YES Group | Yes Medical, Astir, Footmedics Reviews

4.7 Rating 1,916 Reviews
94 %
of reviewers recommend YES Group | Yes Medical, Astir, Footmedics
4.7
Based on 1,916 reviews
Shipping & Delivery
Delivery Methods
Courier, Postal Service
Average Delivery Time
Next Day
On-time Delivery
Greater than 87%
Accurate And Undamaged Orders
96%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.9 out of 5
Read YES Group | Yes Medical, Astir, Footmedics Reviews

About YES Group | Yes Medical, Astir, Footmedics:

We're not disrupting an existing market, we're creating a new one. There are plenty of companies supplying commodity products at cheaper prices, it's the easy way in and so that's fair enough, we're not against that. However, through in depth market research it was established that there is a share of the market who are extremely fired up and passionate about the equipment they use and were looking for a more proactive supplier that could consistently supply not just the "market standard" level of product but a "best in the world" level of product, in each key area at a more affordable price.

Simply put our target market is passionate professionals who are seeking a supplier of the world's best products, world's best range, at a more affordable rate along with outstanding customer service.

Helpful service
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Posted 2 years ago
Thank you so much for your review Carlene! You're a true pleasure to assist and we look forward to working closer together in the future 😊
Posted 2 years ago
Friendly, helpful customer service
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Posted 2 years ago
Thank you for your lovely review! This is muchly appreciated :)
Posted 2 years ago
Were able to come to a price that suited for our large order which was great, prompt delivery and communication!
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Posted 2 years ago
Part of the order was forwarded to us, remaining was put on back order. Initially went to our next door neighbour (Medical Centre). We were closed.
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Posted 2 years ago
Thank you for your review, Collin! You are welcome to give us a call or send us an email with any delivery issues at any time :)
Posted 2 years ago
I was glad to have Samantha to reach out to. I was getting frustrated after trying twice to checkout unsucessfully. We were so impressed when our order arrived in 24 hrs. We are hoping the items on backorder arrive soon.
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Posted 2 years ago
Thank you very much for your review! We appreciate your patience 😊
Posted 2 years ago
Good quality products. Very timely delivery.
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Posted 2 years ago
Appreciate your positive review, thank you!
Posted 2 years ago
Hey guys i ordered a moonboot and it said in stock on your sight and i bought it then i got notified its on backorder, and i need it for me actually so it couldnt come sooner with painful plantar fascitis
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Posted 2 years ago
Thank you for your review! After contacting I am glad we could have this amended :)
Posted 2 years ago
Happy with the service
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Posted 2 years ago
as always, it's a pleasure :) Thank you for your feedback!
Posted 2 years ago
efficient & very helpful
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Posted 2 years ago
Thank you to you and your team for your business and your review - it means a lot!
Posted 2 years ago
Friendly service. Quality products. Prompt delivery. Cannot ask for more than that.
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Posted 2 years ago
Thank you for your positive review! We appreciate it very much :)
Posted 2 years ago
service was great but the orthalife Knee ROM hinged brace is not a good product ..I would probably try and look elsewhere for a better brand .. Definitely I will still be ordering thru you ..also Denzel your sales rep was really helpful and no prob about sending back etc
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Posted 2 years ago
Thank you for review and glad we could fix this issue for you!
Posted 2 years ago
Good service
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Posted 2 years ago
Thank you for your feedback. Look forward to speaking again.
Posted 2 years ago
Delivery service is fantastic, stock on hand qty can be more accurate and website need to be improved, it is not used-friendly.
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Posted 2 years ago
Thank you for your constructive feedback - much appreciated :)
Posted 2 years ago
Service is great, friendly, helpful staff. My only little complaint is your phone system sounds very crackly, not sure if a mouthpiece is being used. Voice is amplified and very hard to understand the voice at the other end.
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Posted 2 years ago
Thank you for your feedback! - We will look into why this is happening
Posted 2 years ago
very friendly
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Posted 3 years ago
fantastic, we appreciate your feedback
Posted 3 years ago
Staff are always helpful and knowlegable.
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Posted 3 years ago
we appreciate your feedback and hope to help you again soon :)
Posted 3 years ago
very prompt delivery
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Posted 3 years ago
Thank you very much for your review! :)
Posted 3 years ago
very helpful & does get back to us when she says
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Posted 3 years ago
Thank you for the kind review! We appreciate your support :)
Posted 3 years ago
I have always paid on invoice... was a bit taken back that I needed to pay upfront and then got asked to look up my bank account later to send a photo that I’d paid. Felt like I was a criminal..... it has never happened in my previous dealings with Astir..... disappointied..... Anne
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Posted 3 years ago
Thankyou for your Review Anne, we appreciate your feedback! As discussed, the order was a bulk order of a product we were ordering in, and to secure the stock we did require payment up front. We do apologise for any confusion caused. We appreciate your business and hope to help you further shortly :-)
Posted 3 years ago
Pleasant and helpful
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Posted 3 years ago
thank you for your positive reply
Posted 3 years ago
YES Group | Yes Medical, Astir, Footmedics is rated 4.7 based on 1,916 reviews