“BAX will send you B stock items and deceptively mask them as brand new. I ordered a £1400 instrument and received the item (late might i add) with severe damage. There was insufficient packaging and the box was open, this was a used instrument.
I sent it back and BAX sent me another one, the instrument was clearly used and had minor damage, however I decided to just keep it as i had already wasted enough time with this company.
They then sent a 3rd instrument in error. I was already frustrated with BAX due to the poor experience to date, they then contacted me to return the instrument that they sent in error or to pay for it.
It is illegal to request payment for unsolicited goods in the UK, so i will be investigating this with a solicitor very shortly. I opted to return the instrument, however BAX wanted me to print labels and deliver this to a UPS depot. I refused to be inconvenienced any further than i already had, so insisted they collect the instrument from my place of residence and print any labels themselves / send them to me. I also requested they arrange delivery for a weekend as i work during the week. They were quick to refuse to arrange delivery for a weekend and then threaten me with debt collectors.
So I have had to take a day off work for them to collect something they sent in error in the first place.
Utter disregard for their customers and utter disregard for the UK legal system. Stay away!!!”
“excelent service great quality guitars , I have purchased around 100 in the last year and a bit . I will continue to use them for my projects . delivery very reliable and fast .”
“An excellent company to do business with - a returning customer. I recently bought the Hartke HD25 bass combo. The prices are often the cheapest online and the order process is easy and intuitive with regular updates with regard to tracking the progress and delivery of your order. Highly recommended! The amp is the bees knees too! Although only 25 watts the aluminium speaker gives a wide range of tones (I switch between a quite biting Bruce Foxton influenced sound and a bassier ska tone. Volume wise, I had room to spare at a medium sized pub gig last night even with our drummer!”
“Excellent quality body. Knew the control cavity was just too small to take full size pots. Can do the work myself, so not a major issue. Pleased with my purchase.”
“Very good service from Bax for my Darkglass Alpha Omega 500.Quick acknowledgement of order enclosing tracking at every stage and delivered very quickly.The best price by far on the internet.Will certainly use again many thanks
Chris Swain”
“The buying process and product were great. On slight criticism, the product in its box measured 150mm x 70mm x 32mm, the box it came in measured 440mm x 310mm x 90mm, that's almost 12 times the size of the item, which in fact could have easily fitted in s small jiffy bag. Given there was no padding of any kind used the item was just banging about in the large box. How it arrived undamaged I have no idea.
Given the environment crisis, the economic crisis and the fact that using such oversize packing must be costing you money, I think a serious chat with your warehouse manager is on order.”
“Excellent service. Delivery time scale as advertised and a competitive price for the product. I did a preliminary browse of the reviews before using this company and will certainly use them again. The communication follow up and tracking after ordering the product was impressive. A great experience. Thankyou Bax Music.”
“The difficult to find Grado Green P cart stylus was in stock and quickly dispatched, what a huge difference it has made to an old technics deck!
My only criticism was the massively oversexed packaging, please Bax work on a greener solution!”
“Excellent communication and prompt tracked delivery as promised.
Really pleased with my Ovation Celebrity,and was able to buy at a very good price from Bax Music
I can highly recommend the guitar and the Seller”
“Order 8091660. Still waiting for delivery. Have heard nothing from BAX since confirmation of my order. No response to 3 emails and telephone system is a joke! Just cannot make contact in any way. APPALLING CUSTOMER SERVICE”
“Excellent fast service delivery. Especially with the current difficulties getting packages to Northern Ireland. My second purchase from Bax. Recommended.”
