Bax Music Reviews

Name: Bax Music
Rating: 4.04

4.0 Rating 2,272 Reviews

76 %

of reviewers recommend Bax Music

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Metrics

4.0

Based on 2,272 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 70%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Bax Music 5 star review on 11th August 2025

181

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The price for the keyboard was good value, the quick and efficient delivery, and the service right from ordering to getting my item was exceptional to say.”

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Posted 1 year ago

“Quick and efficient delivery of well packed item.”

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Posted 1 year ago

“Excellent delivery and great price. Would recommend”

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Posted 1 year ago

“Gator Icon Bass gig bag arrived on time, price was ok considering it was the grey version rather than the more common black covering. Very well padded but one disapointing feature of the case is that when you stand it down on the floor it will not stand on the two black rubber feet, it just flops over flat onto its face.”

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Posted 1 year ago

“Great service and value”

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Posted 1 year ago

“Great price and fast delivery”

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Posted 1 year ago

“All my purchases from Bax Music have been smooth and reliable.”

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Posted 1 year ago

“My Ortega uke arrived on the day advised. It was very well packaged and the instrument itself is excellent. Just got to learn how to play it.”

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Posted 1 year ago

“I took delivery of a Fazley FJA518SB and a Fazley FTL-DIY Natural Electric Guitar Kit on the expected date. The items had been securely packaged individually and contained together in one strong outer box, carefully delivered by Royal Mail. I have yet to build up the diy telecaster style kit but after inspection am very pleased with the finish. The finish of the Jazzmaster style guitar is excellent too. After tuning, I plugged it into my amp and was not disappointed by the sounds available. All in all both guitars offer more than might be expected from budget models and well worth 5 stars.”

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Posted 1 year ago

“Great service and delivery, very pleased with my order !”

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Posted 1 year ago

“Bought and received a Fazley Excellence 8" splash cymbal. I keep getting these when I need to replace a splash, as they sound great and for the price, can't be faulted. B20 bronze etc.👍🏻”

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Posted 1 year ago

“I bought a Boss RC-500 looper. The price was excellent, free delivery and very prompt. I have received 2 emails after the sale, one with the warranty etc and the other to ask if I’m happy. I think it has been a great service.”

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Posted 1 year ago

“Happy with the product,was quite tight to fit, needed a spanner, but once in place works a treat”

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Posted 1 year ago

“Super quick postage! really good customer service thankyou!”

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Posted 1 year ago

“Very happy with the pedalboard I ordered. Perfect for my needs. Item arrived 1 day ahead of schedule and well packaged.”

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Posted 1 year ago

“Delivered quickly and on date stated. Item well packaged and as described.”

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Posted 1 year ago

“Product is great but very small finger picks came in a massive box. I suggest you address this. A small Jiffy bag would have been plenty big enough.”

Bax Music 4 star review on 26th January 2024

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Posted 1 year ago

“Hi there we ordered a lightweight keyboard for our children to practice before their next piano lesson. We ordered the keyboard on a Thursday and paid £9.99 for it to be delivered next day, or by Saturday it said, and it came the following Tuesday! The keyboard is fabulous the kids use it every day but the service could be better.”

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Posted 1 year ago

“For product quality and competitive pricing of item purchased 5 stars Timely delivery and good packaging 5 stars”

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Posted 1 year ago

“Very easy to understand the order process, always very competitive on price and a top notch returns policy where they pay for the return if you are not happy. It beats even my favourite UK firm. The online minor issue is that deliveries take a bit longer as the UK is no longer in the EU and there are two courier companies involved. Highly recommended!”

Helpful Report

Posted 1 year ago

Bax Music is rated 4.0 based on 2,272 reviews