“Been with barclays for 5 years. But receiving tons of phonecalls for verifications. Have to call them and wait for hours and it is a charging phones. And after being compliant my account had been blocked 2x. Have to make another tons of paid phonecalls. Then suddenly they closed my account without notice. Called them again and costumer just informed me that there was bank error. I will have to wait for the investigation to finish then they will reopen my account. But unable to access my money. They said they will send me a cheque. But been a week now still I haven’t receive my money!!!😡 I am suppose to give them ZERO rate. Terrible bank.”
“Having banked with Barclays for 42 years , from a mere lad, they decided to close my account giving me one months notice. Once I got past the queue waiting to speak to a human, I asked for a balance and they couldnt give me a balance stating that the account was now closed. So what happened to my money? They then sid it was in a holding account and I should got my my nearest Barclays bank and withdraw my funds.....I live in NZ! The nearest Barclays Bank is 8000 miles away! Then the procedure to access my funds requires a lawyer to verify my identity which Barclays already know. Its just too hard to access MY money., so many hurdles in place. Here to help is their strap line.....I dont think so!”
“After over 50 years of trading with barclays, they decided that we had not complied with their wishes and completed a form telling them what the should have already know. Without warning they closed ONE of our business accounts. We cannot pay any bills, Direct debits cancelled not able to receive any payments and thousands of pounds missing. Infact we had filled in the form plus a phonecall from barclays with a query when they confirmed they were happy.
That's how barclays treat loyal customers. Transfer to another bank before it happens to you”
“One of the most pathetic and unprofessional bank ever to deal with. Charges are high for monthly funds movement and extremely bad in communication and for may very important matters they don’t communicate. Close the account without communication and worst ever team to deal with. Not answering the calls from dedicated account team is norms for them. Not at all recommended Barclays for business account.”
“Absolutely terrible bank, obstructive to accessing or transferring your own money. Say its the app your using! Charge 35p per minute on the phone, and customer service is rubbish. I closed all my accounts with them.”
“Barclays are scammers! Avoid these fraudsters and crooks like a plague! If you have an account with Barclays then close it down immediately before they close yours and falsely report you to all kinds of negative databases and also take your money from your account! They closed down my account and falsely reported me as late 7 months after they ended my overdraft without any prior warning’. Bad businesss! They also reported me to CiFas even though I stated that I did not want to file any claims! They completely ignored my wishes and reported a claim without my permission! Their complaints team lied to me many times on recorded calls stating to me that I would not be placed on CiFas! Stay away from these fraudsters if you don’t want more problems in your life! They will definitely do everything to spoil your life and take your money!”
“This isn't just bad customer service, this is Barclays bad customer service.
Based on a layer of ignorance and indifference, mixed with the fruits of disdain and discourtesy and topped with the bitter taste of arrogance.
I could think of more descriptive words but I don't think the website would allow it!”
“Barclays makes banking extremely difficult. They are very unhelpful, have a difficult system to navigate, provide inconsistent information and lack of assistance in branches and generally make it hard for you to access your funds. My advice- bank elsewhere. I bank with a number of establishments and Barclays is a nightmare in comparison.”
“If you want a bank account with the most inefficient clunky system with frontline staff who have no authority or common sense together with complete inertia, then open an account with Barclays.”
“I'm in a very similar position to Philip Warren of 10 months ago, with what should be a very simple task, the verification of identity for a charity/business account taking, so far, nearly a year - in fact I'm still at step one despite endless calls to the KYC team & visits to a branch.
Receive conflicting information all the time, promised call backs ignored etc etc.
I'm even finding the complaints department try to fob you off and, in my case, took the complaint number off the 'active' list despite me telling them it was nowhere near resolved & that I wish the complaint to remain active.
Next stop the Financial Ombudsman...”
“What an appallingly crappy bank Barclays is.....on every level imaginable. How on earth they still exist is befuddling. We used to be their customer but now it seems they are ours, demanding we jump through hoops to meet their banking requirements. 30 years a customer but not for much longer....”
“Contact centres are bloody useless, they do not handle complaints properly, they have issues with obeying UK law - DPA and Electronic Trading Regulations. A criminal organisation - well they certainly aren't organised.”
“Absolutely appalling customer service, have had to complain to Head Office about serious issues with an account opening. On not being contacted we went to the local branch to be told (very unsympathetically) that there was a long backlog of complaints. Clearly not something Barclays are concerned about or they would be doing something about the disgusting situation instead of virtually bragging about!! The words customer and service do not apply to Barclays- I am surprised they still have any!!! Reviews are consistently bad and yet nothing is done about the issues. Hang your heads in shame Barclays and use your money constructively instead of employing overpaid management who clearly don’t care?”
“Are the traditional banks , who are shutting many branches, ready for the increased digital traffic?
My experience with Barclays.
Due to Barclays mobile banking app and the international payments facility having technical difficulties I have transferred money twice on Saturday.
I was on the mobile app later on in the day as I was told by a text message my payment may have not gone through. I couldn't check my account as it was Saturday and payments are held in suspense until Monday. There is no way to see if the payment has gone or not.
I decided to use the mobile app chat facility. Not working. I tried the messaging facility not working. I then used the direct call from my mobile application. I got through but the identity automatic pass through didn't work so the system took me through security which I passed and was connected to an agent. The agent said the front security system hadn't passed my details onto him and wanted me to go through security again.
I explained my issue and his advice was for me to check my account on Monday and if there was a duplicate call the international payments team and they can stop the second one??
I asked why the mobile application is so poorly maintained and constantly having problems. I told him none of the facilities work and asked why??
His response. " We are trying hard to push customers significantly more towards online and mobile banking ( probably because they are closing many branches in many locations) as a strategy but due to the enormous increase in digital traffic our systems are overloaded and having problems! We are working on it”
Great planning Barclays and glad you put efforts into preparing and making your systems properly capable before you shut your branches.
P.s. I do know I can go to my local post office at a few hours a week if I need face to face but please sort your processes and systems out.
Yours …a frustrated and loyal customer of over 40 years.”
“I have future perfect mortgage with standard life bank which was sold to Barclays. However, I still receive letters from standard life mortgage department Skipton despite no legal pack existing. You accessed registry of Scotland twice. Still not sure who is dealing.”
“Absolutely useless app. NOTHING works on it, then finally they order you to go to your actual bank which are now miles away as most have been shut down!! Pathetic and now this ghastly bank has just announced enormous profits!!!! Looking for another banking option to dump this lot asap”
