YES Group | Yes Medical, Astir, Footmedics Reviews

Name: YES Group | Yes Medical, Astir, Footmedics
Rating: 4.72

4.7 Rating 2,264 Reviews

94 %

of reviewers recommend YES Group | Yes Medical, Astir, Footmedics

4.7

Based on 2,264 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 84%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About YES Group | Yes Medical, Astir, Footmedics:

We're not disrupting an existing market, we're creating a new one. There are plenty of companies supplying commodity products at cheaper prices, it's the easy way in and so that's fair enough, we're not against that. However, through in depth market research it was established that there is a share of the market who are extremely fired up and passionate about the equipment they use and were looking for a more proactive supplier that could consistently supply not just the "market standard" level of product but a "best in the world" level of product, in each key area at a more affordable price.

Simply put our target market is passionate professionals who are seeking a supplier of the world's best products, world's best range, at a more affordable rate along with outstanding customer service.

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“Prompt and efficient service.”

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Posted 5 years ago

Thank you for your positive review

Posted 5 years ago

“Great friendly and helpful service. Very prompt delivery. We will continue to use Astir as one of our suppliers.”

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Posted 5 years ago

We love doing business with you and your team! Stay awesome :)

Posted 5 years ago

“I have been though this with someone over the phone our company name is Northwest Physiotherapy Group. You delivery very fast but your office needs to keep up with the changes that are requested”

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Posted 5 years ago

“thanks great service”

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Posted 5 years ago

Thank you, we appreciate your kind words :)

Posted 5 years ago

“I think it was REbecca on the phone who was delightful”

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Posted 5 years ago

Thank you! We appreciate what you do :)

Posted 5 years ago

“Excellent service”

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Posted 5 years ago

Thank you for your kind feedback!

Posted 5 years ago

“Friendly and prompt response”

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Posted 5 years ago

Thank you for your feedback! We love working with you :)

Posted 5 years ago

“Received only 3 of 14 items ordered. Deliberately ordered due to website stating that the product was in stock and I needed it quickly for a patient. Then received an invoice for the product, even though I had paid for the when ordering. When I called, company could not explain what had happened and wouldn't receive rest of stock as it was now on back order. Now have to request a cancellation of remaining order, and ask for a refund.”

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Posted 5 years ago

Thank you so much for your feedback! We are always looking for ways to improve. In this instance we do apologise that this was the case, it was a freak instance that stock was going out faster than we could update it. Someone will be in touch shortly! :)

Posted 5 years ago

“Great service !!”

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Posted 5 years ago

Thank you for your 5/5 review! Love your work :)

Posted 5 years ago

“Fast delivery! I was very impressed”

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Posted 5 years ago

Great to hear your feedback :) Thank you!

Posted 5 years ago

“Thank you for always delivering our orders fast and efficiently.”

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Posted 5 years ago

Thank you very much for your review, we appreciate your feedback!

Posted 5 years ago

“Was trying to organised contact free delivery so asked for invoice not to be sent as it was going direct to the patient. However, the invoice was sent patient when asked not to do so and this created confusion with the patient as they had paid a different amount.”

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Posted 5 years ago

Many thanks for your review! We apologise for this mishap and we will be in touch via to resolve this with you.

Posted 5 years ago

“order was meant to arrive with chair last wednesday - it is a week tomorrow and i have a chair that is broken!”

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Posted 5 years ago

Thank you for your review Helen, we sincerely apologies for this delay, we had some issues with the couriers not delivering, however we will be in touch directly via email to rectify this issue for you.

Posted 5 years ago

“excellent customer service”

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Posted 5 years ago

Fantastic, thank you for your positive review :)

Posted 5 years ago

“Excellent service - fast delivery - thank you Astir !”

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Posted 5 years ago

“Quick phone service but terrible after sales service. Email said had plenty Taylor's sanitizer but took over 3 weeks to come. Then was sent in 2 lots . What was sent wasn't what I ordered not a gel sanitizer. Now promised another brand came in but on back order. coming up to 1 month. Disappointed no emails or phone calls about whats going on. At the stage i will request to cancel order and demand a refund. Very disappointed with dispatching and no communication”

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Posted 5 years ago

Thank you very much for your feedback we to appreciate it. Our team will be in contact to ensure this is solved swiftly for you. During these unprecedented times, the demands have been a lot higher, however processes have been put in place to ensure we are communicating the dates with the customer.

Posted 5 years ago

Many thanks for your review on our service! We do apologise for the lack of communication and will work towards resolving this issue. Someone will be in touch via email shortly. :)

Posted 5 years ago

“My hand sanitizer still has not arrived to the clinic and it's been months. Very poor customer service and still hasn't refunded my money. Such a shame during times like these.”

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Posted 5 years ago

Many thanks for your review, this product is in massively high demand at the current time and still has no ETA, we will be in touch via email very shortly, to discuss the alternative products we have sourced.

Posted 5 years ago

“Easy to deal with”

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Posted 5 years ago

Many thanks, we appreciate your business :)

Posted 5 years ago

“I ordered the Sanitex the day I received your email. Parcel took a while to arrive. All good though.”

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Posted 5 years ago

Thank you for your review, we appreciate your feedback in these unprecedented times

Posted 5 years ago

“helpful, professional staff member”

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Posted 5 years ago

Awesome, we're always happy to help :)

Posted 5 years ago

YES Group | Yes Medical, Astir, Footmedics is rated 4.7 based on 2,264 reviews