Banggood Reviews

Name: Banggood
Rating: 4.37

4.4 Rating 8,075 Reviews

85 %

of reviewers recommend Banggood

Company Reviews

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Metrics

4.4

Based on 8,075 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 80%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	6 - 12 Hours
Customer Service	3.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Banggood 1 star review on 31st October 2025

782

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Received a DOA water pump. They have only we fourm email. I looked for their policies. Every link related to support landed you on the same web forum support. I did find a mailing address on another site. If you buy anything from them, better hope it works!”

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Posted 4 years ago

“Terrible website experience, do not subscribe to their newsletter they will not let you leave. I have tried every method for them to stop contacting me and it still has not worked.”

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Posted 4 years ago

“Shipped defective product when approached they refused to acknowledge. Nearly after one month agreed a refund of Cad 40 but never received. Total scam.”

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Posted 4 years ago

“Deceptive communications, lengthily shipping times and when the production couldn't do the described functions (straight out if the box) the customer service representative argued over the return and were only willing to give a part refund. When we finally had them agree on a full refund they refused to accept the posted item and it returned to us around 6 months later damaged beyond repair. In A nutshell I would describe them as liars and I wouldn't recommend anyone buy from them.”

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Posted 4 years ago

“Avoid like the plague, along with the rest chinese shops, unless you don't care about after sales report. Whenever I had a problem with a product, their solution is always repair at your country, or have a partial refund. They always refuse to pay for postage fully, even if the item in question arrived dead(DoA). The main job of their support is to haggle with you until you go away. They only answer you email once per day, so this means that any issue you might have is always going to drag on for at least a couple of weeks. My latest buy was a small cheap portable projector (blitzwolf vp-5). After 10 days the internal LCD started showing horizontal tirquaz lines. Our email thread is as of today 20 messages back and forth. They had me firmware upgrade twice, take photos 3 times and shoot a 10min video showing off the problem / firmware upgrade procedure. After accepting that there is an issue indeed, they wanted me to have it locally repaired and refund me less than half of the price(you cannot find the parts required, even on the internet), or give me 25$ to have it send back(average cost of a package 2-3kg to china from my country is 40-45€ using the cheapest service). And this is not a first, but just an example. Vacuum with a problematic battery(wouldn't charge), broken toys, smart adapter that touldn't turn on at all, you name it. Every time their support is just the worse. If you calculate the time I spent everytime to deal with these issues, you 'll know that if you have other options, even more costly ones, this ends up not worth it at all.”

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Posted 5 years ago

“I ordered a air quality test monitor from them. The item was defective. I asked to return it within days of receipt while it was still within their warranty. All I got was a run around and delays. They asked for photos and video to show the unit was not working, which I sent to them on 2 different dates. After a month of this back and forth, they finally said I could take it to a local repair facility (of course there are none that I could find), and they stated: "A. Ask and try to repair it in local repair shops. B. Please inform us the maintenance cost, if we accept the cost, you could get it repaired." AVOID THIS CHINESE COMPANY AND USE AMAZON INSTEAD !!!!!”

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Posted 5 years ago

“Where do i start! This predator is not the same as those seen in reviews on youtube. They have made many "economical cuts" the main two are cutting down from a 1000w psu and having painted instead of anodized axis. The touchscreen seems especially cheap. Mine arrived with a broken 800w power supply and appearing slightly used, slight scratches and no film covering buildplate or touchscreen.. I contacted Banggood about the spec of the printer, the condition and the fact that it was broken and after about 3 weeks of back and forth emails they agreed to send a 1000w power supply and 3 anodized axis. The package arrived in the uk and i was presented with a bill from customs, which i paid, and received a cheap 800w power supply. No axis, No original PSU. I have emails telling me i would get them, but, all lies. The money i spent on customs would pay for a cheap power supply and i could have saved myself 2 months of stress. So BOOOO to Anycubic for turning cheaper than cheap on us and BOOOO to Banggood for being cheap with their morals. The printer is quite good, and i suspect you'll be happy if you don't get any problems, but, don't expect too much from anycubic or banggood.”

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Posted 5 years ago

“After much a defective delivery. long wait (good 3 months) Incredibly many emails to describe the problem. Have I finally received my item. Therefore no more than one stars. I think you could do much better.”

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Posted 5 years ago

“Unfortunately, my customer service experience was not good. The only item that was not supposed to be included was the 5V/1A USB adapter. However, my two packages did not include the magnet as shown in this uploaded photo. I tried and tried to get that part but to no avail -- I got stoned walled. I had to purchase magnets at almost 1/2 the price of the whole unit to get the sensor to work! The magnets can be purchased in lots of 10 at Amazon for $6.06. I'm sure in China this part is less than $0.10 a piece. Why I got stoned wall over this is beyond my comprehension. The good news was that every thing worked as advertised. Except for that little part, it would have been a five start experience.”

Banggood 1 star review on 29th October 2020

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Posted 5 years ago

“Too slow took forty seven days”

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Posted 5 years ago

“cable tester stopped working after 3 or 4 tests second unit did exactly the same thing RUBBISH”

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Posted 5 years ago

“Long time now tray never”

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Posted 5 years ago

“Never use Banggood. Unless you want damaged and missing parts. Never get live chat responses. Even PayPal couldn't get banggood to answer emails. Junk and scam”

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Posted 5 years ago

“no problems with bandgood. The item I ordered was junk.”

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Posted 5 years ago

“Item was received, DOA.”

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Posted 5 years ago

“Recebi a encomenda antes do previsto, mas veio trocada. A medida não é igual ao anunciado. Comprei laminas de 2mm de diâmetro e foi enviado laminas de 1mm. Foi a primeira vez que isto aconteceu. Acredito que vão resolver esta situação o mais breve possível. I received the order ahead of schedule, but it came out wrong. The measure is not the same as announced. I bought 2mm diameter blades and 1mm blades were sent. It was the first time that this happened. I believe that they will resolve this situation as soon as possible.”

Banggood 1 star review on 26th October 2020

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Posted 5 years ago

“does not operate”

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Posted 5 years ago

“order 90189192 If you can buy good quality goods somewhere else, I would recommend that you do! I bought 3 mosaic cutters & only 2 were delivered. Their CUSTOMER SERVICE asked me to 1. provide the delivery label = it was shrink wrapped & destroyed on opening.2. They asked me to provide them with photographs of the goods. I have many of these cutters in my workshop - So what would photographs prove??? Unlike ebay/amazon/paypal who give the customer the benefit of the doubt, & either a. Offer a refund or B. Supply you with the missing item. This lot DON'T TRUST YOU at all! and are trying to trip you up @ every turn. AVOID BANGGOOD LIKE THE PLAGUE, is my honest opinion. THIS IS THE B.S THEY SEND YOU FROM ANOTHER REVIEW: Thank you for choosing Banggood and we apologize for any inconvenience caused. There is an instruction about how to use the product on the product page. You could kindly check for it. If you require any further information or assistance on how to use one of our products, please do not hesitate to contact us at any time. Due to insufficient information, and in order to safeguard your personal information. We regret to inform you that we are not able to assist you in a better way here. Would you please contact us at vipservice banggood.com. Best regards, Banggood Team”

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Posted 5 years ago

“Banggood Crooks would not refund my money on a order ,two months in transit,kept telling me to wait another25-30 days . PayPal got my money.”

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Posted 5 years ago

“ALL THE REVIEWS HERE ARE ALL FAKE”

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Posted 5 years ago

Banggood is rated 4.4 based on 8,075 reviews