“Ordered a lighting bridge truss. Arrived with no physical signs of any damage to the outer packaging. Started to assemble it only to find one of the clamping knobs damaged as well as one of the top hats. Immediately emailed customer service. After a few days and no reply (seems to be the normal), had no option but to put the stand into service (was bought for a job), and with no where to store the cardboard boxes, they were promptly put to recycling. Eventually a reply from Max -- they wanted the full thing back, just for the sake of a star knob and cap that would have fitted in a small envelope!!! Explained that the unit was now on a job and the packaging was gone, could they send just the replacement items -- was told NO!!! the full thing had to go back. What an absolute mega impact on the carbon footprint to send the very large boxes all the way back, to have a replacement one sent back out again, all for the sake of what could have been a very small box or Jiffy bag. Gave up trying to reason with Bax, and ordered replacements from Amazon. £9 for 12 of them!!. This is not the first time this has happened with stands from them. Will think seriously about ordering again due to poor customer service, considering the amount I have spent with them over the past couple of years.”
“The online reviews do not lie the Ibanez GB10EM has a beautiful rich sound and has great playability. It comes with packing underneath the saddle you need to really loosen the strings to remove. If you move the saddle position you have to reset the intonation which isn't hard just move the saddle forward to raise the note back to lower, so the note is the same open and the12th fret. Best to use a tuner for accuracy. Once sorted and a action lowered it's a dream. Service delivery and price from Bax is faultless.”
“Guitar was delivered promptly and well packaged. Wasn’t quite sure what to expect, being a fairly inexpensive guitar. Was expecting the action to be 2 inches high, and the fretboard to buzz and have dead spots. A trip to the Luthier was very much expected.
HOWEVER; I couldn’t have been further from the mark. The action was awesome; as low as low can be (perfect for shredding at 666 mph). No fret buzz, no sharp fret ends, no knots in the finger board. The PUPs are generic Humbuckers, but they chug adequately.
Hardware is good, strings are a bit naff (and leave black marks on your fingers), but hey; you should be expecting to change the strings anyway.
The guitar is absolutely good to go. Perfect for the beginning player, or can be used as an awesome modding platform for the more experienced player.
Well done Bax and Fazley 🤟. It’s a shame the white version has been discontinued.”
“Always superb service from Bax Music,guitars arrived superbly packed and when they say they will,really cool company to deal with,excellent online buying experience with the best prices”
“Tracking didn't work during delivery and I had to phone when item didn't arrive on expected day, eventually arrived the next day. A little disappointed when I opened my outer packaging to find the inner packaging of my £850 purchase squashed at one end and also covered in dust. Surely a couple of minutes to inspect and clean the box before packing wouldn't be asking too much? Luckily there was no damage to the unit due to the manufacturers internal protection. Further disappointment when I unpacked to find it was fitted with a Euro plug instead of a UK 3 pin plug so I had to contact Bax Music again and am now waiting on delivery of the correct power lead before I can test my new purchase. Its the little details than can make all the difference.”
“Product and service as expected but guys, come-on. The packaging was way over size for the contents of a pack of strings and a string winder that I expected to arrive in a jiffy-bag style envelope. As such delivery was delayed beacuse the post-office couldn't deliver as I was out at work. I will definitely think twice before ordering again.”
“My guitar and amp arrived exactly on the day that Bax Music said it would. I was very impressed with how meticulously the equipment was packaged. Protected to the highest degree. Both in excellent condition. Extras like strap, book, subscription, lead, all there. I was impressed with the whole process from ordering to receiving, plus the beautiful condition of the goods. I would not hesitate to use Bax Music again or to recommend them. Oh and a good price too.”
“Delivered product on time and quickly, I was a bit apprehensive about ordering through them at first as I’d not heard of them before, their price was the best and the reviews about them changed my mind and I wasn’t disappointed.
Would use them again no problem”
“The website description matched the Vonyx ST014 PA that arrived with its wireless microphone. We simply needed a bit of a boost for speech in a hall and it has worked perfectly for a low cost.
The unit was well packaged and arrived a day earlier than estimated too.
Good price and good service. Thanks.”
