Bax Music Reviews

Name: Bax Music
Rating: 4.04

4.0 Rating 2,269 Reviews

76 %

of reviewers recommend Bax Music

Company Reviews

Questions

Metrics

4.0

Based on 2,269 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 70%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Write Your review

Tell us how Bax Music made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Bax Music 5 star review on 7th April 2025

180

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Haven't received anything from you yet, still waiting for a tracking number from whichever incompetent courier service you've selected. Not impressed, needed them for a gig tomorrow night”

Helpful Report

Posted 8 months ago

“All good here, highly recommended”

Helpful Report

Posted 8 months ago

“Received quickly double boxed very pleased”

Helpful Report

Posted 8 months ago

“Excellent solid protective COVER for my Fender Mustang GTX 100. 👍😊👍😊👍😊👍😊👍😊👍”

Helpful Report

Posted 8 months ago

“Very prompt delivery with sensible packaging. Items were accurately described and very competitively priced.”

Helpful Report

Posted 8 months ago

“Order arrived in a timely manner well packaged with no damage. Very pleased with the cajon and looking forward to it being used by my son and granddaughter. Overall very satisfied”

Helpful Report

Posted 8 months ago

“Good priced item, fast shipping, and great communications!!”

Helpful Report

Posted 8 months ago

“I have always had excellent service from Bax music. My tip would be not to pay extra for UPS delivery because I found their service left a lot to be desired. But for great quantity instruments and prompt service Bax is up there with the best.”

Helpful Report

Posted 8 months ago

“I was very please with my order from Bax Music. It arrived on time and the quality was better than I was expecting.”

Helpful Report

Posted 8 months ago

“They are great company. Very helpful and fast. Will definitely be using them again. Highly recommended. Morgan .”

Helpful Report

Posted 8 months ago

“Quickly delivered and well packed.”

Helpful Report

Posted 8 months ago

“I've been using my Neumann NDH-30 headphones for the past week since purchasing from BAX. First off, thanks BAX for the amazing shopping experience! Easy ordering and lightspeed delivery. The headphones have been an absolute revelation, extremely transparent and no colour to speak of. Perfect reference headphones, no manufactured low, mid or high end. Only buy these headphones if your serious about your work!”

Helpful Report

Posted 8 months ago

“We site is clear and easy to use. Order delivered on time, and packed well. This is a Christmas present so the individual boxes have not been opened.”

Helpful Report

Posted 8 months ago

“Still waiting on refund after two items in my bundle weren't delivered. Customer services doesn't follow up and effective doesn't seem to want to action anything despite sending pictures that match couriers of only 1 box (pedals) not a digital piano and stand. Really poor service.”

Helpful Report

Posted 8 months ago

“Right products at the right price delivered speedily”

Helpful Report

Posted 8 months ago

“The did exactly what they promised, which in this day and times is becoming rarer and rarer. Prices are always competitive too!”

Helpful Report

Posted 8 months ago

“Always well priced and quick with good paperwork”

Helpful Report

Posted 8 months ago

“Great turnaround and good snare. Just really disappointed that my Sela cajon just doesn't sound 'snarey' even with the extra snare 😞”

Helpful Report

Posted 8 months ago

“An excellent Gretsch guitar delivered promptly and in good condition. Excellent help by Bax Customer Service. I recommend Bax Music Shop”

Helpful Report

Posted 8 months ago

“Great service and received my product exactly on the day agreed which was brilliant for me, really happy with the quality and the price for my cables. Keep up the good work 👍🏼”

Helpful Report

Posted 8 months ago

Bax Music is rated 4.0 based on 2,269 reviews