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Bax Music Reviews

4.0 Rating 2,269 Reviews
76 %
of reviewers recommend Bax Music
4.0
Based on 2,269 reviews
Shipping & Delivery
Delivery Methods
Courier, Postal Service
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 70%
Accurate And Undamaged Orders
Greater than 94%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
3.5 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better
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Bax Music 5 star review on 7th April 2025
Eliora
Bax Music 1 star review on 27th January 2025
Marty
Bax Music 5 star review on 23rd January 2025
Anonymous
Bax Music 1 star review on 10th December 2024
CK [DEEP MVMT]
Bax Music 1 star review on 10th December 2024
CK [DEEP MVMT]
Bax Music 5 star review on 8th December 2024
Rob
Bax Music 4 star review on 7th December 2024
Alister H Rae
180
Anonymous
Anonymous  // 01/01/2019
Needed a Samson 12" rack urgently, the product was delivered three days early, excellent.
Helpful Report
Posted 1 year ago
I purchased a Kala UBass. It arrived on time and was really well packaged. This is the first UBass I’ve bought and I am really impressed by the quality of this instrument. The size and the strings took some getting used to but after a few days of not being able to put it down I am a convert. The gig bag is also well made. This will not replace my other basses but is a great instrument to have. Love the double bass sound you can get from this when it’s put through an amp. Bad Music are a great company to deal with, I will definitely be using them again and would recommend them.
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Posted 1 year ago
The item I order was dispatched promptly and arrived when expected
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Posted 1 year ago
Had delivery problems. Contacted Bax. Great attitude and response from after sales team. Problem sorted by them. Thank you.
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Posted 1 year ago
Excellent product at a good price
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Posted 1 year ago
Nice and easy purchase with fast delivery.
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Posted 1 year ago
As advertised . B grade. But don't shy away. Described as no dents or scratches but may be some smugges. My experience. Not even a smudge. Just a bit of a set up and this guitar rings. Lag t 70 Tramontane Frets smooth no griteness or sharp ends. Rings loud . Great Guitar. Thanks Bax for B grade . Some one has just sent back. Yes. Many thanks. Andrew west midlands Experienced guitarist age 58
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Posted 1 year ago
Fast and reliable the item arrived in time and perfect condition
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Posted 1 year ago
Absolutely fantastic service from start to finish bought my new guitar at 10.00pm Monday and was delivered Wednesday with updates all the way through Bax music you are my new go to when ordering my next guitar ⭐️⭐️⭐️⭐️⭐️
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Posted 1 year ago
I got a faulty mic from Bax, that happens sometimes it’s how it’s dealt with that defines a company. I spoke to the director directly and he just ignored me after a few emails. They will come back and tell you they were doing everything by the book blah blah but the tone and arrogance of the personel means I won’t buy anything from them again and I suggest you look elsewhere if you are looking for good customer service and people with morals. Just disgusting experience from start to finish, don’t give them your money
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Posted 1 year ago
The drum arrived when promised and very well packaged- couldn’t be happier. Thanks Bax. 👍🏻
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Posted 1 year ago
Both orders have not been received and both refunds have not been made, even after dozens of e mails.
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Posted 1 year ago
Amazing service and amazing prices!
Bax Music 5 star review on 5th July 2024
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Posted 1 year ago
Ordered a B-stock Sire T7. It was impossible to spot any flaws in the website photos of the guitar so I took a chance on it, saving well over £100 on the best new online prices for these. I'm glad I took a punt - there's a very small light ding/mark on the neck, and totally trivial mark on one edge of the body. Nothing to be upset about IMO. If I have a minor criticism it's that BAX could have focussed on these in their pics (just for the avoidance of doubt), but given I could have returned the guitar (for free) if it was an issue for me, it's impossible to fault them really. And free next day delivery is the icing on the cake in terms of BAX service.
Bax Music 5 star review on 2nd July 2024 Bax Music 5 star review on 2nd July 2024 Bax Music 5 star review on 2nd July 2024 Bax Music 5 star review on 2nd July 2024
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Posted 1 year ago
nice peace of kit but parcel force let me down so had to wait 2 1/2 days extra because my post office isn't open weekends
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Posted 1 year ago
Zwaar incompetente klantenservice die mij al 2 maanden aan het lijntje houden.
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Posted 1 year ago
Tension bolts were rusty on brand new items. They don't grip too well and take considerable time to fit and remove. Design choices are a little odd, considering they are made using solid & heavy duty metal etc. Just don't mount very well. The mic adjustment boom is fine, but the spring rod & tension screw idea isn't well executed. Glad they were reduced.
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Posted 1 year ago
Your price was the lowest I could find for u-He Diva. Auto communication was good, with order and payment confirmation emails received quickly. However, it was disappointing to wait 24 hours for the download, your competitors offer immediate downloads. I was aware that on the product page it did state that there would be a few days delay for delivery (I ordered and paid for it on a Saturday, your web page stated delivery Tuesday whereas you did provide me with a d/load code on Sunday, which I was very happy with.) If you could fix it so that customers had an immediate download, that would make for a better customer experience. Apart from that, everything else was good.
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Posted 1 year ago
Plates, well constructed and do what they are required to do.
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Posted 1 year ago
Een B-stock Ayra ERO 150 BSW gekocht die volgens de website geen krassen heeft en goed zou werken, maar ontvangen met gebruikersschade en bij pan op een bepaald punt een hard geluid maakt. Tevens was de lamp ook aanzienlijk minder fel dan de andere ERO die ik had besteld. Om die reden op 5 juni een retour gestuurd, maar tot op heden niet verwerkt. Op de website staat duidelijk dat binnen 14 dagen geld word teruggestort, maar momenteel is het alweer 18 dagen. Op e-mails word niet gereageerd en telefonisch kunnen ze niks doen, ik snap dit niet.
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Posted 1 year ago
Bax Music is rated 4.0 based on 2,269 reviews