Bax Music Reviews

Name: Bax Music
Rating: 4.04

4.0 Rating 2,314 Reviews

75 %

of reviewers recommend Bax Music

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Metrics

4.0

Based on 2,314 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 69%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Bax Music 1 star review on 8th December 2025

182

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The did exactly what they promised, which in this day and times is becoming rarer and rarer. Prices are always competitive too!”

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Posted 1 year ago

“Always well priced and quick with good paperwork”

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Posted 1 year ago

“Great turnaround and good snare. Just really disappointed that my Sela cajon just doesn't sound 'snarey' even with the extra snare 😞”

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Posted 1 year ago

“An excellent Gretsch guitar delivered promptly and in good condition. Excellent help by Bax Customer Service. I recommend Bax Music Shop”

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Posted 1 year ago

“Great service and received my product exactly on the day agreed which was brilliant for me, really happy with the quality and the price for my cables. Keep up the good work 👍🏼”

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Posted 1 year ago

“Fast delivery at a very reasonable price.”

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Posted 1 year ago

“Bedreigen met een incassobureau wanneer ze zelf een administratieve fout maken. Onduidelijke communicatie klantenservice.”

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Posted 1 year ago

“Bax as usually, have been first class. Great price, well packaged and delivered on time. 5 stars.”

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Posted 1 year ago

“Would have been given a 5 star rating but the set of strings came in an enormous box. Usually they can be put through the letter box.”

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Posted 1 year ago

“Order a few items, very happy with them! Communication from yourselves was excellent, I certainly will be using Bax Music again. Sincerely G Walsh.”

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Posted 1 year ago

“I was very happy with the advice l'd received before my purchase, and posted delivery the product was as described, perfect for what I wanted. It was a pleasure dealing with Bax Music.”

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Posted 1 year ago

“Bax music provided a great smooth service and the guitar I bought is fantastic,it's the 2nd time I have bought a guitar from Bax and both arrived in perfect condition,thanks Bax Music David”

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Posted 1 year ago

“The strings sound good, despite being the shortest I have ever encountered! There was barely an inch of the D and G poking through the machine head, and I doubted whether they would hold. But they did. Interestingly, they arrived in the biggest box imaginable. In fact I thought it a stray pizza, at first. It was 18" x 12" x 3", and contained nothing but the shortest, but very good, strings. And why not?”

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Posted 1 year ago

“Thought I'd try a different gauge of strings, ordered, arrived on time, always a bargain to be had. All good”

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Posted 1 year ago

“Very Happy great service!!”

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Posted 1 year ago

“Good customer service, product came on time. No fuss.💚”

Bax Music 5 star review on 28th October 2024

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Posted 1 year ago

“Great experience again with Bax and the pedal board works a treat as expected. Cheers”

Bax Music 5 star review on 27th October 2024

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Posted 1 year ago

“A good quality Guild guitar, nicely made with a smooth, low action easy to play and lovely Pelham Blue colour. I purchased it as a bankrupt stock item at a very good bargain price. The only thing I could find wrong was the protective plastic was peeling off the pick guard, which has to be removed any way. Very pleased.”

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Posted 1 year ago

“I love synths but not deep on synthesis creation. Need fast easy to access presets to play with and learn. This is the first synth I’ve ever had ( I’ve had plenty ) that is enjoyable to create your own sounds. The illustrated and animated mini screen is actually awesome at telling you, in real time, how your effecting the sound. The layout makes sense, the controls are intuitive and fun. And the sounds are sublime. Really impressed with this unit so far, very enjoyable to play and use.”

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Posted 1 year ago

“Arrived on time and well packaged. Very pleased with this lovely 12 string.”

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Posted 1 year ago

Bax Music is rated 4.0 based on 2,314 reviews