Asurion Reviews

Name: Asurion
Rating: 1.16

1.2 Rating 337 Reviews

4 %

of reviewers recommend Asurion

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Metrics

1.2

Based on 337 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 34%
Accurate And Undamaged Orders	Greater than 52%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Returns Process	Could Be Better

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Phone:

908-547-3754

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Anonymous // 01/01/2019

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“I would not recommend paying for service you simply CAN NOT GET!!!! For starters, they have no way to file a complaint. Not on their website or on the phone. They simply say sorry and transfer you to another agent in a loud call center and do absolutely nothing to fix the issue. Notice on their site the reviews are from cellular services NOT actual customers!!! I have attempted more than five times to get my phone fixed. I pay monthly for each line to have insurance that they have no issue collecting. However, when time to file a claim they disappear. I get a confirmation email that the service will be completed then....NOTHING. I have spoken to customer service so many times and run around just continues. I have spent more than eight solid hours dealing with this current issue and it is still not resolved. You would think it would be over a major issue...it is a CRACKED SCREEN. Something 100% covered and should be simple to fix. I have lost work time and personal time. At this point I could have just bought a new phone.”

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Posted 11 months ago

“Phone lost. We spent a lot of time with a nice agent on Saturday. Went to call today to make sure they had the proper contact number SINCE PHONE IS LOST. Zane was the agent and she was awful. They need to speak with my son who is at work and does not have a contact as he has no phone. I asked her to please read the notes as we worked on this on Saturday for the proper contact and email. She would not do this simple request without speaking to the person first. Well he has no phone as it was stole from him. So ridiculous! She was awful. We have a few other phones after this experience we will possibly cancel Asurion!!”

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Posted 11 months ago

“Horrible Experience with Asurion Insurance I have been a loyal customer for over 20 years, faithfully paying for phone insurance with Asurion. However, my recent experience with a phone claim has been nothing short of a nightmare. This ordeal has been dragging on for an entire year now, and it's still not resolved. First, they made me pay two deductibles for my claim. After that, they sent me not one, but two defective phones. I had to go through the hassle of sending both phones back. They then promised to send me a check, which I have yet to see. Trying to get any help or updates from Asurion is an exercise in futility. They refuse to return my calls, and every time I call them, I'm subjected to extremely long hold times. Even after finally reaching someone, no one seems capable or willing to resolve my issue. I am now left without a phone, despite paying for insurance for all these years. The insurance has proven to be a complete waste of money. I am deeply disappointed and frustrated with Asurion's terrible service and lack of accountability. Avoid this company at all costs.”

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Posted 11 months ago

“Verizon sent me to unrealistic. They broke my phone so I had to get an Asurion claim because I did not take pictures of my phone before I fave it to them. Asurion told me for two days my phone was shipped. When I received the tracking number I found it had not even shipped for the two days they told me it would arrive. They tell you anything you want to hear and then try and upsell you. They are greedy and dishonest. Verizon may lose my business if this is who they partner with.”

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Posted 11 months ago

“I agree same happened to me”

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Posted 11 months ago

“I have yet to get any good replacement with Asurion. I was advised to join them by Verizon and insure all my family devices. So far, each time I called to file a claim has been disastrous. I have yet to get a replacement. The last claim I made was for my child's Gizmo watch that I made over two months ago, I still have not received the replacement and my son has been without a watch all these time and I have been billed for the insurance each month. I called today and now they are asking me to send a photo of my Driver License in order for them to process the claim. Do not waist your money getting Asurion to insure any of your devices, it is a SCAM to get your money!!”

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Posted 11 months ago

“I purchased their plan through Home Depot for a refrigerator. There was no issue with them sending out incompetent repair people who could not correct the problem on at least 7 separate occasions. Now, we are at the point where the contract calls for reimbursement or replacement of the original purchase price. I bet you can guess where this is going. Of course, they keep saying they somehow can't decide when to refund me even though, contractually, they have to decide after so many tech visits for the same problem. The company gambles that the consumer will not go to Small Claims court. The judge would take one look at their contract and immediately award it in favor of the consumer. But, who has the time to go through this process? This is what the warranty agreement was supposed to guarantee. Home Depot abandoned this warranty company years ago and it is easy to see why. Worst of the worst!!!”

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Posted 11 months ago

“Total scam. They steal your products and give nothing in return. That is, if you can even get a claim accepted in the first place, which is near impossible. These are sleazy scumbags. You’d be better off using your money as toilet paper.”

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Posted 1 year ago

“Terrible Experience with Asurion Warranty Service I am extremely disappointed with the service I received from Asurion's warranty. My experience has been nothing short of frustrating and unprofessional. From the outset, contacting the escalation team was a nightmare. Every time I called, I was disconnected multiple times, which made an already stressful situation even worse. It's baffling that a company supposed to help you in times of need fails at basic customer service. The lack of communication and constant disconnects left me feeling helpless and unheard. I expected a lot more from a service that promises to protect and assist. Instead, I was met with inefficiency and a complete lack of concern for my situation. I would not recommend Asurion to anyone. Save yourself the frustration and look for a more reliable warranty service. Asurion needs to seriously rethink its customer service strategy if it wants to retain customers. For now, I am incredibly dissatisfied and regret choosing them. Until now, they haven't fixed the appliance.”

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Posted 1 year ago

“Unable to file a claim. I fill out all the details, click continue, and get a 'Something went wrong page. Please chat with us'. Tried multiple browsers. Not able to chat with anyone either, it says no one available. So, essentially, there does not seem to be any way whatsoever to file a claim”

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Posted 1 year ago

“Asurion and UbreakIfix are scam!! Don't buy any insurance for aftermarket. .they tell you they are Samsung Partners! They are not really. Although Samsung can reapir the laptop they said they don't have the part because they DO NOT USE ORIGINAL PARTS ! Although requestes by Samsung! (see below) thats the reason their part department doesn't gave the part to repair. DONT EVER BY IT!! I CAN PROVIDE PROVE OF CONVERSATION see below...TXT ME ANYTIME 561T240202”

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Posted 1 year ago

“I have had 2 replacement phones which is the limit. If there are continuous problems the insurance is there for a reason. You send the same phone and again in less than 3 months the battery overheats and the battery is dead every 4 hours. I will never purchase this insurance again. I paid $15 a month and $200 for each replacement. The phones must be used. Do not buy this insurance!!!!”

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Posted 1 year ago

“Tv stopped working. I summited the claim 4 times. Won’t fix it. They are all scammers. Don’t waste your time or money. -100000 stars”

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Posted 1 year ago

“They put a battery in my iphone which overheated it, and ruined it. Now, they will not pay me for the cost to buy out my contract to get a new iphone . Bad compnay to deal with.”

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Posted 1 year ago

“just canceled the hasselfree Insurance , hey are a pain in he .......”

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Posted 1 year ago

“Garbage company. Phone screen broke. No parts available. Insisted on charging me for a replacement phone. This insurance is worthless”

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Posted 1 year ago

“Asuriun doesn't show up to appointment times. They don't handle complaints and make you wait longer to never have to fix your device.”

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Posted 1 year ago

“Worst company we have ever had to deal with! Terrible customer service ! They come up with one excuse after another. Our issue is still going on and it’s been 5 MONTHS ! Do not waste your money!! I would give them 0 stars if I could !!”

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Posted 1 year ago

“Worst experience I have ever had with any company. You pay all this money over the years to have your phone insured and then when you do accidently break it they send you a phone that doesn't work. When you call about the phone not working they give you the run around instead of taking care of the real issue which is they sent a refurbished phone that was refurbished by an amateur. The replacement phone they sent takes 10 hours to charge regardless of the charger used, when I call they say I must not be using a valid charger which is bs I use the charger they sent. The phone also randomly drops the signal and won't recapture until restarted multiple times a day. And it's not my location cause my 5G internet from Verizon, same cell company, had zero issues. Do yourself a favor and save the monthly charge towards a new phone because you will end up spending the insurance premiums, deductible and then the cost of a new phone when your replacement phone doesn't work and they don't care. Horrible experience can't say it enough NEVER use asurion.”

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Posted 1 year ago

“Worst SCAM EVER!!!!!”

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Posted 1 year ago

Asurion is rated 1.2 based on 337 reviews