“I am happy with my purchase and the delivery was fast which was amazing. The adapter is a perfect fit for my keyboard. It took me a while to make this purchase from this company online, but I am happy that I did.”
“Ordered three items, including a ÂŁ500 mic, from Bax as the website said they were all in stock and I needed them urgently. On the day of arrival I get an email to say the mic was never in stock and they don’t know when it will be.
Tried to call but they were “receiving a large volume of calls” blah blah. Replied to customer services email to ask for an immediate refund. No response. Then get another email saying delivery in three weeks time. I don’t have my money any more so can’t buy the mic from anywhere else.
Today, a week after delivery was due I get an invoice. It has minuses on it indicating a refund, but no mention of a refund or apology or timescale for receiving my money. Smacks of customer service by AI bot. No contact, no communication.
Never ordering from Bax again.”
“Ordering from Bax Music was easy.The lines of communication were great and everything happened as advised.
I thought that there were items missing from my order so I telephoned Bax Music. The advisor apologised for the missing items and said they would contact customer service about a ÂŁ50.00 credit. The next day I was recycling some of the packaging and found the item which I thought was missing. I therefore telephoned Bax Music for them to cancel the ÂŁ50.00 credit and offered my sincere apology. I thought that Bax Music was trusting, offering great customer service. Thank you.”
“I recently purchased a left handed Epiphone SG Standard from Bax Music, for a rock bottom, bargain price, and unlike a lot of the Epiphone SG Standards I've tried, this model was fantastic! It plays very well, has a great neck, and the fret installation was very even throughout. Plus it arrived very quickly indeed, and the guitar was well packed. I'm absolutely delighted! 10/10”
“BAX Music dispatched the pro bass gig bag promptly and it arrived quickly via Parcel Force, in fact a day earlier than I expected. I was very impressed with the build quality, and although this is a very expensive gig bag I feel reassured that my bass will not be damaged going to and from gigs.”
“Guitar arrived on time. There was corrosion around the jack socket and the battery box. The action was poor and I want to return the guitar. Despite following all the instructions, none of my emails or calls have been answered. I am not happy”
