but not Appliance Direct's fault. However, what was really disappointing was that the customer helpline refused to either process a replacement or give a refund in full claiming that, as soon as the product leaves them, it comes under the manufacturer's warranty. This is untrue as is clear under the Consumer Act 2015 as I repeatedly pointed out to them. Oddly, they emailed the manufacturer to fix the machine - they gave them short shrift and said it's their responsibility; quite rightly. I have now had an email from Appliances Direct confirming my entitlement to a refund. They are picking the machine up in a few days time so let's see how long that refund takes to get to me. I'll be back to report on it.”

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Posted 5 years ago

“Frankly, appalling. Placed order early January. Told them that I was without either fridge or washing machine due to both breaking down. Agreed delivery of 1st February. They told me that I could have the fridge the next day but I would have to wait for the washer. I was okay to wait. Then got a call 23rd January, sorry, the fridge is unavailable! And we can't get the washing machine in time! Agreed upgrade to fridge, new delivery date 6th March. Not happy. But agreed. 6th March. Ring them for ETA. Not coming. Fridge unavailable and discontinued. Washer unavailable and discontinued. Why haven't they even bothered contacting me? I would have waited in all day for nothing. No call, no email. Nothing available to suit. Can't get anything. Only a refund. I've paid two months of credit card interest on a grand, about £40, for literally nothing. I'm waiting on a call back from a manager, but I doubt I will be compensated in any way for this horrendous customer service. Absolutely shoddy. Terrible service. Do not use!”

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Posted 5 years ago

Appliances Direct is rated 4.2 based on 6,616 reviews