YES Group | Yes Medical, Astir, Footmedics Reviews

Name: YES Group | Yes Medical, Astir, Footmedics
Rating: 4.72

4.7 Rating 2,236 Reviews

94 %

of reviewers recommend YES Group | Yes Medical, Astir, Footmedics

4.7

Based on 2,236 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 85%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About YES Group | Yes Medical, Astir, Footmedics:

We're not disrupting an existing market, we're creating a new one. There are plenty of companies supplying commodity products at cheaper prices, it's the easy way in and so that's fair enough, we're not against that. However, through in depth market research it was established that there is a share of the market who are extremely fired up and passionate about the equipment they use and were looking for a more proactive supplier that could consistently supply not just the "market standard" level of product but a "best in the world" level of product, in each key area at a more affordable price.

Simply put our target market is passionate professionals who are seeking a supplier of the world's best products, world's best range, at a more affordable rate along with outstanding customer service.

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“great services”

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Posted 5 years ago

“Thank you. I received what I ordered despite a minor hiccup with clarification of the target address. you acted promptly as a result of my telephone call to you.”

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Posted 5 years ago

“Stick cane very quickly and was easy to Order”

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Posted 5 years ago

“Fast delivery; friendly efficient staff.”

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Posted 5 years ago

“Astir has a broad selection of products at a reasonable price point. The staff are always willing to assist with enquiries including over the phone and via Live Web Chat.”

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Posted 5 years ago

“Very quick service.”

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Posted 5 years ago

Many thanks for your positive review :)

Posted 5 years ago

“Very quick delivery”

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Posted 5 years ago

Thank you for your feedback! It's a pleasure working with you :)

Posted 5 years ago

“Excellent service, goods arrived faster than initially expected.”

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Posted 5 years ago

Great to hear from you! Thank you for your positive review

Posted 5 years ago

“Friendly and reliable and prompt service.”

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Posted 5 years ago

Thank you for everything you do :)

Posted 5 years ago

“Great service, range and fast delivery!”

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Posted 5 years ago

Love working with you! Thanks for your review :)

Posted 5 years ago

“Great service and products. Always very helpful. Love the $0 freight charge.”

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Posted 5 years ago

Always look forward to your calls! Thank you for your review :)

Posted 5 years ago

“Really unhappy that after having to pay up front for the items, one of them didn't arrive because it was on "back-order". This wasn't the case online when I placed my order, (i would not have ordered it if it was the case) and I was not advised it was the case by the Astir employee who called to request payment before delivery.”

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Posted 5 years ago

Thank you for review, we do appreciate your feedback, however as you could imagine all these PPE products are in very high demand, and to secure your order we did require the payment up front - again, we do thankyou for your business and custom :)

Posted 5 years ago

“Prompt and efficient service.”

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Posted 5 years ago

Thank you for your positive review

Posted 5 years ago

“Great friendly and helpful service. Very prompt delivery. We will continue to use Astir as one of our suppliers.”

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Posted 5 years ago

We love doing business with you and your team! Stay awesome :)

Posted 5 years ago

“I have been though this with someone over the phone our company name is Northwest Physiotherapy Group. You delivery very fast but your office needs to keep up with the changes that are requested”

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Posted 5 years ago

“thanks great service”

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Posted 5 years ago

Thank you, we appreciate your kind words :)

Posted 5 years ago

“I think it was REbecca on the phone who was delightful”

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Posted 5 years ago

Thank you! We appreciate what you do :)

Posted 5 years ago

“Excellent service”

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Posted 5 years ago

Thank you for your kind feedback!

Posted 5 years ago

“Friendly and prompt response”

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Posted 5 years ago

Thank you for your feedback! We love working with you :)

Posted 5 years ago

“Received only 3 of 14 items ordered. Deliberately ordered due to website stating that the product was in stock and I needed it quickly for a patient. Then received an invoice for the product, even though I had paid for the when ordering. When I called, company could not explain what had happened and wouldn't receive rest of stock as it was now on back order. Now have to request a cancellation of remaining order, and ask for a refund.”

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Posted 5 years ago

Thank you so much for your feedback! We are always looking for ways to improve. In this instance we do apologise that this was the case, it was a freak instance that stock was going out faster than we could update it. Someone will be in touch shortly! :)

Posted 5 years ago

YES Group | Yes Medical, Astir, Footmedics is rated 4.7 based on 2,236 reviews