Asurion Reviews

Name: Asurion
Rating: 1.20

1.2 Rating 353 Reviews

5 %

of reviewers recommend Asurion

Company Reviews

Questions

Metrics

1.2

Based on 353 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 38%
Accurate And Undamaged Orders	Greater than 52%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Returns Process	Could Be Better

Visit Website

Phone:

908-547-3754

Write Your review

Tell us how Asurion made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I agree same happened to me”

Helpful Report

Posted 1 year ago

“I have yet to get any good replacement with Asurion. I was advised to join them by Verizon and insure all my family devices. So far, each time I called to file a claim has been disastrous. I have yet to get a replacement. The last claim I made was for my child's Gizmo watch that I made over two months ago, I still have not received the replacement and my son has been without a watch all these time and I have been billed for the insurance each month. I called today and now they are asking me to send a photo of my Driver License in order for them to process the claim. Do not waist your money getting Asurion to insure any of your devices, it is a SCAM to get your money!!”

Helpful Report

Posted 1 year ago

“I purchased their plan through Home Depot for a refrigerator. There was no issue with them sending out incompetent repair people who could not correct the problem on at least 7 separate occasions. Now, we are at the point where the contract calls for reimbursement or replacement of the original purchase price. I bet you can guess where this is going. Of course, they keep saying they somehow can't decide when to refund me even though, contractually, they have to decide after so many tech visits for the same problem. The company gambles that the consumer will not go to Small Claims court. The judge would take one look at their contract and immediately award it in favor of the consumer. But, who has the time to go through this process? This is what the warranty agreement was supposed to guarantee. Home Depot abandoned this warranty company years ago and it is easy to see why. Worst of the worst!!!”

Helpful Report

Posted 1 year ago

“Total scam. They steal your products and give nothing in return. That is, if you can even get a claim accepted in the first place, which is near impossible. These are sleazy scumbags. You’d be better off using your money as toilet paper.”

Helpful Report

Posted 1 year ago

“Terrible Experience with Asurion Warranty Service I am extremely disappointed with the service I received from Asurion's warranty. My experience has been nothing short of frustrating and unprofessional. From the outset, contacting the escalation team was a nightmare. Every time I called, I was disconnected multiple times, which made an already stressful situation even worse. It's baffling that a company supposed to help you in times of need fails at basic customer service. The lack of communication and constant disconnects left me feeling helpless and unheard. I expected a lot more from a service that promises to protect and assist. Instead, I was met with inefficiency and a complete lack of concern for my situation. I would not recommend Asurion to anyone. Save yourself the frustration and look for a more reliable warranty service. Asurion needs to seriously rethink its customer service strategy if it wants to retain customers. For now, I am incredibly dissatisfied and regret choosing them. Until now, they haven't fixed the appliance.”

Helpful Report

Posted 1 year ago

“Unable to file a claim. I fill out all the details, click continue, and get a 'Something went wrong page. Please chat with us'. Tried multiple browsers. Not able to chat with anyone either, it says no one available. So, essentially, there does not seem to be any way whatsoever to file a claim”

Helpful Report

Posted 1 year ago

“Asurion and UbreakIfix are scam!! Don't buy any insurance for aftermarket. .they tell you they are Samsung Partners! They are not really. Although Samsung can reapir the laptop they said they don't have the part because they DO NOT USE ORIGINAL PARTS ! Although requestes by Samsung! (see below) thats the reason their part department doesn't gave the part to repair. DONT EVER BY IT!! I CAN PROVIDE PROVE OF CONVERSATION see below...TXT ME ANYTIME 561T240202”

Helpful Report

Posted 1 year ago

“I have had 2 replacement phones which is the limit. If there are continuous problems the insurance is there for a reason. You send the same phone and again in less than 3 months the battery overheats and the battery is dead every 4 hours. I will never purchase this insurance again. I paid $15 a month and $200 for each replacement. The phones must be used. Do not buy this insurance!!!!”

Helpful Report

Posted 1 year ago

“Tv stopped working. I summited the claim 4 times. Won’t fix it. They are all scammers. Don’t waste your time or money. -100000 stars”

Helpful Report

Posted 1 year ago

“They put a battery in my iphone which overheated it, and ruined it. Now, they will not pay me for the cost to buy out my contract to get a new iphone . Bad compnay to deal with.”

Helpful Report

Posted 1 year ago

“just canceled the hasselfree Insurance , hey are a pain in he .......”

Helpful Report

Posted 1 year ago

“Garbage company. Phone screen broke. No parts available. Insisted on charging me for a replacement phone. This insurance is worthless”

Helpful Report

Posted 1 year ago

“Asuriun doesn't show up to appointment times. They don't handle complaints and make you wait longer to never have to fix your device.”

Helpful Report

Posted 1 year ago

“Worst company we have ever had to deal with! Terrible customer service ! They come up with one excuse after another. Our issue is still going on and it’s been 5 MONTHS ! Do not waste your money!! I would give them 0 stars if I could !!”

Helpful Report

Posted 1 year ago

“Worst experience I have ever had with any company. You pay all this money over the years to have your phone insured and then when you do accidently break it they send you a phone that doesn't work. When you call about the phone not working they give you the run around instead of taking care of the real issue which is they sent a refurbished phone that was refurbished by an amateur. The replacement phone they sent takes 10 hours to charge regardless of the charger used, when I call they say I must not be using a valid charger which is bs I use the charger they sent. The phone also randomly drops the signal and won't recapture until restarted multiple times a day. And it's not my location cause my 5G internet from Verizon, same cell company, had zero issues. Do yourself a favor and save the monthly charge towards a new phone because you will end up spending the insurance premiums, deductible and then the cost of a new phone when your replacement phone doesn't work and they don't care. Horrible experience can't say it enough NEVER use asurion.”

Helpful Report

Posted 1 year ago

“Worst SCAM EVER!!!!!”

Helpful Report

Posted 1 year ago

“DO NOT PURCHASE THE EXTENDED WARRANTY FROM ASURION. I bought an extended warranty on my wall oven. I filed a claim to get a replacement door for my wall oven and I have yet to get a replacement door. I have submitted the "required" documentation paperwork 9 times now, still no replacement door. The oven was purchased online, so no store receipt was available. I originally called the company regarding the handle of my oven door coming off, as well as the glue that held the glass part of the door to the oven no longer held. I was told that the handle which held the glass par of the door on was cosmetic. When I went to the store where the oven was purchased through they stated no it was not cosmetic, and they assisted me in submitting the documentation to get the oven door replaced. I have submitted every required document and copy of pictures I could possible submit and still they say my claim requires additional paperwork. It has been 3 weeks of this nonsense and still no replacement door has been received.”

Helpful Report

Posted 1 year ago

“Asurion has proven to be a very non customer service driven company to work with. The replacement laptop they sent was nowhere near comparable to my HP laptop. My final interaction with the supervisor Richard from TN was absolutely unacceptable. He was the rudest person I’ve worked with in years. I would never recommend Asurion Home Services to my worst enemy.”

Helpful Report

Posted 1 year ago

“Horrible customer service. Does not stand behind their products at all! Received a asurion replacement in October 2023 and the phone is doing the same that it was before! Called said, it was 100% covered Called back to give them IMEI number than said it wasn't. Made me go in the ring around!!!!!! Their customer service is horrible lie and every rep says something differently. I'd give them a negative star, if I could!!!”

Helpful Report

Posted 1 year ago

“Asurion is a scam. They will not honor your insurance no matter what it is for, no matter how long you've been paying, and no matter what their own contracts state. The terms are irrelevant and they will not pay out unless they fear legal action. Do not use any Asurion insurance services.”

Helpful Report

Posted 1 year ago

Asurion is rated 1.2 based on 353 reviews