Bax Music Reviews

Name: Bax Music
Rating: 4.04

4.0 Rating 2,274 Reviews

76 %

of reviewers recommend Bax Music

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Metrics

4.0

Based on 2,274 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 70%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Bax Music 5 star review on 7th April 2025

180

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The product works as it was intended and the delivery was completed as initially agreed. However, (this is more an environmental thing) the box 📦 was like 90cm when the actual box with the product was 5cm. That was a bit a waste of paper.”

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Posted 3 years ago

“After reading a few online reviews I was a bit apprehensive about making an order. But bax really came through. Deliverd on time and in perfect condition. My son is gonna be thrilled with his new guitar. Thanks bax. I will definitely be using you again.”

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Posted 3 years ago

“What a great guitar this Fender fa15 3/4 is, my son absolutely loves it. The whole process from ordering to delivery was easy. Highly recommend Bax Music, I will shop here again.”

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Posted 3 years ago

“Purchased Martin mandolin strings. Given a choice of delivery dates. The product arrived well packed and on time. I was kept well informed of the progress of the item at all times. Will definitely use Bad in the future.”

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Posted 3 years ago

“Could not wish for an easier way to by pa speakers, great price and very quick delivery. Would not hesitate to use again.”

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Posted 3 years ago

“Delivered on time and happy with packaging”

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Posted 3 years ago

“Price was OK but could not supply a power adapter for UK. Will buy in UK next time.”

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Posted 3 years ago

“The build quality and design of the Flight case purchased did meet my expectations that also offered great value for money. The ordering process was easy with prompt confirmation and delivery information. The delivery was on time as communicated with accurate updates via the forwarder ParcelForce. Excellent product and service. Thank you. Phil FTF”

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Posted 3 years ago

“Amazing service in terms of delivery speed and quality of product. The lights I purchased were brilliant for the party I used them for. I’ve used Bax many times and I swear by their products!”

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Posted 3 years ago

“The service I have received from Bax Music has been very good. This is about the forth time I have used them and have no complaints about delivery of quality of goods.”

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Posted 3 years ago

“Bought a B-stock guitar, delivered on schedule. I had 30 days free return to check it. The slight cosmetic damage was acceptable so I'm very happy.”

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Posted 3 years ago

“First time using this company but would recommend for price and delivery all very good. Bought a pair of speakers, pleased with product will use again !”

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Posted 3 years ago

“Terrible customer service. If something goes wrong they take your money and run.”

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Posted 3 years ago

“Fantastic Service! This was the first time that I've used Bax Music. The product that I ordered was at a very competitive price and was delivered quickly, well packaged and in excellent condition. I am a very satisfied customer and will definitely be purchasing from them again. Highly recommended!”

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Posted 3 years ago

“I brought a number of Fazley spare parts for doing mods and found them to be of great quality and do the job just fine”

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Posted 3 years ago

“I ordered the INNOX Record case for 75 12" L.P's online. Item was delivered within three days. Item securely packaged. Very competitive price.”

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Posted 3 years ago

“I ordered the INNOX Record case for 75 12" L.P's online. Item was delivered within three days. Item securely packaged. Very competitive price.”

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Posted 3 years ago

“I ordered a VoodooLab power supply. Very straightforward online ordering process with secure payment. Delivery followed within 2-3 days. All very straightforward and would definitely use Bax Music again.”

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Posted 3 years ago

“Outstanding, delivery and price. Great product I will definitely use Bax again”

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Posted 3 years ago

“Guitar arrived in an unplayable condition with bad fret buzz at the nut end of the fretboard. Bax offered a return/exchange/refund, but I decided to keep it and adjust the truss rod and bridge myself. If you are not experienced in guitar setups then be prepared to return the guitar or pay a luthier to do it for you.”

Helpful Report

Posted 3 years ago

Bax Music is rated 4.0 based on 2,274 reviews