Bax Music Reviews

Name: Bax Music
Rating: 4.04

4.0 Rating 2,272 Reviews

76 %

of reviewers recommend Bax Music

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Metrics

4.0

Based on 2,272 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 70%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Bax Music 5 star review on 11th August 2025

181

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Delivery was quick. The Guild accoustic guitar was low priced and plays OK.”

Helpful Report

Posted 1 year ago

“The goods arrived with me very quickly and in perfect condition.”

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Posted 1 year ago

“The projector I ordered was a great bargain, the sending time was quick, all securely packed. Everything was top notch.”

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Posted 1 year ago

“Fantastic service and product. I paid less than £70 for an electric guitar. The quality for the price is unbelievable. I paid more than this for a cheap electric guitar 40+ years ago! Just started playing again and this guitar is superb. Thank you Back Music😁”

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Posted 1 year ago

“Excellent piece of kit. Very sturdy. My keyboard doesn't have a music rest but this stand is flexible enough to sit on the keyboard with the support arm on the windowsill behind. Customer service was fine. Very good price since collecting it from the post office saved several £.”

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Posted 1 year ago

“Great service and an excellent guitar for the price! The delivery by Parcelforce took longer than expected but was due to illness at the sorting centre and bad weather. No reflection on Bax at all! The guitar I purchased was a B stock, I had difficulty in finding any defects but when I did (some paint scratched off in the trussrod hole) I would not have returned it myself. All in all very pleased with my new guitar and what I paid for it.”

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Posted 1 year ago

“Product download was misrepresented and failed to install the software as described. Complete waste of Money and now out of pocket to the tune of £175.00 as the customer service team refused to refund or do anything about it. I would avoid dealing with them at all cost”

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Posted 1 year ago

“Review of Bax Music Arthur Battram 32 reviews GB Rated 1 out of 5 stars These iddiiotz sold me a novation SL61kb kb but didn't include the power supply or the info leaflet with the software codes or the usb lead These idiiottzs sold me a novation SL61kb kb but didn't include the power supply or the info leaflet with the software codes or the usb lead. Then they didn't bother replying when i complained 3 days ago I suggest you avoid these clowns like the plague. Proof that nobody reads these reviews. Hell will probably freeze over before they reply to me. Morons Date of experience: 11 January 2024”

Helpful Report

Posted 1 year ago

“The Tall and Fat effects pedal is amazing. I have a Crumar Mojo 61 and it makes an outstanding difference with the tone. I now have grit and presence. Superb for the roar we want at full volume and tappers off when you back off.”

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Posted 1 year ago

“No problems,excellent service Quality product and delivery etc👍”

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Posted 1 year ago

“Recently purchased the Roland FP10 with a set of Devine headphones. Best price available and easy to navigate website with informative and clear information provided. Delivered in time stated and excellent communication with updates via email. Overall extremely happy with my purchase and will definitely use Bax Music again in future”

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Posted 1 year ago

“Gator GW jumbo acoustic guitar case. Arrived in great condition. Excellent quality case and service.”

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Posted 1 year ago

“Delivery was arranged for Monday 15th January but parcel force track and trace system.was showing no updates. I called Bax music and it took 20 mins to get through to an agent who was pretty unhelpful. I called parcel force and they advised they hadn't even collected my parcel. I had to take 2 days off work at a very busy time of the year. Eventually in Tuesday 16th Jan the parcel force website was updated and advised my item would be delivered between 11.23am and 12.23pm. My parcel was eventually delivered at 14.05pm. Bit impressed.”

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Posted 1 year ago

“Ordered a B stock flight case for my Touchmix 30. Item arrived quickly and tbh I cant find any reason it was B stock, couldnt find any faults at all. Quick service and well packaged. Would recommend.”

Bax Music 5 star review on 17th January 2024

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Posted 1 year ago

“My purchase was 5 days late, and unfortunately a present for my daughters birthday ,which was missed. I tried contacting Bax music by email, and phone, but had no response either way. Very poor.”

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Posted 1 year ago

“I recently bought a Tascam CD-400U DAB Media Player from Bax-shop (the second time I've ordered with them). I've seen some other reviews complaining about the timeliness of orders and customer service, and can only say that my experience has been overwhelmingly positive; great prices, stuff turns up in agreed time-frame and good customer service. Recommended!”

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Posted 1 year ago

“Purchased Glorious Record Rack (330) at very competitive price. From order to delivery process was simple and BAX kept me informed on status of order and delivery. Delivered on time. Item packaged well - box within a box and even though the outer box was ripped down several edges (most likely courier) the main box was protected. Product was excellent sturdy and easy to assemble. Happy with purchase.”

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Posted 1 year ago

“Very good delivery a very copetitive price goods well packed will buy again from Bax Music”

Bax Music 5 star review on 15th January 2024

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Posted 1 year ago

“Fast and efficient with a large choice. We'll package good arrived just when they said they would.”

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Posted 1 year ago

“The Bass Guitar arrived well packaged - on time and in perfect condition - I look forward to practising with it.”

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Posted 1 year ago

Bax Music is rated 4.0 based on 2,272 reviews