Bax Music Reviews

Name: Bax Music
Rating: 4.04

4.0 Rating 2,274 Reviews

76 %

of reviewers recommend Bax Music

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Metrics

4.0

Based on 2,274 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 70%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Bax Music 5 star review on 7th April 2025

180

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Needed a hardshell jumbo guitar case for a recently bought J-200 EPIPHONE. The original Epi' cases out of stock Nationally. What to do? checked out BAX mus' and found a suitable looking Jumbo case in stock. Standard Epi' cases were around £120.....BAX version £ 75, took a punt!! Arrived within 2 or 3 days, checked it out, spot on, best 75 quid spent ever!!”

Helpful Report

Posted 2 years ago

“Best prices, prompt delivery”

Helpful Report

Posted 2 years ago

“On the 27th of February I ordered a Fender Player B stock Telecaster, having in the past purchased two other B stock guitars I was fairly confident that this transaction would have the same happy outcome. The package duly arrived on the 29th and upon opening it I can honestly say it is the worst packed guitar I have ever received. It had been wrapped in one layer of the small bubble wrap and thrown in a single Bax box with a bit of other big plastic bubble wrap which appeared to be doing nothing as the guitar was rattling about in the box. Opening the box and unwrapping the guitar I was surprised to see it was still in one piece. How ever upon inspection the following became apparent. 1: It was filthy dirty with white dried spots all over the body which took a while to clean off, it was also very dusty and dirty. 2: It had sustained a knock to the back corner of the upper body which has cracked the paint and forced bubble wrap in the cracks. 3: The guitar neck has a really bad case of fret sprout all the fret ends are sticking out of the neck and need sorting out before it is comfortably playable. 4: The bridge pick up works intermittently and will just cut out while using it. I understand that it was a B stock guitar and I can live with the odd scratch I could even sort the crack out and the fret sprout but to find that the bridge pick up is not functioning correctly is a bit much. Having emailed them on the 30th and have still not heard back, I went ahead and sorted it myself. The wiring looked like a short sighted baboon had soldered it. I re wired the pots which seems to have sorted the pick up out. I fixed the crack and refinished it and dressed the frets and cleaned and polished them. I really should not have had to have done this but I have time on my hands and I really did not fancy packing it up and shipping it back to them. All in all very disappointing customer service.”

Bax Music 2 star review on 7th October 2022

Helpful Report

Posted 2 years ago

“Good all round service, price and delivery No complaints from me and i would recommend Bax music. I purchased a Samson patch bay.”

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Posted 2 years ago

“The product and service second to none. The products arrived professionally packed and on time. The products themselves are excellent and go together well and without any problems, they are just what we required and fit in well with our other equipment. The website and buying experience was faultless. We will be buying from Bax Music again soon.”

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Posted 2 years ago

“Great service and quality product, very impressed. Many thanks Bax!”

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Posted 2 years ago

“Good delivery, quick tune up, away you go! Lovely looking (cherry red), great sound, great price for an iconic SG. Gonna have fun with this baby !!”

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Posted 2 years ago

“Like the customer below, I'd love to review, but my order still hasn't arrived 4 days after the due delivery date. This is not exactly Bax's fault, but they choose their delivery company, Royal mail Parcelforce.”

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Posted 2 years ago

“I’ve been asked to write a review on my purchase, I haven’t received it yet, so let’s see when it gets here shall we?”

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Posted 2 years ago

“Really good company - I've used them several times without any problems and the pricing is very keen.”

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Posted 2 years ago

“Third time that I’ve bought from Bax Music. Quick delivery, item in perfect condition and very good value for money. Excellent service all round.”

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Posted 2 years ago

“Ordered Rick copy from Bax received 2 days later great service,! Guitar played great right out of BOX! great value for MONEY! THANKS GUYS!.”

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Posted 2 years ago

“True to their word. Excellent customer support. Affordable prices.”

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Posted 2 years ago

“Delivery was very fast with no problems. The tuner is very good for what it cost. It's very clear and easy to use.”

Helpful Report

Posted 2 years ago

“A really excellent transaction with my purchase arriving well boxed and in quick time. Im very happy with the products I received and will of course be back to buy something else :-)”

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Posted 2 years ago

“Works straight out of the box. Intuitive settings and realtime indication of possible distortion. Great product, a joy to use.”

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Posted 2 years ago

“Great piece of kit. Not sure what it was b stock”

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Posted 2 years ago

“The Suzuki Stepping Stones are absolutely fantastic. They are brightly coloured and easy for the children to stand on or hold to get a note from. The service was excellent with fast delivery & well packed against damage.”

Bax Music 5 star review on 25th September 2022

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Posted 2 years ago

“Very happy whit my purchase. Fast delivery and really good cuality bass amp. Can't complain at all”

Helpful Report

Posted 2 years ago

“Shocking customer service - far better options are Music Matter, Gear4Music, GAK or Andertons. Do not use this music store unless you want to be left in the dark as to what is happening with an order or in my case a repair. They don't reply to emails they just use automated systems that don't actually reflect the status of something as it could be out of stock.”

Helpful Report

Posted 2 years ago

Bax Music is rated 4.0 based on 2,274 reviews