Appliances Direct Reviews

Name: Appliances Direct
Address: -, - -, Derbyshire
Rating: 4.20

4.2 Rating 6,531 Reviews

80 %

of reviewers recommend Appliances Direct

4.2

Based on 6,531 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Appliances Direct:

Appliances Direct offers a wide selection of over 6000 kitchen appliances including Range Cookers, Dishwashers, Washing Machines, Ovens and Hobs, all at highly discounted prices at Appliances Direct. We offer UK wide delivery, and an unrivaled level of customer service.Appliances Direct is the new name for Trade Appliances, the latest addition to The Easycom Group, parent company of Laptops Direct, Servers Direct and Direct TVs. As one of the fastest growing online retailers in the UK, Easycom

Visit Website

Write Your review

Tell us how Appliances Direct made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Appliances Direct 1 star review on 25th June 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Yet another company who's customer service means nothing, when i talked to customer services to try to change my delivery slot, was told that it was not possible, no apology, then when i tried to ask more questions i was hung up on. The delivery men were rude and surly and very upset that they had to make the delivery in the first place. I will be voicing my opinions on social media to let my family and friends, and anyone else who will listen, not to use Appliances Direct and spend their hard earned money elsewhere.”

Helpful Report

Posted 5 years ago

“I recently purchased zanussi oven and built in microwave from this company. Worst mistake I ever made !! Oven delivered as stated, microwave which cost £425 missing. Customer services blaming Arrow XL courier service who have never received this. I have been trying to resolve this for 7 days and as of today still no further forward. The attitude and rudeness of one of the agents I spoke to was appalling, anyone would think I was in the wrong for trying to resolve this. I am now being told that this will need investigated further with the courier service before anything can be done. I have spoken with the courier service who were most helpful in trying to assist me but could only tell me the same as they told appliances direct, they can’t investigate what they never had !!!. I have tried to speak with a manager directly but best I can get is a shift supervisor. Now they want to send email links for me to send drivers licence details etc ...... what this has to do with myself not receiving microwave is beyond me. All I wanted was what I paid for and obviously as item not in stock anymore at least a replacement and all I’m getting is fobbed off with excuse after excuse as to why they need more time. Disgusted !!! I am now having to go and buy this item elsewhere at the cost of another £425 and wait till they decide they want to refund me. DO NOT TRUST THIS COMPANY !!!!!!! Edit Delete Share”

Helpful Report

Posted 5 years ago

“good description of the cooker hood which was important because I needed a rear round exit to avoid modifying existing vent geometry. Although product was more expensive than similar hoods, it was the only one I could find with a rear exit, proving more expedient in the long run. 100 and 120 adaptors supplied as standard to suit top or rear outlet. Only took about an hour to remove old hood and fit new with only a screw driver required. Delivery was within 3 days of order . On the whole I've been extremely satisfied. Looks good and is very efficient at keeping the kitchen well ventilated and condensation free.”

Helpful Report

Posted 5 years ago

“Ordered an Electriq Air purifier, expecting 3 working days with standard delivery. Arrived the next day, with advance notifications from delivery driver and multiple options if I wasn't in. Excellent service.”

Helpful Report

Posted 5 years ago

“Easy to order and arrived well packed, in record time. Excellent service”

Helpful Report

Posted 5 years ago

“Very good service .”

Helpful Report

Posted 5 years ago

“Easy ordering fast delivery decent product..we are fully satisfied”

Helpful Report

Posted 5 years ago

“Apart from being one of the few companies who could supply and deliver the tumble drier of my choice I was very impressed with the ease of purchase, the courtesy call after the sale and the prompt delivery. Overall a company I would choose to use again.”

Helpful Report

Posted 5 years ago

“Excellent service, very polite and helpful driver, can't fault anything.”

Helpful Report

Posted 5 years ago

“Sent me a hood with a rear vent, which turns out to have unwanted features NOT mentioned in the listing (rear vent is rectangular, not round! and also has an opening for a top vent) I contacted them to say the item description did NOT mention the rear vent was rectangular therefore I wanted an adaptor and also I needed to cap off the top vent, they advised they do not sell parts to resolve these unwanted features,so I would have to pay my own delivery costs to send it back to them. The item description on their website was incorrect or else i would not have bought this product.”

Helpful Report

Posted 5 years ago

“WHY have a facility on your website to collect old goods as well. (WHEN YOU HAVE NO INTENTION OF DOING SO). Why send COPIOUS emails at various intervals stating what is required for the collection of old appliances. (WHEN YOU HAD NO INTENTION OF DOING SO) Why do I get a text message stating the condition that the old appliance must be in and when it would be collected. (WHEN YOU HAD NO INTENTION OF DOING SO) Why fob me off without the courtesy of a reply to my last email. Yes you delivered a day early, this cost me getting an electrician in twice!!! the first time not being necessary because you HAD NO INTENTION OF COLLECTING THE OLD APPLIANCE in the first place, BUT OMITTED TO TELL ME SO!!!!”

Helpful Report

Posted 5 years ago

“Delivered on time and undamaged thanks to DPD”

Helpful Report

Posted 5 years ago

“Excellent service, good price and speedy delivery. Delivery guys were brilliant, polite and helpful. Definitely use again.”

Helpful Report

Posted 5 years ago

“Good service quick and efficient”

Helpful Report

Posted 5 years ago

“Although there were delays with the delivery date due to Brexit issues, Appliances Direct kept me up to date with regular messages. When the order was finally delivered it was on time. Customer service staff were also quick to respond to my email. I've bought from AD before and will continue to do so. When the items arrived they were of good quality and were well packaged. The price was competitive.”

Helpful Report

Posted 5 years ago

“Fast and efficient service at very competitive prices. Products purchased are first class and high quality. I have already recommended Appliances Direct to friends and will certainly use them again. Super”

Helpful Report

Posted 5 years ago

“Best price on the net for the mobile phone I wanted, and good communication about delivery times. Overall an excellent service.”

Helpful Report

Posted 5 years ago

“Did exactly what they said they would. Spot on. Again”

Helpful Report

Posted 5 years ago

“Lead on fridge ridiculous length beware”

Helpful Report

Posted 5 years ago

“Easy to deal with, quick secure delivery, good price....what more can you say except see you again!”

Helpful Report

Posted 5 years ago

Appliances Direct is rated 4.2 based on 6,531 reviews