YES Group | Yes Medical, Astir, Footmedics Reviews

Name: YES Group | Yes Medical, Astir, Footmedics
Rating: 4.72

4.7 Rating 2,237 Reviews

94 %

of reviewers recommend YES Group | Yes Medical, Astir, Footmedics

4.7

Based on 2,237 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 85%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About YES Group | Yes Medical, Astir, Footmedics:

We're not disrupting an existing market, we're creating a new one. There are plenty of companies supplying commodity products at cheaper prices, it's the easy way in and so that's fair enough, we're not against that. However, through in depth market research it was established that there is a share of the market who are extremely fired up and passionate about the equipment they use and were looking for a more proactive supplier that could consistently supply not just the "market standard" level of product but a "best in the world" level of product, in each key area at a more affordable price.

Simply put our target market is passionate professionals who are seeking a supplier of the world's best products, world's best range, at a more affordable rate along with outstanding customer service.

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“Great to deal with and very quick delivery.”

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Posted 5 years ago

Many thanks, we appreciate your Feedback :)

Posted 5 years ago

“I have been awaiting delivery of items since January 28th. I have called in excess of 6 times for an ETA. Every time I call, I am given a different answer. I would up ordering this product from a superior supplier.”

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Posted 5 years ago

Thank you for your recent review, we will be in touch via email with a solution:)

Posted 5 years ago

“Always very fast in delivery. If there are any issues I get contacted immediately”

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Posted 5 years ago

Thank you for your kind feedback, we appreciate your business :)

Posted 5 years ago

“Would have got a very good but didn't get any jelly beans! Very happy with the service - thank you”

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Posted 5 years ago

Apologies for this! We will make sure a box full is dispatched to you today!

Posted 5 years ago

“Thanks for your accuracy and promptness Team Astir”

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Posted 5 years ago

Our Pleasure Helen, thank you for the feedback :)

Posted 5 years ago

“very happy!”

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Posted 5 years ago

Excellent, we appreciate your business :)

Posted 5 years ago

“Was told item would be in stock within 2 days when placed the order. Based on this information I placed and paid for the order. More than a week later and item still hasn't been posted. Not happy, as this would have changed my decision to place this order”

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Posted 5 years ago

Hello Aspire Physio, thanks for your feedback, this is something that never happens and we are very sorry about it will be sending you an email soon with our resolution and what we have done as a team to fix. Cheers, thanks again for your business

Posted 5 years ago

“good company with good products. Only suggestion for improvement: Inform customers if a product is not available after it has been ordered. I waited for a shipment for several days, and found out, after calling the company, that there was a delay with the order. Otherwise a fine and quick service, highly recommend.”

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Posted 5 years ago

Thank you for your feedback Peter, we definitely do let all our customers know when something is out of stock. Not sure how this one got missed :) Our apologies!

Posted 5 years ago

“Great selection of products and prompt service.”

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Posted 5 years ago

Excellent, thank you for your positive review :)

Posted 5 years ago

“Excellent returns service , rapid deliveries”

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Posted 5 years ago

Many thanks for your positive review!

Posted 5 years ago

“Always helpful Always professional Thank you very much”

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Posted 5 years ago

Many thanks for your positive review!

Posted 5 years ago

“products great - the rep that came out to visit was very informative - yet placing an order on the phone with staff was difficult. There also was no confirmation of pricing etc before order was sent”

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Posted 5 years ago

Thank you for your review, we will be in touch via email.

Posted 5 years ago

“Always quick and great service”

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Posted 5 years ago

Thank you for your feedback!

Posted 5 years ago

“didn't receive items and there was no communication about whether it was out of stock or on its way.”

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Posted 5 years ago

Hello, thank you very much for your feedback, we have sent you email about this as to the steps we have taken to ensure this does not happen again. Cheers Caleb

Posted 5 years ago

“Prompt delivery, as always. Thank you”

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Posted 5 years ago

Many thanks for your positive review!

Posted 5 years ago

“The order was late for a few weeks. the strange part was I got a phone call saying 'have you received your order?', i said 'no?', she responded with 'yeah.... well (seemed very uncertain tone on the phone), that will be packed and sent today. Yep just letting you know the package was sent today'. was very very odd. doesn't mean I'm disappointed, it was just strange. ill still order from you all the time, mind you your prices on your brand of rigid tape are getting out of control so i can no longer on-sell that to my customers.”

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Posted 5 years ago

“The three treatment tables were delivered three days late.”

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Posted 5 years ago

Very sorry to hear this! We called you multiple times to see if they were ready to get the delivery on Monday the 10 but could not get hold of anyone, so we tried to get our rep Silas to get onto you but he struggled as well. We got a go ahead on 7th Friday at 1:42PM from the customer but we missed out the dispatch on this day as Startrack had already done the dispatch run for the day. These tables were then dispatched on 10th Monday which were meant to get to the customer on 11th Tuesday but Startrack delivered these tables yesterday for some reason. Very sorry for the inconvenience called with this and we have lodged issue with startrack as well so they are aware of this.

Posted 5 years ago

“Quick delivery and easy to shop online. Thanks”

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Posted 5 years ago

awesome, thanks for the feedback :)

Posted 5 years ago

“very helpful and cheerful”

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Posted 5 years ago

Excellent, thankyou for your feedback Linda :)

Posted 5 years ago

“Fast delivery, good product.”

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Posted 5 years ago

Fantastic, thank you for your positive feedback!

Posted 5 years ago

YES Group | Yes Medical, Astir, Footmedics is rated 4.7 based on 2,237 reviews