Bax Music Reviews

Name: Bax Music
Rating: 4.04

4.0 Rating 2,273 Reviews

76 %

of reviewers recommend Bax Music

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Metrics

4.0

Based on 2,273 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 70%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Bax Music 5 star review on 11th August 2025

181

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The Bass Guitar arrived well packaged - on time and in perfect condition - I look forward to practising with it.”

Helpful Report

Posted 1 year ago

“Very poor experience with BAX Music. Payment taken before I received my order. My order failed to arrive when promised. Subsequent promised delivery dates were not met. Call backs from Support staff never happened and promises made were broken. When it finally looked as though my order had been lost they agreed to dispatch another one however would not say when I would receive it just given a vague “ hope” date with dispatch promised “as soon as possible” i.e no date. I then said I wished to cancel my order but they wouldn’t let me so I’ve had to contact my Credit Card Company and raise a Section 75. A very bad experience with BAX Music and will certainly never be buying from them again.”

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Posted 1 year ago

“I bought a table top music stand Konig & Meyer 12400. The item arrived later than expected as the delivery was advertised as Parcelforce 24. When it did arrive on January 8 the exterior package was compromised and a very large hole was present and the content (the stand itself) a much smaller box was rattling around inside as there was no packaging. So, someone thought it appropriate at Bax to send my item without packaging within an unnecessary very large box which I'm itself got torn opened. My wife accepted the package on my behalf as she thought she was doing the right thing. I wouldn't have. Is the music stand okay. Yes it is. But please more appropriate packaging.”

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Posted 1 year ago

“Like many here I have suffered a catalogue of issues and seem to be nowhere near sorting them out. Briefly, I bought a PA, it wasn't fit for purpose at anything over one-third volume. Returned it. Got a brand new one which was exactly the same. So asked for a refund as it wasn't fit for purpose. I was offered a 3rd, refused, and spent many weeks back and forth before finally getting help after writing to the UK CEO. It was accepted that it wasn't fit for purpose and I was offered a credit to the full amount. Was then asked to pay for the return, before finally getting a pre-paid label. Returned the item and some 6 weeks later it turned up back at my door, as 'repaired' despite the agreement in place. So that has now gone back again and now they have emailed to say they are knocking £25 off any credit, no reason and when asked they couldn't provide one and are still searching for the reason. The customer service team does not appear to record anything or check the statuses of orders and simply sends out wonderful generic emails which only make them look worse. I have had enough, no more credit notes, I want my money back and I can then draw a line under this debacle.”

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Posted 1 year ago

“I ordered an item paying extra for the 2-day delivery and it still hasn't arrived yet 10 days later... Bax have the cheek to send me an email asking me to review my purchase! Haha! This company is a joke! Bax can't tell me when my item should arrive, and they gave me a parcel tracker code that doesn't even work. I should've listened to all the bad reviews of Bax on Trust Pilot (eg a guy saying his guitar hasn't arrived 6 weeks after ordering it) but I wanted to give them a chance. I will not be ordering from them again – first and and last time. I'll continue to use Thomann instead because they are more reliable and very reputable.”

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Posted 1 year ago

“I have used Bax Music twice and have found them to be well priced and very helpful, I have no issue with my orders so have not had to contact their customer support so can not comment of that. If there was anything negative it is that the delivery times are a little long but not excessive. 100% satisfied.”

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Posted 1 year ago

“I love the quality of the product. It really solid!”

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Posted 1 year ago

“Worst customer experience ever, just confusion, at one point blamed me of selecting a product that was out of stock when I went out of my way to use their web filter to show items in stock, even selected a guitar in a different colour so I got one currently in stock. Bax asked me if I had taken a screen shot before ordering to prove I had selected a stocked item! so basically "Mr Customer you are telling lies" The guitar never arrived on the date shown in the tracking, what actually arrived was a 60 cm box full of plastic packaging an an A5 7 page booklet on guitar maintenance, never ordered it, don't want it and actually its not of any use. I rang the UK on two occasions for support and at one point I was asked how it should be resolved. I had to point out that was with BAX to resolve not me! How a company in 2024 considers it is OK to send that size of box with packaging and there is a booklet inside escapes me? All the info provided by BAX was misleading and or incorrect. When a customer gets an email stating "good news your item has been dispatched" I guess you would think the guitar ordered had been shipped, NO this actually means we have shipped an a5 booklet, no guitar and have no idea when we can send and oh and by the way we have taken payment on a product that we do not have and have no idea when we will be able to ship. I have still not got an explanation, at no point did BAX contact me to let me know there was a problem with the stock or delivery and I requested that someone ring me back to discuss, that got a blank NO. I suggest you take a look at the BAX web site before proceeding with anything, it look like their service promise is based on luck however when it goes wrong Huston you really do have a problem as the customer service in my experience is the worst I have ever had to endure. At the time of writing, no reply, no resolution, payment taken and no guitar in sight Don think that actually equates to a single star!”

Bax Music 1 star review on 3rd January 2024

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Posted 1 year ago

“Everything went to plan. And the item is working. I haven't needed to use their return process.”

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Posted 1 year ago

“Everything went as it should”

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Posted 1 year ago

“Bought as a gift, he was really happy with the items”

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Posted 1 year ago

“it’s a great website and I got the exact product I was buying which is great! The downfall was the postage, I had hoped to receive it before Christmas and it was promised as to arrive before Christmas on the Thursday to be exact and it never arrived. It arrived on the Thursday the week after so it was a whole week late arriving! I was disappointed as was hoping to use it for Christmas.”

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Posted 1 year ago

“Great communication good delivery time and very well packed overall a great service from bax music”

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Posted 1 year ago

“Excellent service and delivery. Price okay for the savings of not having to use double end ball strings, which I think is steinbergers weak link. I would have liked a secure method of attaching an adapter. However, this was overcome with a few small dots of super glue, which can easily be undone if needed. I now have access to a full range of string gauges single ball strings, at half the cost.”

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Posted 1 year ago

“Good price, 3 yr guarantee, fast delivery of K&M music stand 10065”

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Posted 1 year ago

“The item has not yet been delivered! You’ve had my money for over a week and I cannot yet even track the delivery. Very poor.”

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Posted 1 year ago

“Very happy with purchase. Fast delivery and extra carr was taken to make sure my item was delivered safely. 10/10”

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Posted 1 year ago

“Great service, quick delivery. But if i’m only buying guitar picks, would prefer a little jiffy bag that fits through the letterbox when I’m out, instead of a big box that i have to wait for in for the postman to deliver. I suppose a bigger box makes it harder for them to lose though”

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Posted 1 year ago

“Fast quick and easy purchase . RGB laser made my partner a happy man this morning (xmas day) . Would highly recommend”

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Posted 1 year ago

“I'm absolutely chuffed with headphones, very well wrapped, will definitely buy from you again, anyone wanting to buy anything, you won't be disappointed”

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Posted 1 year ago

Bax Music is rated 4.0 based on 2,273 reviews