Asurion Reviews

Name: Asurion
Rating: 1.20

1.2 Rating 353 Reviews

5 %

of reviewers recommend Asurion

Company Reviews

Questions

Metrics

1.2

Based on 353 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 38%
Accurate And Undamaged Orders	Greater than 52%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Returns Process	Could Be Better

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Phone:

908-547-3754

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Anonymous // 01/01/2019

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“Asurion has denied my claim for a different reason every month (while still collecting their fees). Their techs/reps advise me on what to answer on their claim surveys in order to change the approval status of my claim, and yet they wait for you to call to check on status updates only to tell you that you answered the claim review questions incorrectly again but for a different question each time. So the cycle of claims processing and calling the customer service and re-submitting new claims and trying to put in the "acceptable answers" in the reviews starts all over again.....while still waiting to have your device repaired or replaced. This is 100% a successful scam that Asurion is piloting. When you call Asurion customer service, CANCEL THE BASTARDS and they immediately have a new sales pitch on how they can cover all your household devices and replace them for free. DO NOT BUY INTO ASURION, ASURION HOME, or ASURION+!!! Its all lost money now. Huge scam.”

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Posted 1 year ago

“I am very disappointed. I have been paying for insurance for years now. I paid the deductible and filed a claim for same day delivery which comes with a technician so I thought! The tech was rude I called and was hung up on. The tech was not responding or professional at all. I had to inform my self of the where about of the tech which should be arriving today from 7-9 and was a no show. Unfortunately, tomorrow is a holiday so I still won’t be able to receive my phone which is a phone for business. I’m trying to get my phone replaced and I can’t receive the new phone unless they mail it to me now. Which mean another inconvenience I would not only have the wait on someone else’s time. I would have to take time off from work so that I can receive this phone now. The worst part is that expert tech name is Ali and wouldn’t even give me the common courtesy to let me know that their car broke down and wasn’t coming again until I texted and asked is everything OK at 11:15 PM I was notified. I wasted my whole day waiting a whole day gone( funny part I have no phone problem)”

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Posted 1 year ago

“I would give negative 100 if I could. My husband was having difficulty with his phone and called what he thought was the phone carrier. The tech person (Rafi/Raphael) was argumentative, rude, talked over my husband and, when my husband asked to speak with a manager, Rafi hung up and actually DISCONNECTED my husband's phone from the carrier. I overheard the conversation and several times Rafi referred to my husband as, "YOU PEOPLE. " Excuse me? Who exactly is Rafi referring to? Customers? Disabled Vets? Not to mention other options such as religion or colour. When I called the carrier, I learned that because my husband uses Asurion for his insurance, when he calls in for support, he gets an Asurion representative first. If he wants to talk to a carrier representative, he has to ask or call a completely different number. Fun fact, the Asurion representative will not tell you they aren't a carrier's representative. Rafi also told my husband he was, "Black listed." right before he hung up on my husband and disconnected his cell service from the carrier WITHOUT ANY AUTHORIZATION OR PERMISSION. We will be cancelling this policy, needless to say. I will also be cancelling my policy for my phone. The customer service for this company is truly, absolutely horrible. Rafi laughed at my husband, when he got mad, and actually bullied him. Not to mention his first option for what my husband called about was, "So should I disconnect your service?" Seriously, DO NOT USE THIS COMPANY!!!!”

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Posted 1 year ago

“Stick with apple care. This protection plan is a nightmare”

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Posted 1 year ago

“Worst company. They lie about what they cover to keep you paying for the service through Verizon. Absolute worst company out there. They shuffle you around to other people until you get frustrated and hang up. If one of your home devices breaks just buy a new one because asurion will do their beat not to cover or they will charge you a ridiculous service fee that is about the same as buying a new tv.”

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Posted 1 year ago

“Horrible experience with representatives Juliet and supervisor Kruston . They denied my claim die to serial number not readable so i removed it to make it readable and them denied for tampering with the serial number”

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Posted 1 year ago

“If I could give a -5 review I would. Nothing but push back from the moment you contact them with a potential claim. DO NOT BUY THEIR PRODUCTS!!!!”

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Posted 1 year ago

“Asurion repeatedly tried to take funds out of my account after I closed my account with them. The first time, they said it was a mistake. This morning they tried again and I went to my bank to report it as fraud. They have the worst customer service and they love to gaslight. I had to have Verizon help me actually get someone on the phone because it won’t happen if you call yourself. I guess I’m going back to Allstate. Don’t use Asurion because if there’s a problem with them, it’s too difficult to resolve.”

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Posted 1 year ago

“Company plays games First representative is nice, Then you get forwarded to a non-existent claim department. Many hoops to navigate, Many frustrating calls No results. Should be zero stars”

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Posted 1 year ago

“Ascurion will tell you they are refunding you for a product and then never send the check. I've called 4 times over 6 months, every time they say they are sending it and it never comes. Terrible scam”

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Posted 1 year ago

“Terrible. Had to constantly call. Each call lasted almost 2 hours. For them to say they will review my claim. If you get an iPhone please get Apple Care instead. Now I'm stuck paying a deductible when I just wanted my phone to be fixed. 17 bucks a month for a terrible experience.”

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Posted 1 year ago

“Absolute nightmare filing an ATT claim with them. They scheduled for a technician to come out and sent an email confirming the morning of and no one showed up. When I called they ran me around in circles to then say "oh the technician cancelled the claim because he didn't have the phone with him, would you like to start over?" Complete joke.”

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Posted 1 year ago

“I had a very fast and pleasant experience. My hearing aids were damaged and I was reimbursed very quickly after returning them to Asurion. I am very surprised by the reviews as i had a very good experience.”

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Posted 1 year ago

“Is there a way you can give negative stars? This company is a JOKE. !!!!!”

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Posted 1 year ago

“Assurion is a scam! Don't waste your $ and time. I have spent over 3 hours on phone calls in the past 2 weeks, only to discover my laptop cannot be repaired by U Break I Fix.”

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Posted 1 year ago

“Do not purchase Asurian home plus. It is a total rip off. People are nice but support is aweful. We had this for $25 per month. Our 26 inch tv sparked and blew out. We processed our claim 3 times once because their rep put 25” on the form not 26 even though all the documentation showed 26. The delete all info each time. Next they said model# pic was unclear even though our copy wax very clear . At last all paperwork was cleared and they informed us there was a $99 fee…..seriously on a $120 tv???? Oh and would we like to purchase home insurance. We discontinued our coverage.”

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Posted 1 year ago

“Terrible company. Employee who made my order lied to me saying it was free. Then laughed at me when i could not buy the extra stuff for his commission. Then I paid the 100 dollar deductible to order a new phone replacement. then put my phone on back order. terrible reliability. DONT TRUST THESE THIRD PARTY COMPANYS!”

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Posted 1 year ago

“Don't waste your money with this company, horrible service. Not worth it!”

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Posted 1 year ago

“Terrible company!! I bought a extended warranty on washer and dryer from home Depot through them and have all the receipts and paper work and they say I don't have a matching phone number Wtf!!! I have my receipt!!?! Terrible”

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Posted 1 year ago

“BEWARE!!! I had a damaged phone on my account with metro. I've been paying insurance on asurion for years, I do not recommend this, It is a scam. back & fourth asked the same questions over & over to discourage you. I just dropped the coverage. I said forget it. Very unprofessional and they are out to scam you out your money. BEWARE.”

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Posted 1 year ago

Asurion is rated 1.2 based on 353 reviews