YES Group | Yes Medical, Astir, Footmedics Reviews

Name: YES Group | Yes Medical, Astir, Footmedics
Rating: 4.72

4.7 Rating 2,237 Reviews

94 %

of reviewers recommend YES Group | Yes Medical, Astir, Footmedics

4.7

Based on 2,237 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 85%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About YES Group | Yes Medical, Astir, Footmedics:

We're not disrupting an existing market, we're creating a new one. There are plenty of companies supplying commodity products at cheaper prices, it's the easy way in and so that's fair enough, we're not against that. However, through in depth market research it was established that there is a share of the market who are extremely fired up and passionate about the equipment they use and were looking for a more proactive supplier that could consistently supply not just the "market standard" level of product but a "best in the world" level of product, in each key area at a more affordable price.

Simply put our target market is passionate professionals who are seeking a supplier of the world's best products, world's best range, at a more affordable rate along with outstanding customer service.

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Received only 3 of 14 items ordered. Deliberately ordered due to website stating that the product was in stock and I needed it quickly for a patient. Then received an invoice for the product, even though I had paid for the when ordering. When I called, company could not explain what had happened and wouldn't receive rest of stock as it was now on back order. Now have to request a cancellation of remaining order, and ask for a refund.”

Helpful Report

Posted 5 years ago

Thank you so much for your feedback! We are always looking for ways to improve. In this instance we do apologise that this was the case, it was a freak instance that stock was going out faster than we could update it. Someone will be in touch shortly! :)

Posted 5 years ago

“Great service !!”

Helpful Report

Posted 5 years ago

Thank you for your 5/5 review! Love your work :)

Posted 5 years ago

“Fast delivery! I was very impressed”

Helpful Report

Posted 5 years ago

Great to hear your feedback :) Thank you!

Posted 5 years ago

“Thank you for always delivering our orders fast and efficiently.”

Helpful Report

Posted 5 years ago

Thank you very much for your review, we appreciate your feedback!

Posted 5 years ago

“Was trying to organised contact free delivery so asked for invoice not to be sent as it was going direct to the patient. However, the invoice was sent patient when asked not to do so and this created confusion with the patient as they had paid a different amount.”

Helpful Report

Posted 5 years ago

Many thanks for your review! We apologise for this mishap and we will be in touch via to resolve this with you.

Posted 5 years ago

“order was meant to arrive with chair last wednesday - it is a week tomorrow and i have a chair that is broken!”

Helpful Report

Posted 5 years ago

Thank you for your review Helen, we sincerely apologies for this delay, we had some issues with the couriers not delivering, however we will be in touch directly via email to rectify this issue for you.

Posted 5 years ago

“excellent customer service”

Helpful Report

Posted 5 years ago

Fantastic, thank you for your positive review :)

Posted 5 years ago

“Excellent service - fast delivery - thank you Astir !”

Helpful Report

Posted 5 years ago

“Quick phone service but terrible after sales service. Email said had plenty Taylor's sanitizer but took over 3 weeks to come. Then was sent in 2 lots . What was sent wasn't what I ordered not a gel sanitizer. Now promised another brand came in but on back order. coming up to 1 month. Disappointed no emails or phone calls about whats going on. At the stage i will request to cancel order and demand a refund. Very disappointed with dispatching and no communication”

Helpful Report

Posted 5 years ago

Thank you very much for your feedback we to appreciate it. Our team will be in contact to ensure this is solved swiftly for you. During these unprecedented times, the demands have been a lot higher, however processes have been put in place to ensure we are communicating the dates with the customer.

Posted 5 years ago

Many thanks for your review on our service! We do apologise for the lack of communication and will work towards resolving this issue. Someone will be in touch via email shortly. :)

Posted 5 years ago

“My hand sanitizer still has not arrived to the clinic and it's been months. Very poor customer service and still hasn't refunded my money. Such a shame during times like these.”

Helpful Report

Posted 5 years ago

Many thanks for your review, this product is in massively high demand at the current time and still has no ETA, we will be in touch via email very shortly, to discuss the alternative products we have sourced.

Posted 5 years ago

“Easy to deal with”

Helpful Report

Posted 5 years ago

Many thanks, we appreciate your business :)

Posted 5 years ago

“I ordered the Sanitex the day I received your email. Parcel took a while to arrive. All good though.”

Helpful Report

Posted 5 years ago

Thank you for your review, we appreciate your feedback in these unprecedented times

Posted 5 years ago

“helpful, professional staff member”

Helpful Report

Posted 5 years ago

Awesome, we're always happy to help :)

Posted 5 years ago

“friendly sales person”

Helpful Report

Posted 5 years ago

always more than happy to help :)

Posted 5 years ago

“great products. Prompt Delivery.”

Helpful Report

Posted 5 years ago

Awesome, thank you for your positive feedback :)

Posted 5 years ago

“Thank you Lee for your fantastic customer service! We had been waiting over 5 weeks for hand-santizer from our regular suppliers but Lee organised delivery within 3 days of the order.”

Helpful Report

Posted 5 years ago

Many thanks for your Positive review, we are more than happy to help in these uncertain times :)

Posted 5 years ago

“Website said everything was in stock. I ordered it and everything was back ordered. Still have not received half my order, despite an email saying they have a similar product In stock. I can now get Wipes from my local supermarket cheaper and as needed. These won’t be required when they finally arrive.”

Helpful Report

Posted 5 years ago

Thank you for your review, we do apologies for this website glitch, massive amounts of these products were being ordered at one time, and it was a huge job to keep this stock live online. Regarding the wipes, these are Alcohol based wipes which are more expensive than the general wipes on the market. again we do appreciate your feedback and business in these unprecedented times :)

Posted 5 years ago

“Poor customer service. Apart from my last call to your office when a young customer service staff was very helpful. Thank you.”

Helpful Report

Posted 5 years ago

Hello, thank you for your review. we do apologise for your past experience, we pride ourselves on excellent customer service so we hope to resolve this for you asap!

Posted 5 years ago

“Order item delivered was not what I ordered”

Helpful Report

Posted 5 years ago

Thank you for your recent review, we will be in touch via email to resolve this for you. We apologise for any inconvenience

Posted 5 years ago

“I was happy with the customer service I received from Astir, and I was pleased to receive a free sample of the needles I was interested in. Thank you Astir!”

Helpful Report

Posted 5 years ago

many thanks for you recent review, we look forward to working with you further shortly :)

Posted 5 years ago

YES Group | Yes Medical, Astir, Footmedics is rated 4.7 based on 2,237 reviews