YES Group | Yes Medical, Astir, Footmedics Reviews

Name: YES Group | Yes Medical, Astir, Footmedics
Rating: 4.72

4.7 Rating 2,264 Reviews

94 %

of reviewers recommend YES Group | Yes Medical, Astir, Footmedics

4.7

Based on 2,264 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 84%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About YES Group | Yes Medical, Astir, Footmedics:

We're not disrupting an existing market, we're creating a new one. There are plenty of companies supplying commodity products at cheaper prices, it's the easy way in and so that's fair enough, we're not against that. However, through in depth market research it was established that there is a share of the market who are extremely fired up and passionate about the equipment they use and were looking for a more proactive supplier that could consistently supply not just the "market standard" level of product but a "best in the world" level of product, in each key area at a more affordable price.

Simply put our target market is passionate professionals who are seeking a supplier of the world's best products, world's best range, at a more affordable rate along with outstanding customer service.

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“didn't receive items and there was no communication about whether it was out of stock or on its way.”

Helpful Report

Posted 5 years ago

Hello, thank you very much for your feedback, we have sent you email about this as to the steps we have taken to ensure this does not happen again. Cheers Caleb

Posted 5 years ago

“Prompt delivery, as always. Thank you”

Helpful Report

Posted 5 years ago

Many thanks for your positive review!

Posted 5 years ago

“The order was late for a few weeks. the strange part was I got a phone call saying 'have you received your order?', i said 'no?', she responded with 'yeah.... well (seemed very uncertain tone on the phone), that will be packed and sent today. Yep just letting you know the package was sent today'. was very very odd. doesn't mean I'm disappointed, it was just strange. ill still order from you all the time, mind you your prices on your brand of rigid tape are getting out of control so i can no longer on-sell that to my customers.”

Helpful Report

Posted 5 years ago

“The three treatment tables were delivered three days late.”

Helpful Report

Posted 5 years ago

Very sorry to hear this! We called you multiple times to see if they were ready to get the delivery on Monday the 10 but could not get hold of anyone, so we tried to get our rep Silas to get onto you but he struggled as well. We got a go ahead on 7th Friday at 1:42PM from the customer but we missed out the dispatch on this day as Startrack had already done the dispatch run for the day. These tables were then dispatched on 10th Monday which were meant to get to the customer on 11th Tuesday but Startrack delivered these tables yesterday for some reason. Very sorry for the inconvenience called with this and we have lodged issue with startrack as well so they are aware of this.

Posted 5 years ago

“Quick delivery and easy to shop online. Thanks”

Helpful Report

Posted 5 years ago

awesome, thanks for the feedback :)

Posted 5 years ago

“very helpful and cheerful”

Helpful Report

Posted 5 years ago

Excellent, thankyou for your feedback Linda :)

Posted 5 years ago

“Fast delivery, good product.”

Helpful Report

Posted 5 years ago

Fantastic, thank you for your positive feedback!

Posted 5 years ago

“Timely and well priced.”

Helpful Report

Posted 5 years ago

Excellent, thank you for your feedback :)

Posted 5 years ago

“Friendly & efficient :-)”

Helpful Report

Posted 5 years ago

Thanks Richard, always a pleasure doing business :)

Posted 5 years ago

“Fast delivery and great service”

Helpful Report

Posted 5 years ago

Excellent, thank you for your positive review :)

Posted 5 years ago

“Good price.”

Helpful Report

Posted 5 years ago

Thank you for your positive review!

Posted 5 years ago

“My order was processed and arrived quickly.”

Helpful Report

Posted 5 years ago

Excellent, thank you for your positive review!

Posted 5 years ago

“Great online customer service and quick delivery.”

Helpful Report

Posted 5 years ago

Fantastic to hear, thank you for your positive review!

Posted 5 years ago

“Products easy to find and quick delivery!!”

Helpful Report

Posted 5 years ago

Excellent, we're glad to hear, and thank you for your positive review :)

Posted 5 years ago

“We have found Astrir's service to be very good.”

Helpful Report

Posted 5 years ago

Many thanks for your positive review

Posted 5 years ago

“Great customer service and follow up”

Helpful Report

Posted 5 years ago

Many thanks for your positive review Sonia, we appreciate your business.

Posted 5 years ago

“Wonderful staff. Excellent web”

Helpful Report

Posted 5 years ago

Many thanks for your positive review Percy, we appreciate your business.

Posted 5 years ago

“one big bit of order forgotten equipment didn't fit unit in same order staff been accommodating”

Helpful Report

Posted 5 years ago

thank you for your review Rhona, we do apologise for these mistakes with your order. we have been in touch directly and i believe all has been resolved :)

Posted 5 years ago

“great after sales service when we had a slight problem”

Helpful Report

Posted 5 years ago

excellent, we pride ourselves on customer service, so this is great to hear :)

Posted 5 years ago

“Easy to use website. Products delivered quickly and in good order with order filled as requested.”

Helpful Report

Posted 5 years ago

Thank you, we appreciate your positive feedback,

Posted 5 years ago

YES Group | Yes Medical, Astir, Footmedics is rated 4.7 based on 2,264 reviews