“Needed a hardshell jumbo guitar case for a recently bought J-200 EPIPHONE.
The original Epi' cases out of stock Nationally.
What to do? checked out BAX mus' and found a suitable looking Jumbo case in stock.
Standard Epi' cases were around £120.....BAX version £ 75, took a punt!!
Arrived within 2 or 3 days, checked it out, spot on, best 75 quid spent ever!!”
“On the 27th of February I ordered a Fender Player B stock Telecaster, having in the past purchased two other B stock guitars I was fairly confident that this transaction would have the same happy outcome.
The package duly arrived on the 29th and upon opening it I can honestly say it is the worst packed guitar I have ever received. It had been wrapped in one layer of the small bubble wrap and thrown in a single Bax box with a bit of other big plastic bubble wrap which appeared to be doing nothing as the guitar was rattling about in the box.
Opening the box and unwrapping the guitar I was surprised to see it was still in one piece. How ever upon inspection the following became apparent.
1: It was filthy dirty with white dried spots all over the body which took a while to clean off, it was also very dusty and dirty.
2: It had sustained a knock to the back corner of the upper body which has cracked the paint and forced bubble wrap in the cracks.
3: The guitar neck has a really bad case of fret sprout all the fret ends are sticking out of the neck and need sorting out before it is comfortably playable.
4: The bridge pick up works intermittently and will just cut out while using it.
I understand that it was a B stock guitar and I can live with the odd scratch I could even sort the crack out and the fret sprout but to find that the bridge pick up is not functioning correctly is a bit much.
Having emailed them on the 30th and have still not heard back, I went ahead and sorted it myself. The wiring looked like a short sighted baboon had soldered it. I re wired the pots which seems to have sorted the pick up out. I fixed the crack and refinished it and dressed the frets and cleaned and polished them.
I really should not have had to have done this but I have time on my hands and I really did not fancy packing it up and shipping it back to them.
All in all very disappointing customer service.”
“The product and service second to none. The products arrived professionally packed and on time. The products themselves are excellent and go together well and without any problems, they are just what we required and fit in well with our other equipment. The website and buying experience was faultless. We will be buying from Bax Music again soon.”
“Like the customer below, I'd love to review, but my order still hasn't arrived 4 days after the due delivery date. This is not exactly Bax's fault, but they choose their delivery company, Royal mail Parcelforce.”
“A really excellent transaction with my purchase arriving well boxed and in quick time. Im very happy with the products I received and will of course be back to buy something else :-)”
“The Suzuki Stepping Stones are absolutely fantastic. They are brightly coloured and easy for the children to stand on or hold to get a note from.
The service was excellent with fast delivery & well packed against damage.”
