“Live chat AI is broken - if they don't have a means to help with your query, instead of an "other" option, it just loops. Disabled my card after a two-factor authenticated purchase was deemed fraudulent (I mean, what's the purpose of two-factor authentication if not to remove this possibility). Spent literal hours on hold in the past trying to resolve issues. Mugged me off more times than they've helped me. But hey, the hold playlist starts to slap after hour 2!”
“The service at Barclays Bank is absolutely dreadful. I asked the mandate team to email me the necessary authorisation for an account which they promised to do within 24 hours.Nothing was received. I have now to telephone again and so far I have been waiting to be through to the mandate team for 75 mins and all I get is an inane intermittent message that we will put you though as soon as possible. I find this level of service intolerable for what is supposed to be a bank that prides itself on service.”
“Avoid! Miserable working environment, some toxic senior level staff with little academic experience and no moral backbone. Superficial communication, work according to orders, no questions welcome and no need to think. Internally, no regard for clients - they are just bumbling consumers with problems. Unfortunately, the reviews below are correct.”
“I used to work for Barclays and I have to agree with all the reviews, it is an horrendous environment to work in, they don’t care about staff and hence the massive turnaround in staff. The only way to succeed at Barclays (no offence intended) is if your part of the LGBTQ community, your in your 20’s and preferably female. The management is corrupt and if they don’t like you to have an opinion, or forgot to mention on my list above to succeed is to have as much brown stuff on the end of your nose.”
“Customer service is ridiculous
After going through automated services and finally speaking to someone (50mins) I was referred to another department
I was told it was the online company's fault even though I phoned them first and they said it was the banks
I phoned the online company again who stood by the initial statement that the bank declined my card not them. The bank said they were pending because the company accepted them
Back to customer services after another long wait only to be cut off
I am moving my money to a bank who cares”
“Most importantly, there is no human interface - only online and be easy way of navigating this with a simple or complex
Issue. Very turgid,repetitive on line systems that take you no-where and no-one to help. Exhausting, frustrating and useless”
“Waited over 2hrs on the phone only to be disconnected and now on a second call and been waiting over 1hr. Its disgusting when you can't get a hold of the people who have our money. Terrible service considering it said wait time was 40 minutes.”
“Customer service in absolutely intolerable. You merely cannot reach them even after 40 min waiting. Then the connection is usually lost. Online banking is constantly "upgrading their service" so that part of the functions do not work. In the US, a skyscraper can be built during that time that they "update they service". I strongly discourage everybody from joining Barclays bank.”
“Can’t manage to pay invoices you change the procedure again removed my suppliers accounts and trying to pay as someone new no good this is the worse you online banking has been”
“This bank are criminals. They just stole the entire contents of my account “because I hadn’t used the account in 3 years”. Uh, I’ve been stranded in Asia because of Covid. They say it will take 12 weeks to “recover the funds”. Run from this bank - your savings are not secure.”
“Barclays barkingside is worst, more shut than open, short notice when shut, rude staff at times unsympathetic to your needs, never got face face counter open when they have run few hrs, what way run business for themselves, no care customer keeping them afloat, in today's climate should do more keep yr customers not send them elsewhere plenty choice. All they know online banking not what all customers want.”
“Barclays Bank have to be the worst bank I have ever dealt with. The service on the call centre is absolutely shocking and disgraceful! This is regarding a complaint over interest, in which I have misinformed in terms of an agreement. This is totally unacceptable, and I will definitely want to take this to the FCA and furthermore the FOS. The people who I have spoken to regards to the call centre just do not have a clue, one girl admitted what she is not trained!!! So why be on the phones!!!!
All they do is waste time and avoid the questions that you ask. I really want all calls listened to because the level of service is shocking. I definitely want to balance transfer my money out and never ever touch this bank ever again!!!!”
“Made all payments on time...father passed...made a 2500.00 payment...they lowered my limit....called to find out why...regardless that I've always paid..I hate their customer service...and their lack of empathy. No reason for treating me like this”
“This is not a bank but bunch of mobsters with customer service from hell.
I try to solve my problems with credit card and during conversation I say to myself Jesus Christ then woman from Barclays ask me to repeat what I said, so I repeat and she told me that this is bank and we talking about money so she don't wish to hear that again.
I ask for someone else and she disconnect me.
Then after my complain I receive phonecall from manager and he told me that was my foult and what I said it's blasphemy...
I can't stop laughing for next three hour's.
Their brain's if they have any are completely washed.”
“Absolutely appalling system to try to get a mortgage settlement figure passed to at least four different people, the chat system understands what I want less than most of the outsourced staff do , have given up ! I think I will just stop paying and let someone contact me!”
