Bax Music Reviews

Name: Bax Music
Rating: 4.04

4.0 Rating 2,274 Reviews

76 %

of reviewers recommend Bax Music

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Metrics

4.0

Based on 2,274 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 70%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Bax Music 5 star review on 7th April 2025

180

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very quick delivery and a good quality product which was a perfect fit for the mixer.”

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Posted 2 years ago

“I ordered a rodecaster pro 2 it came within 2 days . Lovely experience thank you Bax music”

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Posted 2 years ago

“Excellent Service, Fast Delivery, Quality equipment with plenty of fixing.”

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Posted 2 years ago

“Fantastic service, kept informed from time I purchased until unit received. I live in North of Scotland and often have issues with deliveries, not so with Bax Music. 1st class customer service and more than delighted with my unit.”

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Posted 2 years ago

“Bought for my husband who is delighted with stool. It was recommended by a friend and would strongly recommend to others.”

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Posted 2 years ago

“Issue unsolved”

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Posted 2 years ago

“Quick delivery and the bass was £66 cheaper than another UK based online retailer.”

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Posted 2 years ago

“there are no complaints about this fazley Dacota red great instrument would recommend this product to anyone looking for an alternative to an Es 335”

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Posted 2 years ago

“Easy to order, great communication, delivery as expected. Can’t ask anymore. Thanks”

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Posted 2 years ago

“I've always found Bax highly competitive on price. I was delighted with the reverb pedal I ordered; TC Electronics Skysurfer. The reverb is lush, vibrant and convincing, especially on the hall setting. I played it through a Fender Bassbreaker and it added a depth and feel to the sound that gives another dimension to your playing. If you want to go the sublime to the ridiculous, then try the plate setting. For those that like the overdriven sound it still cuts the mustard. For a pedal that's sub fifty pounds I was very impressed. Just one observation though Bax.........Please can you put the item in a box that's better suited to it's size, and add some bubble wrap. The item arrived in a rather large box, with no bubble wrap. The box had opened in transit and the contents were rattling around loose. I was concerned that I was going to end up with a defective product before I had started. Mercifully it worked as it should do; a testimony to the robustness of the pedal.”

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Posted 2 years ago

“Zero Customer Service. Incorrect country Power Adapters Supplied with cumbersome converter adapters which should not be the case”

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Posted 2 years ago

“OK, the delivery was on time, no complaint. The outer packaging was secure but the box containing the guitar was not sealed. This normally does not happen with Bax. The guitar was intact and not damaged. So I knocked a star off!”

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Posted 2 years ago

“I now have 4 of these stands. The lightest, most compact and versatile mic stands I have ever had. I host open mic nights, and when I play in Care Homes, I prefer light equipment, hence the Samson MK10. Excellent. I do have Larger, Heavy Duty stands, for stagework, etc. I'm an old man now. The lighter, and more versatile, the better...”

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Posted 2 years ago

“Excellent communication,s and superb product, very highly recommended and would certainly buy off this company again! Thank you so much.👍”

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Posted 2 years ago

“I have bought from BAX a few times now and each time has been fantastic from the initial web site visit to parcel through the door. The Fender Paramount range of guitars prove that you don't have to pay large sums of money to get a really decent guitar. The price difference verses the quality for my budget is a no brainer. And as it was in the sale, I could not pass it up and I am more than happy.”

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Posted 2 years ago

“Excellent, good quality very well packed and excellent price.”

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Posted 2 years ago

“Ordering and prompt delivery was good, although the tiny product was delivered in a massive box and rattling about without any internal packaging; seemed fine nonetheless.”

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Posted 2 years ago

“Great guitar great sound,put lighter strings on but still sounds deep and melow lightly polished the top of the bone saddle with super fine emery as the strings bind on the bone because of a sharp edge now tunes perfectly.”

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Posted 2 years ago

“Dispatched and delivered in a timely mannor with good communications and updates,thanks”

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Posted 2 years ago

“First class service and product from this company”

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Posted 2 years ago

Bax Music is rated 4.0 based on 2,274 reviews