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Bax Music Reviews

4.0 Rating 2,269 Reviews
76 %
of reviewers recommend Bax Music
4.0
Based on 2,269 reviews
Shipping & Delivery
Delivery Methods
Courier, Postal Service
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 70%
Accurate And Undamaged Orders
Greater than 94%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
3.5 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better
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Bax Music 5 star review on 7th April 2025
Eliora
Bax Music 1 star review on 27th January 2025
Marty
Bax Music 5 star review on 23rd January 2025
Anonymous
Bax Music 1 star review on 10th December 2024
CK [DEEP MVMT]
Bax Music 1 star review on 10th December 2024
CK [DEEP MVMT]
Bax Music 5 star review on 8th December 2024
Rob
Bax Music 4 star review on 7th December 2024
Alister H Rae
180
Anonymous
Anonymous  // 01/01/2019
Excellent service fast delivery and excellent price, very happy with my guitar.
Helpful Report
Posted 9 months ago
Best price and next day delivery
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Posted 9 months ago
The stool is perfect for what I need it for no problems with the order came on time
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Posted 9 months ago
Great Pedal - super fast delivery as promis3ed - great service as is usual
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Posted 9 months ago
Nothing wrong with Bax Music ,it’s just the accordion gig bag I purchased, One review said it fits like a glove, that’s the problem it fits too tight I’m having Difficulty sipping it up,could do with having a bit more wiggle room, not much room for the straps, have to be careful sipping round the corners of the keyboard liable to scratch them with sip , otherwise it’s a good sturdy well made gig bag
Bax Music 4 star review on 8th October 2024 Bax Music 4 star review on 8th October 2024 Bax Music 4 star review on 8th October 2024
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Posted 9 months ago
Great deliver service on day of my choosing Product came well packaged Mandolin itself is beautiful...great tome and keeps in tune well, just need a strap
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Posted 9 months ago
I bought a Roland Gaia 2 (not B Stock), and got a B Stock unit. The box had been opened and the re-packing was not great. There were fingerprints on the front panel. So, full price but a B Stock experience. The synth works fine, a soft cloth and a factory reset sorted that out. But it's not what I paid for... certainly my last Bax purchase. There are loads of retail options.
Helpful Report
Posted 10 months ago
Packaged very well,delivered as date said it would,Bought as a Christmas present for my partner ,(would give it more stars if i could),my partner is so happy that he is going to purchase another and he is so pleased with it its not being put away till Christmas,Thank you Caroline.
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Posted 10 months ago
Very happy, great lights very bright, great service and fast on time delivery
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Posted 10 months ago
I have just recently bought a Fender Fullerton from Bax Music and last month I bought a Fazley Amplifier from them. In both instances the service has been extremely good. Placing the orders was easy and the person on the other end of the phone was pleasant and helpful, there was prompt delivery and the goods well packaged and received in good condition. I cannot fault Bax Music at all and would definitely buy from them again.
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Posted 10 months ago
Good value for money guitar, promptly delivered and good to go.
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Posted 10 months ago
I had a very positive experience. Item (a Mackie keyboard amp) arrived well packed and on time via Parcelforce although we had no notification of what time approximately it would arrive! Amp is perfect for what I need. Good sound & lightweight! Excellent!
Helpful Report
Posted 10 months ago
Bought 2 guitars already from BAX. Gretsch and Ibanez. Working guitars. Delivery fine by Parcelforce. Tracking system works well.So hits the spot on price, range and service. Website very good with plenty of detail. The only one missing is string gauge as supplied!
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Posted 10 months ago
Great record box strong & stylish well made
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Posted 10 months ago
Excellent product speedily delivered
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Posted 10 months ago
When you ring up it's like talking to a robot. Very insensitive and unprofessional. They made it nearly impossible to get a refund. I ended up feeling that l had beg for a refund. They didn't care that l was getting very upset and angry. 😠🤨😠
Helpful Report
Posted 10 months ago
Your team at the warehouse, were very professional and helpful. The product I bought turned out to be exactly what I wanted and more, overall fantastic Product, And would have no hesitation in recommending Fox music to any of my colleagues
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Posted 10 months ago
It did what it said on the tin!! Exactly as I’d hoped, delivered on Tim and easy to use as well as being keenly priced.
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Posted 10 months ago
This was bought for my Daughter and it was easy to use excellent service throughout aswell as a great price thank you
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Posted 10 months ago
Microphone received promptly & in working order but packaging leaves a lot to be desired in as much as, the lack of packaging material - in the box containing mic-box - allowed the contents to rattle around inside...not a great idea. I was not at home for the delivery so Parcel Force driver left my parcel on my front-doorstep in full view of passing traffic..not impressed PF..!
Helpful Report
Posted 10 months ago
Bax Music is rated 4.0 based on 2,269 reviews